דרושים Operations Processor ב-Wells Fargo ב-United States, San Francisco

In this role, you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years cash handling, cash vault or operations support experience in production environment
• 10-key numerical data entry experience
• Ability to achieve high production and quality standards
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong attention to detail and accuracy skills
• Solid problem-solving skills
• Ability to work effectively, as well as independently, in a team environment, under limited supervision
• Good communication skills

Job Expectations:

• Training: On the job
• Schedule: This role will beMonday - Friday - 9am-4:30pmPacific Time or until work is completed (Schedule will be Flexible based on hours of operations for the business)
• Ability to work additional hours as needed
• Ability to stand for 6 to 8 hours of work or more
• Ability to lift up to 50+ pounds/cash vault-pulling and lifting
• This position is not eligible for Visa sponsorship

Posting Location:

• 375 Brannan St, San Francisco, CA 94107 (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Support the Branch manager in operational tasks and scheduling

• Resolve issues related to daily operations of the teller line, under direction of regional banking management

• Support customers and employees in resolving or escalating concerns or complaints

• Receive guidance from managers and exercise judgment within defined policies and procedures

• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

• Identify information and services to meet customers financial needs

• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Cash handling experience

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location:

• 8657 Via La Jolla Drive #102 - La Jolla, California 92037

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Perform moderately complex operations duties in support of either a service center or department environment
• Require considerable knowledge of company personnel policies and practices
• Collect data and prepare related operational reports
• Prepare input forms for automated data processing system
• Utilize the company's internal operations to perform duties
• Coordinate projects
• Furnish information to authorized persons
• Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years cash handling, cash vault or operations support experience in production environment
• 10-key numerical data entry experience
• Ability to achieve high production and quality standards
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong attention to detail and accuracy skills
• Solid problem-solving skills
• Ability to work effectively, as well as independently, in a team environment, under limited supervision
• Good communication skills

Job Expectations:

• Training: On the job
• Schedule: This role will beMonday - Friday - 9am-4:30pmPacific Time or until work is completed (Schedule will be Flexible based on hours of operations for the business)
• Ability to work additional hours as needed
• Ability to stand for 6 to 8 hours of work or more
• Ability to lift up to 50+ pounds/cash vault-pulling and lifting
• This position is not eligible for Visa sponsorship

• 375 Brannan St, San Francisco, CA 94107(Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

About this role:

Claims Assistance Center

In this role, you will:

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations

• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity

• Make decisions and resolve issues regarding fraud and claims to meet business objectives

• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service

• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals

• Manage allocation of people and financial resources for Fraud and Claims Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years Leadership experience

Desired Qualifications:

• 4+ years direct management experience

• Contact center management experience

• Prior experience managing supervisory staff

• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members

• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities

• Experience working closely with other fraud managers and business partners

• The ability to conceptualize, develop and implement process improvements

• Excellent analytical and project management experience

• Demonstrated strong oral and written communication skills

• Ability to present complex material in a digestible, consumable manner to all levels of management

• Ability to provide leadership to a virtual or remote team

• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Job Expectations:

• Ability to travel up to 10% of the time

• Hybrid role, 3 days in the office, 2 days remote

• No visa sponsorships

San Antonio, TX

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role you will:

• Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
• Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
• Perform operational and customer support tasks
• Provide excellent customer service, engage customers in conversations, and build relationships with them
• Manage the schedule and the daily operations of the teller line
• Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
• Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
• Support customers and employees in resolving or escalating concerns or complaints
• Collaborate and consult with branch employees, colleagues, and mid-level managers
• Interact directly with customers
• Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
• Manage allocation of people and financial resources for branch operations
• Mentor and guide talent development of direct reports and assist in hiring talent
• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Leadership skills including the ability to build, develop, and motivate a diverse work team
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Knowledge and understanding of laws and regulations pertaining to the banking industry
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Cash handling experience

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Responsible for delivering on Separation Services processes in a timely and accurate manner.
• Leading logical conclusions to inquiries
• Executing against required data received and record maintenance
• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use process expertise to resolve escalated complex issues, in a timely manner
• Provide feedback and present ideas for improving or implementing processes
• Understand and adhere to functional policies and procedures
• Provide subject matter expertise and guidance to stakeholders
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers and provide quality service
• Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Ability to navigate multiple computer systems, applications, and utilize search tools to findinformation
• Work with leaders and team members at all levels and across functional

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications:

• 3+ years’ experience in working knowledge and with HR policies and procedures.
• Advanced experience with Microsoft Excel
• Experience using ServiceNow system and/or case management systems for case assignments
• Experience with Agile methods and tools; including Jira
• Experience executing operational processes and case management
• Experience customer service skills; with a strong ability to handle difficult stakeholder’s inquiries
• Good analysis skills: ability to review, analyze, summarize and report control performance
• Ability to assess current processes/procedures and recommend efficiency improvements
• Experience with Workday

Job Expectations:

This position currently offers a hybrid work schedule.

San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308
Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.