Uber Strategic Program Manager Driver Experience EMEA CommOps 

United States, West Virginia 

856112899

About the Role

In pursuit of this mission, we are seeking a Program Manager to join the Driver Experience team. The primary responsibilities of this program manager will be optimizing our driver support policies and operationalizing strategic initiatives to improve the driver experience. This role will also require acting as the voice of the driver within the organization to advocate for addressing driver pain points when drivers engage with Uber.

This position holds significant strategic importance in achieving our goals of driver satisfaction and retention across EMEA. It will require a deep understanding of the driver journey & the blockers they face across key EMEA markets, and necessitate having strong experience in project management, data analytics, and stakeholder management.

What you'll do

• Optimize and develop the long-term strategy for our largest driver customer support policy, seeking opportunities to enhance the driver experience and improve our efficiency
• Operationalize multiple driver-focused strategic initiatives while prioritizing impact, identifying dependencies, and solving and unlocking bottlenecks
• Drive alignment among a wide network of stakeholders across EMEA, specifically on initiatives to improve the driver experience
• Act as the voice of drivers, deliver qualitative and quantitative insights and uncover opportunities for driver experience improvements with a focus on optimizing driver satisfaction and retention
• Own OKRs and driver support metrics for CommOps EMEA

Basic Qualifications

• Project management expertise : Proven track record of 5+ years successfully managing complex projects within the technology sector, demonstrating strong planning skills, attention to detail, and the ability to meet tight deadlines.
• Cross-functional collaboration : Extensive experience working collaboratively with diverse teams, including engineering, product development, operations, marketing, and other stakeholders. Adept at facilitating communication, resolving conflicts, and ensuring seamless coordination among various departments.
• Strategic thinking and problem-solving : Strong analytical and strategic thinking skills, capable of identifying potential issues, proposing effective solutions, and making data-driven decisions. Demonstrated ability to align project goals with overall business objectives and contribute to the long-term success of the organization.
• Customer centricity : Incredible empathy and understanding of both driver partners and riders alike. Demonstrated enthusiasm to advocate for Uber's users and passion to deliver a strong customer experience.

Preferred Qualifications

• Explorer : The ability to self-serve, investigate and get the data we require will make you much more effective in this role.
• Calm under pressure : You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable working in a fast-paced environment.
• Natural curiosity : You love learning how things work and you're always looking for innovative solutions. You enjoy testing different strategies and tracking the results.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .