דרושים Head Safety & Northern Europe ב-Uber ב-ארהב

US&C IRT Tier 2 Specialist (S1 Role)

As a Safety Investigations Specialist, you will take ownership of requests and solve customer tickets across all our critical and advanced lines of business through different modalities (phone, chat, message), challenging yourself to solve the most complicated and interesting problems our users face. You will present your insights to stakeholders and contribute towards the continuous improvement of our policy and services.You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience!

What the Candidate Will Do:

• Respond to high-volume, live queue of sensitive incident inbound cases and/or outbound queues.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.
• Attend to cases of a lower level in IRT (L1 / L2), making detailed investigations, using various support platforms (email, chat, phone) to develop case details, analyze evidence, and take the actions according to the process. Tasks may be split into two functions: Standard Safety Support and Investigations and Deactivations.

Basic Qualifications

• At least 6 months of customer support experience handling sensitive issues.
• Strong emotional intelligence (EQ) and emotional regulation skills.
• Strong communication skills, both verbal and written.
• Strong problem-solving skills.
• Strong critical thinking skills.
• Ability to work under pressure and handle a high volume of sensitive incidents.

Preferred Qualifications

• Prior experience working in a fast-paced, high-pressure environment.
• Familiarity with contact management systems and knowledge bases.
• Strong data analysis and reporting skills.
• Ability to work independently and as part of a team to achieve goals.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

In this role, you will be responsible for developing a safety program for AV fleet operations that assures the relevant infrastructure, operations and processes utilized in the course of AV rides and deliveries on the Uber Platform complies with safety-related regulatory requirements and conforms to industry standards and best practices that have been adopted at Uber and by our partners. This role will help establish Uber’s internal safety standards and associated requirements to be applied across all of Uber’s AV fleet partners operating on the Platform and support approaches to audit conformance with those standards and requirements. This will be a highly cross-functional role, requiring collaboration with internal and external stakeholders in the complex and evolving AV space. This role will involve program support, execution, and partner engagement responsibilities with a strong focus on cross functional collaboration.

Scope of Responsibility

1. Safety Management Execution: Support the implementation of Uber’s safety management system specific to AV fleet operations, including the four pillars of Safety Policy, Safety Risk Management, Safety Assurance, and Safety Promotions.
2. Continuous Improvement: Participate in the continuous improvement of safety processes and programs by analyzing feedback, identifying gaps, and suggesting enhancements to streamline safety operations.
3. Safety Program Execution: Execute or support the operationalization of Safety Programs such as Safety Assurance and Risk Assessment.
4. Partner Engagement: Work closely with Uber’s AV partners and fleet operators to understand their requirements for operations on the Uber Platform and creatively problem solve for mutually successful outcomes.
5. Cross-functional Leadership: Collaborate with many different skilled individuals across Uber, including business development, fleets, product management, legal, policy, safety operations, marketing, engineering, and regional operations teams
6. Industry Awareness: Stays current with safety & health industry trends, is a member of professional safety associations and has a strong network of safety professionals for best practice sharing.

Basic Qualifications

1. Safety Management Expertise: 5+ years of industry experience implementing and managing safety management programs in a transportation sector (AV’s, aviation, automotive, trucking, maritime, etc.)
2. Operational Safety: Experience implementing or supporting safety programs related to the use of vehicle operators for development, testing and operations.
3. Education: Bachelor’s or Master’s degree in safety, engineering, or related technical fields.

Preferred Qualifications

1. Advanced degree in safety, engineering, or related technical fields
2. Experience working with the International Civil Aviation Organization (ICAO) or other SMS frameworks
3. Experience performing data analysis and statistical analysis of operational safety data to generate safety performance indicators
4. A continuous improvement approach, with a history of quick adaptation and self-directed learning
5. A passion for creating empathetic, inspiring, and innovative transportation solutions in pursuit of positive societal outcomes
6. Communication & Relationship Building: Exceptional communication, negotiation, and relationship management skills, with the ability to work across different cultures and industries.

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

These are very ambitious goals that aim to position Uber as a leader in the Sustainability space. We’ve taken a number of major steps already, such as:

• Committing $800m to support drivers transitioning to Electric Vehicles by 2025.
• Launching new products like Uber Green, Comfort Electric, Planet, the rider emissions savings dashboard in the Mobility app, and allowing merchants to report packaging types in Uber Eats Manager.
• Signing key partnerships with car manufacturers, fleet and leasing companies, charging infrastructure providers, packaging providers, NGOs, and utilities to accelerate our impact and reach our goals.
• Investing in a multi-modal network (bikes, scooters, transit integration etc).
• Holding ourselves accountable with a and our .

About the Role

As Global Head of Sustainability you will be responsible both for executing on our existing electrification commitments and developing new approaches to sustainability across Mobility, Delivery and Freight; delivering a complex ongoing operational programme, while also developing and executing our longer term sustainability strategy across all lines of business and corporate operations.

What You’ll Do

• As a global leader you will be responsible for developing and supervising all the sustainability efforts globally, across Mobility, Delivery, Freight and Corporate operations. You will be the glue that binds everything together, working with our local, global and C-suite leaders to develop plans and to bring our sustainability goals to life
• Due to the broad remit and cross functional nature, the role requires collaborating with teams across the business: the role leads a team of ~10 people who work on sustainability as part of the Global Sustainability team, but 50+ people across functions play vital roles as part of their work on Sustainability, and we expect this group to expand
• You will be ‘orchestrating’ the strategy and execution of the work across every team.
• You will work hand in hand with senior management across all lines of business to develop the right structure to execute on the work as the scope increases
• You will need to be highly strategic, with a strong vision and the ability to unite the company around it; you will also be the face of the company in articulating this vision to the outside world
• Operational excellence will be critical to your success; you will be expected to work closely with ops and marketing in their day to day work with drivers, riders, couriers, merchants, partners and cities to move our electrification and sustainability metrics forward.
• Identify innovative deals with business development teams, and support partnership discussions and implementation.
• Passionate about tech and Product. Our sustainability tech team will be your key partner in developing world-leading products that will position us as a sustainability innovator
• Partner with Policy, Comms and Legal, to help shape public policy and discourse around sustainability
• Deep focus on the needs of Uber’s customers. This includes working with enterprise clients looking to achieve their own sustainability goals; as well as understanding and developing solutions for individual riders, drivers and couriers who share your passion for sustainability
• Develop Uber’s global sustainability strategy as countries and regions strengthen their commitments, and as sustainability first thinking becomes more deeply ingrained across more and more parts of the business

Basic Qualifications

• 12+ years of work experience required (in General Management, Operations, Product, Policy, Communications, Consulting, Entrepreneurship), including ideally 5+ years in Sustainability.
• 5+ years of people management required.
• Significant experience in representing Uber/previous organizations externally with business or NGO partners, in tier 1 media and/or with policymakers.
• Significant experience in cross-functional management and leadership roles, including leading cross-functional teams and projects and working with senior management.
• Significant experience in managing complex cross-functional projects across multiple global geographies.

Preferred Qualifications

• P&L Management.
• Able to articulate a clear vision and areas of strategic focus. Clear and confident communicator; comfortable sharing information formally or informally with senior audiences.
• Data-driven decision mentality and sound business judgment through excellent analytical thinking.
• Critical thinking and master problem solver; develops new frameworks for complex problems where no standards exist today and engages other specialists for feedback and integrates it effectively. Ability to make recommendations on creative business models and structures.
• Comfortable project managing the rollout of large initiatives across the region which require cross-functional collaboration across operations, product, cities, marketing, legal and tax.
• Excellent planning and organization skills; ability to bring structure to and lead large multi-stakeholder groups.
• Experience with identifying, building and improving operational processes.

For New York, NY-based roles: The base salary range for this role is USD$221,000 per year - USD$245,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

Basic Qualifications

• 8+ years of experience in people management, inside Retail, Service or Customer Support operations.
• Team management in a fast-paced environment (manufacturing, sales), with a strong ability to guide teams through growth, change, and cultural transformation.
• Stakeholder Management: Highly skilled in influencing and aligning cross-functional teams, including those outside direct reporting lines. Strong ability to navigate organizational dynamics to build consensus and drive shared goals.
• Experience driving operational efficiencies that lead to continuous optimization (team reduction, improving processes, closing facilities).
• Experience making data-driven decisions: Advanced analytical skills with the ability to interpret customer insights, NPS/CSAT metrics, and behavioral data to define strategies.
• Fluency in Spanish and English, with the ability to engage in strategic business discussions in both languages.
• International Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly.

Preferred Qualifications

• Global or Cross-Cultural Team Management: Experience working in or leading teams across different cultures, time zones, and business contexts. Sensitivity to cultural nuances and the ability to adapt communication and leadership style accordingly.
• Agile Program Management: Solid understanding of Agile principles and experience working within Agile or hybrid environments. Comfortable collaborating with Product and Engineering teams using frameworks like Scrum or SAFe.
• Proficiency in Portuguese is considered a strong advantage.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Act as the spokesperson for Uber Health externally (potential commercial partners, media, government officials, etc) and internally
• Lead the Uber Health team in the pursuit and execution of the strategy injecting energy, building momentum and a one-team spirit
• Forge, develop and nurture relationships with key partners that fit into our go-to-market strategy. From relationship building and due diligence, contract negotiations, to post-contract integration and expansion
• Explore and measure opportunities in adjacent areas that might offer natural growth opportunities
• Collaborate with cross-functional partners in operations and product to bring ‘first of their kind’ partnerships to life

Basic Qualifications

• 12+ years of experience of which at least 5 in senior leadership roles including having held P&L accountability
• Has served in senior leadership capacity responsible for sales, account management, business development, operations, and technology roadmaps in prior roles

Preferred Qualifications

• Leadership roles in the healthcare industry; Domain expertise in the healthcare space in the United States + experience working internationally or growing a service outside the United States
• Strategic problem solver that focuses on a “portfolio” of outcomes – the large longer term step-function wins and the in year accelerants
• Results-oriented leader who maximizes to quantitative goals (revenue & cost), leveraging leading indicators to measure progress against long time horizons
• Ability to lead with indirect influence
• Has a network of contacts across various healthcare verticals
• Understands how technology can be utilized to optimize inefficient processes and ways of working in a slow-moving industry
• Understands how to complement technology with operational solutions to offer a full suite of services to customers
• Has a combination of experiences at both, large, sophisticated multinational organizations and high-growth technology companies
• Undergraduate degree with specialization in a relevant field and MBA

For Chicago, IL-based roles: The base salary range for this role is USD$270,000 per year - USD$300,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$270,000 per year - USD$300,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$270,000 per year - USD$300,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$270,000 per year - USD$300,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$270,000 per year - USD$300,000 per year.

About the Role

Global Quality is seeking a Sr Program Manager to evolve our tech-enabled, highly standardized, and scalable program solutions. This role focuses on Safety Programs, ensuring both exceptional support experiences and high levels of process and regulatory compliance globally and regionally.

The Sr Program Manager will collaborate with cross-functional teams to design, implement, and manage Quality programs for Safety functions in alignment with strategic objectives and business requirements. This leader and their team will be responsible for understanding specific global and regional needs, with a strong emphasis on both user experience and regulatory/compliance requirements, to craft solutions that ensure all support interactions are monitored accordingly.

What You’ll Do

• Support ongoing Safety programs, aligning with expectations from Global and Regional Safety teams.
• Baseline program performance and develop strategies to improve metrics in collaboration with internal teams, GSO, Regional CommOps, and Global Teams.

• Evaluate the effectiveness of existing compliance programs and implement improvements for enhanced efficiency.

• Develop and execute a comprehensive compliance strategy, adhering to organizational objectives and regulatory obligations, including data protection and industry-specific requirements.

• Stay updated on relevant laws, regulations, and guidelines impacting Global and Regional CommOps operations. Conduct regular assessments to identify compliance gaps, emerging risks, and areas for improvement.
• Lead the development, review, and implementation of compliance policies, procedures, and controls to ensure consistency and effectiveness across all lines of business (Mobility, Delivery, G&R, etc.).

• Identify potential compliance risks and vulnerabilities through risk assessments, developing proactive mitigation strategies and action plans to strengthen control mechanisms.

• Work closely with Global and Regional CommOps to integrate experience and compliance considerations into the Quality framework for critical workflows.

• Partner with L&D to develop and deliver compliance training programs for frontline teams, promoting awareness of standards and fostering a culture of compliance across COE and BPO teams.
• Document compliance activities and prepare reports for internal stakeholders and external regulatory bodies as needed, in partnership with regional teams.
• Coordinate and support internal and external audits, providing necessary documentation and responses to inquiries.

Basic Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Legal Studies, or a related field.
• 8+ years of experience in quality management, program management, or operations leadership roles within the transportation or technology industry.
• Proven ability to develop and execute strategic quality program strategies, driving business results and operational excellence.
• Understanding of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.
• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability
• Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals
• Experience in developing and implementing compliance and Risk management strategies
• Strong knowledge of risk assessment and management principles, with the ability to identify, assess, and mitigate compliance risks effectively.
• Experience in implementing and enforcing compliance policies, procedures, and controls to ensure regulatory compliance and mitigate risks.
• Excellent verbal and written communication skills, with the ability to communicate complex compliance concepts clearly and effectively to diverse audiences.
• High level of accuracy and attention to detail in all aspects of work
• Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve compliance objectives.

• Understanding of relevant laws and regulations Uber or similar mobility/transportation orgs are exposed with a strong grasp of compliance principles and best practices.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the role

Asa Head of Sales Acquisition, you will be responsible for driving sales performance, building a strong sales culture, and shaping the strategic vision across Paris, East and West territories.

This role requires a balance of strategic leadership, people development, and hands-on execution to deliver sustainable growth.

Lead & Inspire Teams

• Manage and coach Sales Managers and Account Executives across Paris, East and West regions.

• Recruit, develop and promote talent, while addressing performance challenges effectively.

• Foster a high-performance culture, ensuring team engagement, retention and growth.

Drive Sales Performance

• Monitor and analyze pipeline management to maximize sales outcomes.

• Support, lead and close key deals across your territory when necessary.

• Collaborate with enablement teams to provide impactful training and tools for success.

Build a Strong Sales Culture

• Encourage a mindset of ownership, accountability, and continuous improvement.

• Promote cross-team collaboration and knowledge sharing.

• Keep the team motivated beyond their individual sales targets.

Shape Strategy & Vision

• Define and execute a clear sales strategy aligned with business priorities.

• Prioritize pipeline opportunities and challenge local sales execution when needed.

• Leverage data and insights to transform processes and accelerate growth.

Collaborate & Communicate

• Act as a strong internal communicator, both oral and written.

• Partner with cross-functional teams (territory leaders, DCO, enablement, etc.) to drive efficiency.

• Ensure alignment between regional teams and overall business objectives.

• 3+ years of experience managing managers and a front-line outbound sales team, with a proven track record of success.
• Strong experience in a commercial role
• Exceptional analytical and problem-solving skills, using data to guide strategies and decisions.
• Strong negotiation skills and experience structuring commercial deals with mutual benefits.
• Demonstrated leadership capabilities, including motivating and developing high-performing teams.
• Fluent French and English

• Experience in a high-growth, fast-paced environment, particularly in food delivery, technology, or related industries.
• Proven ability to achieve and accurately forecast sales targets in a dynamic market.

The role is
based in Paris(with no remote flexibility), with a travel frequency of once a month.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .