דרושים Commercial Team Leader ב-Uber ב-ארהב

What the Candidate Will Do

1. Manage team performance and drive results, guide adherence to policies
2. Lead, coach, mentor, and motivate employees
3. Partner with the Recruiting team on hiring
4. Lead improvements on support logic and processes
5. Address and resolve escalations or further escalate
6. Maintain stakeholder relationships
7. Drive accountability for policies and other guidelines
8. Execute root cause analysis action plans from escalations and agents’ performance
9. Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
10. Complete administrative and HR related tasks for the team

Basic Qualifications

• Some experience in retail, hospitality, or customer service in-person or contact center environment
• FOR INTERNALS: At least 1 year of informal leadership or SME experience
• FOR EXTERNALS: At least 1 year of people management experience
• Basic project management skills
• Proficiency in Google Suite
• Schedule flexibility for a 24/7 environment

Preferred Qualifications

• Supervisory or leadership experience—You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
• Maintain a positive, can-do demeanor and encourage others to do the same
• Excellent written and verbal communication skills
• Excellent interpersonal skills – You establish trust and effective working relationships with internal and external partners
• Strong time-management and organizational habits —You prioritize work effectively and drive multiple projects to completion at once

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

About the Role

From framing strategic problems to developing scalable solutions, you’ll thrive in the ambiguity between idea and execution. You’ll dive deep into operational data, collaborate across functions, and design structured approaches to elevate performance, enable excellence, and align regional strategies with global goals. Whether you're building business cases, facilitating decision-making forums, or architecting new processes, you’ll be at the center of some of the most critical initiatives in the CoE.

1. Cross-functional Strategy Support: Serve as a trusted thought partner to APAC CommOps leadership and cross-functional teams on topics spanning quality, acquisition, and operations strategy.
2. Storytelling & Strategic Influence: Craft compelling narratives and business cases that influence regional and global decisions, grounded in data and frontline context.

1. Regional Strategy Design: Shape the APAC CoE’s annual and multi-quarter strategic roadmap in alignment with CommOps global priorities and business needs.
2. Operational Problem Framing: Translate ambiguous business challenges into structured problem statements that guide regional programs and stakeholder focus.
3. COE-wide Alignment: Define shared goals, success metrics, and planning principles that ensure clarity across Operations, CX, and Enablement.

1. Program Execution Management: Design and lead execution of regional P0 initiatives, experiments, and continuous improvement programs with measurable impact.
2. Performance and Insights Frameworks: Own and enhance enablement scorecards, dashboards, and audit cadences to track effectiveness and drive accountability.
3. Leadership Forums & Cadences: Architect and run planning syncs, town halls, and LT summits that drive transparency, alignment, and momentum across the org.

- - - - Basic Qualifications ----

1. Bachelor's degree in Business, Economics, Mathematics, statistics and 3+ years experience OR MBA and 2+ years of experience in strategy, product management, program management, strategy consulting, or a similar role, ideally within a high-growth or matrixed organization.
2. Analytical problem-solving skills: Ability to understand complex data, identify key insights, and break down information into clear, actionable recommendations; comfortable interpreting reports and using tools like Excel/Google Sheets, Tableau, or similar platforms to support decision-making.
3. Structured strategic thinking: Skilled in framing ambiguous problems, conducting root-cause analysis, and building clear solution paths that align with business goals.
4. Executive-level communication and storytelling: Ability to craft compelling narratives, influence decisions, and confidently present insights and proposals to senior stakeholders.
5. Cross-functional collaboration mindset: Proven ability to work across cross functional teams, building consensus and driving alignment.
6. Ownership and self-direction: Demonstrated ability to operate independently, prioritize effectively, and push initiatives forward without needing day-to-day oversight.

- - - - Preferred Qualifications ----

1. CoE or IT services exposure: Experience working in a Center of Excellence, IT Services, or BPO context with an understanding of scalable service delivery models.
2. Knowledge of quality and enablement systems: Familiarity with performance scorecards, quality assurance frameworks, operational audits, and process optimization.
3. Regional awareness and adaptability: Experience working across diverse APAC markets, with cultural fluency and a practical understanding of regional execution nuances.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What You’ll Do

• Lead engagement activities to build a strong team culture and alignment.
• Conduct team huddles to cascade updates and ensure operational clarity.
• Oversee day-to-day administrative tasks, ensuring operational continuity.
• Manage performance of Team Leads, providing coaching and development feedback.
• Conduct regular 1:1s with Team Leads to track progress and support growth.
• Drive succession planning for Team Leads to ensure future leadership readiness.
• Lead internal business reviews, tracking progress against key objectives.
• Conduct CST performance assessments to ensure operational effectiveness.
• Manage non-supported platform activities, including queue creation/management and deep dives for process improvements.
• Participate in project kick-offs, aligning QA strategy to business needs.
• Attend and represent QA in global and regional business reviews (BRs/KNYs).
• Lead and participate in skip levels and focus groups to gather actionable insights from the broader QA org.
• Manage intake of new initiatives, ensuring prioritization and resourcing.
• Oversee upkeep of QA Operations SOPs, ensuring processes remain current and scalable.
• Identify and mitigate operational risks proactively.
• Represent QA in cross-functional projects, ensuring quality objectives are embedded into business initiatives.
• Ensure communication cascade and global alignment of Quality strategy and priorities.

What You’ll Need

• 1+ years of experience as a Service Quality Team Lead I or similar roles.
• Strong operational acumen and ability to balance tactical execution with strategic thinking.
• Excellent stakeholder management skills, with experience influencing at multiple levels.
• Strong communication skills in Spanish and English.
• Intermediate proficiency in Excel and/or Google Sheets – able to create and manage reports, use formulas for data analysis, and interpret trends to support decision-making.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in service quality or operational excellence functions.
• BPO experience.
• LSS knowledge.

Why You’ll Love This Role

You’ll be stepping into a highly visible leadership role, influencing not just your direct team but the broader QA strategy across Uber. As part of a global Quality team, you’ll gain access to strategic discussions, cross-functional projects, and opportunities to shape the future of Quality operations at scale.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

What the Candidate Will Do

1. Assist in practice group operations, including improving or developing processes and procedures to organize and manage the growing number of trademark and copyright matters handled by the Brand Protection Group
2. Support the practice group’s vendor operations, including contracting, invoicing and renewals, outsourcing specific tasks to vendors, pulling and analyzing data from vendors’ systems, support team budget and vendor spend tracking
3. Manage law firm operations, including creating new matters in IP asset management systems and billing systems, coordinating execution of agreements, assisting outside counsel on obtaining and completing legal documents, secondee logistics, and conformance with IP Team policies and deliverable expectations
4. Assist in coordinating the management of Uber’s global trademark and copyright portfolios, including commissioning trademark clearance searches, facilitating filing and prosecution of trademark applications, and docketing
5. Assist in enforcement efforts, including gathering evidence, instructing outside counsel and vendors
6. Support internal projects, including audits of international dispute and prosecution portfolios, aimed to right-size Uber’s prosecution and dispute portfolios internationally
7. Create internal reports and ensure data integrity in IP asset management systems
8. Coordinate internal client operations with in-house attorneys, including meetings, IP training, maintaining and updating IP team’s intranet pages, client request tracking, and scheduling
9. Drive data collection and reporting across IP asset management and billing systems and for all online brand policing and marketplace enforcement
10. Support inbound takedowns request process for copyright and trademark claims

Basic Qualifications

1. Bachelor degree from an accredited university (or equivalent experience and education)
2. A minimum of four (4) years of experience as a trademark paralegal, administrator, or equivalent experience at a law firm and/or in-house legal team

Preferred Qualifications

1. Minimum four (4) years experience in a law firm or corporation with responsibility for operations, including vendor management, process development, and budget tracking
2. Trademark portfolio management experience, including clearance, prosecution, and enforcement experience, as well as knowledge of USPTO procedures and forms; experience with implementation of new docketing systems or other SaaS providers a plus
3. Proficiency in creating and managing records and data reporting in billing and asset management systems
4. Proficiency in Excel and/or Google Sheets and Powerpoint/Slides, including ability to create/edit formulas and pivot tables, create data driven graphs and charts, and create slide show presentations
5. Experience with Power BI or Tableau to analyze data
6. Demonstrated aptitude for coordinating workflows across multiple internal and external orgs
7. Entrepreneurial mindset, along with the ability to proactively spot issues, get to the heart of a matter, and articulate plans to address challenges
8. Excellent business judgment, communication, and interpersonal skills
9. Passion for stakeholder service and helping clients and team members achieve their objectives
10. Collaborative approach with both business and legal groups, with strong ability to build relationships, gain credibility, and partner with others
11. Ability to operate in a fast-paced environment and take ownership of projects from inception to completion
12. Enthusiastic about Uber!

For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

What You'll Do

• Championing legal excellence: Be at the forefront of Uber's legal efforts, working on engaging, hands-on work, tackling novel legal issues and commercial contracts, partnership agreements, technology agreements, promotional agreements, sponsorships, partnerships, as well as general procurement and marketing and advertising initiatives; you'll be a trusted legal advisor to the Uber Eats businesses.
• Leading on commercial matters: Be part of the incredible growth story of Uber advising across both the Delivery and Mobility business in a high growth market and have the opportunity to develop strong cross-functional relationships with stakeholders across the business and the wider legal team and work on a wide range of fast-paced, high impact, and high profile commercial, product and corporate matters. Play an integral part in the phenomenal growth of Uber Eats and advise on the development and launch of new products and solutions to eaters, couriers, and restaurants as well as advise the new verticals team on new retail product offerings.
• Champion of innovation: Uber is known for its innovative spirit, and your legal acumen will be critical in supporting new product launches and initiatives. You'll work closely with product teams as well as Policy, Operations, Marketing and Communications teams to identify potential legal risks and devise proactive strategies to minimise exposure. You’ll turn challenges into opportunities by devising out-of-the-box solutions to intricate legal issues to achieve ambitious operational goals for the business.
• A true team player: You’ll be part of a close-knit legal team but you will also work closelywith cross-functional teams including employment, tax, policy and communications and stakeholders to drive Uber's mission forward.
• Legal Development: Understand, interpret and apply current laws and regulations as applicable to Uber’s business models in the region and your areas of responsibility;
• Clear Communicator : Excellent communication skills - adept at turning legal jargon into clear, succinct and engaging advice.
• Most importantly: you will work hard but have a lot of fun doing it!

What You'll Need

• UK qualified
• 3 year PQE+ at a top-notch law firm or in-house.
• Fluent in written and spoken English. Any other relevant languages are an advantage too.
• Strong academic credentials
• Experience in negotiating and advising on complex commercial contracts including MSAs, SaaS agreements, promotional and strategic partnership agreements
• Strong business judgement and commercial acumen, communication and interpersonal skills.
• Confidence and passion for operating in a fast paced, ever-changing environment.
• Outstanding organisational and prioritisation skills.
• Collaborative approach with both business and legal teams, with a strong ability to facilitate ideas, build relationships, gain credibility and partner with others.
• A “go get it” attitude - not afraid to roll up your sleeves and get stuck in.
• Enthusiastic about Uber, Uber Eats and our mission.
• Most importantly, a sense of humour and a willingness to embrace fun and excitement while tackling serious legal challenges!

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

As a
Quality Team Lead, you will lead the Taiwan and Hong Kong Service Quality team. Your goal is to provide A-class quality of service through daily audit monitoring, agent performance tracking, and root cause analyses.

This role requires strong analytical and leadership skills to help the entire team identify gaps for process improvement and work with stakeholders to optimize processes.

1. Manage team performance and drive results, leading and acting as a subject matter expert

2. Oversee audits or investigations and make recommendations to relevant clients

3. Manage data and root cause analysis, recommending corrective and preventive measures

4. Present trends, insights, defects, and improvements to business leaders at an audit level or in calibration meetings

5. Performance management: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience

6. Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance; Track site compliance to various quality SOPs and requirements
7. Stakeholder management: Develop and maintain relationships with a variety of partners, including LOB program managers, team leads, and managers
8. Project management: Conduct initiatives and experiments to improve quality for the site or dedicated lines of business, such as support content improvement, onsite quality form launches, or continuous Quality process improvements at the COE and/or BPO

1. 3+ Years of experience in a fast-paced environment from relevant field
2. People management: Strong managerial and people management skill to handle and support the quality vertical
3. Problem Solving: Should be a strong problem solver with good decision making abilities
4. Stakeholder Management: Building trust with stakeholders would be vital
5. Strong analytical skills: Proficient in Google Spreadsheet, and can interpret dashboards and reports for action plans
6. Excellent communication skills: Has strong written and verbal Egnlish communication skills which can be adjusted depending on varying audiences (upper management, agents, external partners, etc)

1. Experience in customer service in-person or contact center environment
2. 1-2 years of people management experience
3. Experience in data analytics, SQL, and web query skills

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

About the Role

- - - - What the Candidate Will Do ----

1. Lead Innovation : develop and execute a visionary roadmap for a scalable Earner debit platform, introducing groundbreaking features that drive adoption and engagement across geos
2. Collaborate Cross-Functionally : Work closely with engineering, design, data science, operations, legal, and local country teams to build this platform and deploy it across star markets.
3. Understand User Needs : Dive deep into user research and data analytics to create products that exceed expectations and foster meaningful connections.
4. Forge Strategic Partnerships : Identify and manage relationships with external partners, including fintech partners and sponsor banks, not just to build the platform but to ensure long-term optimization and growth of the account and debit products in each market.
5. Measure Success : Monitor key performance metrics and feedback loops to continually enhance user satisfaction and business outcomes.

- - - - Basic Qualifications ----

1. Minimum of 5 years of experience as consumer-oriented product manager in the financial services space is required.
2. Direct experience launching 0 to 1 products at scale with exceptional user experiences
3. Proven track record of effectively collaborating with design, engineering, and data science teams to build sophisticated, data-driven systems that deliver compelling value to customers
4. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
5. Ability to analyze data and make data-driven decisions is essential
6. Proficiency in the English language is essential

- - - - Preferred Qualifications ----

1. Experience building and scaling account and debit products for large financial institutions, fintechs, or embedded finance players.
2. Experience launching products from 0 to 1 at scale, demonstrating creativity and a willingness to challenge the status quo.
3. Experience working on products with a regional or global reach, adapting strategies to meet changing user needs in multiple markets.
4. Strong analytical skills with the ability to interpret complex data to inform product strategies.
5. Excellent interpersonal skills with the ability to inspire and lead cross-functional teams toward a common goal.
6. Ability to align product initiatives with overall company objectives, balancing immediate needs with long-term goals.
7. Spanish and Portuguese skills

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .