Uber Safety Program Manager CommOps - EMEA 

United States, West Virginia 

89402796

What you'll do

• Process Excellence: Take ownership of safety support, optimizing existing processes with the customer and scalability in mind, and implementing new ones to ensure seamless support.
• Project Execution: Lead the execution of diverse and complex safety projects, from product rollouts to policy enhancements, driving positive change across the region.
• Stakeholder Collaboration: Foster collaboration with internal and external support sites, vendors, and cross functional partners.
• Continuous Improvement : Use data, user and stakeholder feedback, and judgment to identify opportunities to improve operations and safety support for users in the region.
• Influence and Leadership: Establish credibility and subject matter expertise, influencing internal stakeholders to drive process and policy improvements.
• Proactive Risk Mitigation: Maintain deep knowledge of ongoing safety challenges and incidents in the region, and stay ahead of safety risks by adopting a proactive approach, identifying potential issues and implementing preventive measures.

Basic Qualifications

1. Process Improvements: 5+ years of experience in operations, program, or process management, with proven experience in driving process improvements and change management in similar environments.
2. Stakeholder Management: Demonstrated expertise in stakeholder management and negotiation, including experience working with stakeholders across vendor operations, policy, engineering, and product teams across large geographies.
3. Project Management: Proven experience in leading complex projects end-to-end.
4. Communication Skills: Skilled in adaptable communication, capable of creating clear narratives using both data and anecdotal evidence.

Preferred Qualifications

• Safety Experience: Experience working in a Trust & Safety operations team is a significant advantage.
• Certifications: PMP, Six Sigma certifications are good-to-have.
• Process-Oriented: Adept at creating efficient, scalable and forward-thinking processes, using both data and qualitative feedback from users and stakeholders to inform the updates.
• Problem-Solving: Experience in solving complex problems with a structured approach, demonstrating strong judgment, planning and organizational skills.
• Project and Stakeholder Management: Skilled in managing stakeholders across a matrixed organization, fostering collaboration and alignment. Ability to execute projects involving diverse stakeholders.
• Strong Communication: Exceptional written and verbal communication skills, capable of driving discussions and decisions effectively among a variety of audiences.
• Bias for Action: Proactive in identifying risks and opportunities, prioritizing and implementing appropriate solutions, and achieving results.
• Customer Centricity: Passionate about delivering outstanding and safe experiences to Uber’s customers and partners, acting as advocates for users.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .