Uber Safety Investigations Specialist Romanian 

United States, West Virginia 

930810379

What You Candidate Will Do

• Demonstrate empathy while solving customer concerns
• Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues which may not have a well documented procedure, and where relevant to the line of business, outbound phone support
• Work on both phone and ticket-based cases, if relevant, and resolve escalations
• May perform root cause analysis and present findings
• Highlight common ticket types / issues to Team Lead

Basic Qualifications

• FOR INTERNALS: At least 6 months of experience in customer service
• FOR EXTERNALS: At least 1 year of experience in customer service
• Comfortable operating in multiple modalities

Preferred Qualifications

• Communication
• Customer Centricity
• Executional Excellence
• Problem Solving
• Stakeholder Management
• Teamwork
• Planning & Organizing

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .