Uber Merchant Payment COE Team Lead 

United States, West Virginia 

783316407

What You Will Need / Bonus Points

- - - - What You Will Do ----

• Manage team performance and drive results, guide adherence to policies
• Lead, coach, mentor, and motivate employees
• Partner with Recruiting team on hiring
• Lead improvements on support logic and processes
• Address and resolve escalations or further escalate
• Maintain stakeholder relationships
• Drive accountability on policies and other guidelines
• Execute root cause analysis action plans from escalations and agent’s performance
• Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
• Complete administrative and HR related tasks for team

- - - - Basic Qualifications ----

• Some leadership experience in retail, hospitality, or customer service in-person or contact center environment
• Basic project management skills
• Proficiency in Google Suite
• At least 1 year of people management skills

- - - - Preferred Qualifications ----

• Experience in operational or process improvement
• Supervisory experience with proven track record to lead effectively, set team goals, develop people and stay calm through challenging situations
• Ability to maintain a positive, can-do attitude (especially with respect to change) and encourage others to do the same
• Outstanding written and verbal communication skills with the ability to clearly communicate and present information to partners at all levels of the business
• Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
• Ability to problem solve while knowing when to escalate appropriately
• Effective time-management and organizational habits
• Strong ownership of work and attention to detail

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .