דרושים Rise Cloud Architect & Advisor - Bellevue ב-Sap ב-United States, Bellevue

Within the CDM organization we set up the Technical Service Management (TSM) team that operates on all levels for standard operations. In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

KEY RESPONSIBILITIES AND TASKS

• Work (7x8h) will include weekends or public holidays as required by the project (no night shift).
• Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support.
• Deep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion.
• Analyze current landscape setups and come up with proposals for improvement.
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction.
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Mentor and Guide junior members of the team.

Experience (Role Requirements):

• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems.
• Strong customer service focus, paired with analytical and solution-oriented thinking.
• Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations.
• Knowledge on HANA and the underlying infrastructure is beneficial.
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Ability to work in international teams and under pressure, constantly adding value to customer and within organization.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
• 8 years of experience as SAP Basis consultant / System Admin or in a similar role.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Operations Manager, ERP, Cloud, Compliance, Night, Operations, Technology, Legal

Important information:

• This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week.
• Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll build

As a Product & Engineering Senior Solution Architect in SAP S/4HANA Product Experience - Cloud ERP Product Success, you will drive cloud product adoption and bridge customer needs with sales and product teams. The role centers on managing S/4HANA Public Cloud product experience, aligning business requirements to product capabilities, and supporting rollout of new features.

Your responsibilities:

• Collaborate with customers, Field Sales, Partners, and Product teams across SAP to track engagements and prioritize requests during S/4HANA Cloud implementations in the Americas.
• Support regional teams in implementation projects and manage customer expectations beyond current roadmaps.
• Gather and categorize customer demand for a unified Cloud ERP Product Success approach.
• Feed customer insights into SAP’s Product roadmap and advocate for solution readiness and innovation.
• Test planned and future S/4HANA Cloud functionality and contribute to cross-product deliverables.

Your impact:

• Translating client and market needs into functional specifications.
• Working closely with internal organizations and stakeholders.
• Managing projects under tight deadlines and collaborating with Product Experience units, especially for key accounts and Product Management.

What you bring

• Bachelor’s in Computer Science or Business; MBA/Master’s preferred.
• Customer-facing experience (consulting, solution architecture, support, presales).
• Product definition or collaboration with Product/Development/Solution Management.
• Strong knowledge of SAP S/4HANA Cloud/Public/Private, On-Premise, SAP ERP, and SAP BTP.
• 7+ years professional software development background and relevant SAP environment experience, including SAP extensibility and integrations.
• Subject matter expertise (Finance, Manufacturing, or Analytics) and strong communication skills.
• Preferred Skills:
  • Deep understanding of Cloud/SaaS, ERP processes, and Cloud principles.
  • Expertise in Analytics and iRPA is a plus.
  • Familiarity with Activate Methodology is beneficial.
  • Candidates should align with our vision for digital transformation, possessing analysis, presentation, communication, and networking skills

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Solution Architect, Cloud, Supply Chain Manager, Architecture, Senior Product Manager, Technology, Operations, Engineering

Important information:

This is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week.Candidates must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support).

What you'll build

Your responsibilities

• Collaborate with customers, Sales, Services, Partners, and Product/Development teams to align needs, priorities, and solution strategy.
• Track customer engagements, assess and prioritize requests, and support implementations of SAP Digital Manufacturing Dispatching & Execution and SAP IBP in the Americas.
• Drive adoption of SAP’s cloud manufacturing solutions by enabling configurable, deployable, and monitorable automation across sites.
• Identify, test, and deliver innovations in line with product vision, providing feedback to shape SAP’s product roadmap.
• Represent product interests to customers and sales teams, ensuring solution readiness and successful rollout of new capabilities.
• Manage and analyze regional demand, coordinating with internal groups (Development, Customer First, Preferred Success, Field teams) for a unified customer experience.

Your impact

• Empower customers to produce consistently high-quality products, ensure compliance and traceability, and support sustainable operations.
• Deliver actionable insights from customer demand directly into Product Management/Development, including co-innovation initiatives.
• Apply project management skills to align stakeholders, ensure readiness, and meet delivery timelines.

What you bring

• Bachelor’s degree in Computer Science, Business, or Engineering (or equivalent); hybrid business/technical profile preferred
• 10+ years experience delivering and defining software products in customer-facing roles (product management, solution architecture, support/presales), partnering closely with Product Management and Engineering
• Professional software development background and familiarity with SAP environments
• Domain expertise in manufacturing, supply chain, planning, and/or logistics; strong analytical skills
• Excellent communicator who translates complex tech into business value; strong negotiation skills; fluent written and spoken English
• Comfortable collaborating with stakeholders across regions and time zones
• Preferred Skills
  
  • Cloud/SaaS architecture, ERP business processes, SAP BTP; Activate methodology
  • Subject Matter Expert depth in Logistics, Manufacturing, or Analytics
  • Track record driving digital transformation; strong presentation and stakeholder networking skills

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Job Segment:Supply Chain, Logistics, Solution Architect, Supply Chain Manager, Cloud, Operations, Technology

Key Responsibilities:

1. Compliance Management:
• Assist in driving and managing compliance topics that align with ECS or customer-specific requirements.
• Help maintain up-to-date knowledge of changing regulations and ensure our cloud operations adapt to meet new compliance standards.
• Support the coordination and execution of compliance audits and assessments.
2. Security Governance:
• Contribute to the improvement and maintenance of the Security Governance Model to ensure it aligns with our cloud operations and business objectives.
• Assist in the development and implementation of security policies, procedures, and guidelines.
• Collaborate with cross-functional teams to support the adoption of security best practices across the organization.
3. Custom Compliance Reporting:
• Help create custom-specific compliance reports tailored to customer needs and internal stakeholders.
• Assist in the automation and streamlining of reporting processes to enhance efficiency and accuracy.
• Contribute to the communication of complex compliance and security topics effectively to both technical and non-technical audiences.
4. Cloud Security Operations:
• Participate in regular security operations within our cloud environment.
• Contribute to the implementation and maintenance of security checks.

What you bring

• Experience on the technical landscape of SAP on top of Hyperscalers
• Experience on technical maintenance of SAP systems
• Knowledge of Security & Compliance frameworks (e.g., ISO 27001, SOC 2, GDPR, HIPAA)
• Experience in communication with customers and managing expectations
• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English
• Project management certification (scrum master) is a plus
• Relevant certifications, such as CompTIA Security+, CCNA Cyber Ops, or similar, are desirable.
• Bachelor's degree in Information Security, Computer Science, or a related field or equivalent training and job experience

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What you’ll do?

As a Solution Advisor (SA) you work as an Application Development, Automation/AI and Integration

In theDiscovery phaseyou will support mainly clients exploring potential BTP solutions and help sales teams build pipeline performing key activities such as:

• Contributing to Account or Territory Pipeline Planning
• Supporting One-to-Few Events & One-to-Many events by delivering customer-facing presentations, digital assets and demos/hackathons about SAP’s Build or Integration Suite and AI Foundation portfolio.
• Performing Account-Specific Discovery using customer interviews, workshops, and vigorous dry-runs
• Contributing to successful Opportunity Qualification

During theSelect phaseyou will support clients building their clean core strategy vision using key activities such as:

• Defining and driving long-term roadmapsfor full business transformation, including value definition and delivery.
• Ensuring the selected Build & AI solutions address customer pain points and support their strategic vision .
• Facilitating a smooth transitionto the implementation and adoption phases.

• Post-Sales Transition: Facilitating knowledge transfer between sales and implementation/onboarding teams, ensuring continuity and alignment with customer goals. This includes internal meetings to share key information like sales assets, customer objectives, and contact details.
• Solution Clarification Demos and Presentations

During theExtend phaseyou will focus on prioritizing innovation and growth within existing customer accounts. You will handle key activities such as:

• Upsell/Cross-sell Identification:you act as a consultant to the sales team, drawing on your knowledge of the account to pinpoint upsell/cross-sell opportunities.
• Solution Expertise:

What you’ll bring?

Required:

• Minimum level of required education: Bachelor’s Degree Computer/IT Engineering or equivalent
• Proven experience as a Solution Advisor/presales, Consultant, or similar role in the SAP ecosystem.
• 2+ years of App Development, Low Code/ No Code development tools, RPA, Integration and AI solutions selling experience in competitor’s space
• Proven track record of presenting/ story telling and demonstrating cloud software solutions
• Excellent analytical, problem-solving, and technical skills.
• Bi-lingual (English and Dutch or French)

Preferred:

• Experience with SAP Build Apps, SAP Build Process Automation, SAP Build Workzone, SAP AI services/ AI core and SAP AI Launchpad and/or SAP Integration Suite
• Familiar with CI/CD, Security & Automation/ Container&Cloud (Cloudfoundry, Docker/Kubernetes...)
• Familiar with AI/ML Frameworks (Tensorflow, PyTorch and related ML Libraries)
• Familiar with RPA technologies such as UiPath
• Proficient in cloud platforms (AWS, Azure, Google Cloud)
• Passion and energy in all customer interactions
• Ability to drive opportunities in collaboration with Account Executive, Sales Specialists, Customer Success Managers and Partner Business Managers

Meet your team:

• You will be part of the Customer Advisory team consisting of Solution, Value and Architecture Advisors
• You will be working for SAP Belux office, part of SAP Benelux Market Unit

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Deal Support:

• Compose and deliver superior sales solution presentations covering SAP S4 HANA and partner software solutions to prospective customer audiences. The presentations must articulate the value message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.
• Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation.
• In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
• Demonstrate deep knowledge of SAP solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories.
• Support RFx completion in support of customer proposals.
• Ability to effectively present to customers “remotely” using virtual technologies (SAP Virtual Studio and Adobe Connect).
• Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.
• Able to lead as a Solution Captain when deals require complex solutions and require multiple presales participates to support a successful customer presentation or demo.
• Effectively leverage support teams who are there to support presales success. (Global / Regional Solution Specialists, (Center of Excellence) CoE, IVE, Solution HuBs, Deal Advisors, Solution Experience, Product Management).

Demand Generation:

• Support one-to-many sales and marketing events both on-site and remotely.
• Lead & support Design Thinking workshops to promote new and innovative solutions for customers and prospects.
• Collaborate with the sales team to identify whitespace opportunities at accounts.

Sales Readiness:

• Develop close relationships with sales teams in order to promote effective sales methodologies
• Participate in demo system design and planning and assist in configuration if needed.
• Participate in new product release input and testing and training of peers.
• Serve as a champion for or participate as a leader in Solution Hubs and provide knowledge transfer to colleagues as needed.

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Job Segment:ERP, Cloud, Testing, Event Marketing, Pre-Sales, Technology, Marketing, Sales

Solution Advisor Senior Specialist,Governance Risk and Controls (GRC)

What you'll do:

As the Solution Advisor (SA), you will be the go-to person for any solution or product questions within the sales team. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.

· Provide deep solution-specific expertise to support new sales and adoption for key customers

· Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions

· Evaluate account qualification criteria to determine further investment in pursuing opportunities

· Establish yourself as a thought leader within the account team and fine-tune account strategy

· Collaborate with the team in creating overall themes and competitive differentiation

· Conduct vigorous dry runs on strategic deals and customer engagements

· Transition engagement to implementation partner/ Services teams effectively

· Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal

· Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What you bring:

· Professional experience with large software/IT organizations, preferably in a solution-specific segment

· Working knowledge of Finance, Controlling, Sales & Distribution or Order to Cash from past experience

· SAP product experience and/or 3-5 years of relevant solutions/Lines of Business experience

· Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment

· Viewed as a solutions/Lines of Business/Industry expert across SAP with a track record of success

· Focus on creating compelling storylines and themes for customer interactions

· Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions

· Passion and energy in all customer interactions

· Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement

· Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value

Job Segment:Cloud, Compliance, Pre-Sales, Risk Management, ERP, Technology, Legal, Sales, Finance