דרושים Customer Experience Manager ב-United States, California, San Jose

Essential Responsibilities:

• Implement key people process, including talent and performance management.
• Coach and develop leaders, offering insights on people, teams, and organizational growth.
• Use data insights identify trends and influence evidence-based decisions for talent attraction, performance, and engagement.
• Support change management initiatives for successful adoption of organizational changes.
• -=Analyze organization effectiveness using data and feedback to assess people and organizational capability, providing consultation on how the organizational structure aligns with strategy and objective.
• Partner with leadership to create solutions for HR challenges.
• Collaborate with Employee Relations to address escalations and recurring people issues.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience in a strategic HR role interfacing and influencing leadership.
• Experience leading senior leaders through various talent management processes, including performance management, talent assessments, succession planning and organization design.
• Effective communication and critical thinking skills.
• Demonstrated experience learning and thriving in a constantly changing environment and cultivating relationships across teams.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $123,500 to $212,850

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices for internal control processes.
• Lead functional projects and programs to enhance internal control effectiveness.
• Partner with teams to analyze business trends and their impact on internal controls.
• Develop and implement strategies for process improvements within the internal controls function.
• Ensure compliance with laws and regulations through effective internal control measures.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

This job identifies issues and recommends best practices to enhance user experience. They lead functional projects and programs aimed at improving user engagement and satisfaction while analyzing business trends to inform strategies. Responsibilities include collaborating with stakeholders to prioritize user needs in design processes and facilitating workshops to gather insights and feedback from users.

Essential Responsibilities:

• Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives.
• Collaborate with stakeholders to ensure user needs are prioritized in design processes.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What You’ll do

• Elevate brand storytelling by translating abstract ideas and data into visually compelling narratives that communicate our strategy and vision for the future of AI.
• Design visually compelling, brand-aligned presentations that clearly communicate complex ideas and drive strategic impact
• Shape storytelling and brand presence through programs, newsletters, collateral, and UI design that communicate our AI vision while delivering clear, polished, and consistent experiences.
• S upport high-visibility initiatives including external and internal events, conferences, and strategic partnerships
• Collaborate across disciplines including designers, writers, product managers, marketing teams, and executives to translate abstract strategies and data into impactful visual narratives.
• Develop and maintain design systems, templates, libraries, and brand guidelines to ensure consistency and scalability.
• Champion best practices by contributing feedback, fostering collaboration, and helping shape the evolution of our brands, products, and visual voice.

About You
You'll thrive as a Staff Experience Designer if you:

• Bring 8+ years of experience in visual, brand, or communication design, with a strong portfolio showcasing impactful visual storytelling, branding, and illustration.
• Are a visual storyteller who can distill complex ideas into clean, compelling, and emotionally resonant visuals.
• Demonstrate mastery of typography, layout, color theory, and visual hierarchy across both digital and print touchpoints.
• Are a highly organized problem-solver who can juggle multiple projects, manage feedback loops, and deliver high-quality work under tight timelines.
• Are comfortable collaborating with senior leaders and cross-functional teams from project initiation to final delivery.
• Communicate effectively and collaboratively with teams and stakeholders at all levels, from initial concept through final execution.
• Are fluent in design tools such as PowerPoint, Figma (including strong prototyping skills), Adobe Creative Suite (Illustrator, Photoshop, InDesign), and Microsoft Office; illustration and motion design skills are a plus.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please

Job Summary:

system frameworkIn this role, you will be responsible for shaping and evolvingthe architecturecapabilities that enable designand experience consistency acrossboth Android and iOS platforms. You’ll partnerclosely with Design, Product, and Platform leaders to create scalable, reusable, and delightful mobile components that accelerate innovationwhile maintaining thehighest standards of quality and performance.You’ll also play a key leadership role in growing high-performing engineering teams, fostering collaboration, and cultivating a culture of technical excellence, inclusivity, and craftsmanship.

Essential Responsibilities:

• Directly manages software development projects (including program management) and execution through individual contributors. May also lead project teams across platforms or groups
• Implements processes to drive strong operational hygiene for all components and systems within their group
• Responsible for the delivery of projects, including quality and timeliness, that impact their domain and potentially one other
• Demonstrates strong tactical ability by managing the roadmap for a scrum team responsible for technical issues of diverse scope where analysis requires an understanding of current business or tends
• Competent at communicating technical issues with non-technical audiences
• Analyzes multiple sources of information and identifies & resolves complex technical, operational, and organizational problems relating to software development.
• Collaborates with direct team, managers in org, stakeholders such as Product Owners & PMO

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities

• Lead and mentor mobile engineering team to deliver high-quality frameworks and libraries.

• Drive the success of the mobile design system platform, ensuring performance, scalability, and developer delight.

• Collaborate closely with product managers, designers, and engineers across domainsto align prioritiesand execution.

• Shape the technical architecture for modular, reusable components supporting multiple apps and brands.

• Establish clear goals, milestones, and delivery timelines for key initiatives.

• Oversee code reviews, architecture discussions, and design reviewsto maintain consistencyand quality.

• Promote engineering best practices, performance optimization, and accessibility across mobile platforms.

• Foster a collaborative, learning-oriented culture focused on innovation, craftsmanship, and impact.

Additional Qualifications

• 2 years of experience managing mobile engineering teams.

• Strong expertise innative mobile development for iOS and/or Android, including frameworks, SDKs, and system design.

• Proven experience buildingand maintaining scalable,reusable components and libraries.

• Solid understanding of mobile architecture patterns, design principles, and cross-platform consistency.

• Track record of leading and developing high-performing teams through mentorship and technical guidance.

• Strongcommunication andcollaboration skills across engineering, product, and design.

• Experience with Agile methodologies, CI/CD pipelines, and mobile deployment processes.

• Working knowledge of backend services, APIs, and system integration to support mobile experiences.

• Ability to balance strategic thinking with hands-on problem-solving and delivery execution.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please

This job contributes to product strategy alongside cross-functional stakeholders, ensuring alignment with the shared vision. It includes implementing an architectural roadmap that balances innovative design with regulatory requirements, customer needs, and profitability. The position focuses on enhancing customer experience and monitoring success metrics through usability studies and market analysis. Responsibilities also encompass managing workstreams for analytics and competitive analysis, overseeing product profitability, participating in operational reviews, and collaborating with content developers, data scientists, and designers. This job is an individual contributor.

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• 10+ years of product management experience, with significant focus on payments, fintech, platforms, or marketplace ecosystems.

• Proven track record in building and scaling B2B or platform products, with deep expertise in SDKs, APIs, and developer experience.

• Demonstrated experience building and launching embedded payments and financial services solutions within platform or SaaS environments

• Strong platform thinking: ability to design solutions that serve both business and technical stakeholders, including developers, compliance, and operations.

• Demonstrated experience managing the partner lifecycle: onboarding, enablement, engagement, performance tracking, and renewal/termination.

• Be a customerchampion: comfortableengaging with strategic partners, building deep, trusted relationships, and advocating for their needs throughout the product lifecycle.

• Exceptional analytical skills, with a data-driven approach to product strategy and success measurement.

• Outstanding cross-functional leadership and communication skills; able to influence and align stakeholders at all levels.

• Experience working with compliance, risk, and regulatory requirements in payments or financial services.

• Customer-obsessed mindset with a passion for delivering outstanding user and developer experiences for partners and their merchants.

• MBA preferred. Advanced technical background a plus.

The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role $218,000 - $259,000.

Belonging at PayPal:

Any general requests for consideration of your skills, please