Uber Safety Investigations Specialist Romanian 

United States, West Virginia 

421976446

What the Candidate Will Do

• Make detailed investigations, using various support platforms (email, phone, etc.) to develop case details, analyze evidence, and take actions according to the process
• Manage a high volume, live queue of sensitive incidents and accidents that are urgent and critical in nature
• Document the cases according to internal procedures
• Prioritize cases according to SLA requirements and safety taxonomy
• Handle critical Safety issues that are escalated through Social Media or any other channels
• Demonstrate excellent interpersonal skills and ability to establish trust

Basic Qualifications

• Romanian language C2 level
• English language fluent
• Previous experience 6 months experience in customer support preferred
• Exceptional communication skills: Effective communicator, verbal & written
• Detail Oriented : Proven ability to multi-task and follow through while paying strict attention to detail
• Naturally Curious : Coachability, open to incorporating feedback, and dedication to improvement of your craft

Preferred Qualifications

• Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils
• An Owner : Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own
• Passionate : A genuine passion for Uber and exceptional customer support experiences

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .