SAP Cloud Basis Operations 

Mexico, Nuevo León 

139469675

About the role:

Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels L1-L3.

What you will do:

• Work will include weekends or public holidays as required by the project (no night shift)
• Deliver 2nd level support consulting services by operating SAP technology-based system landscapes to achieve ambitious SLA requirements
• Ensure high availability of customer service by supporting service restoration in critical situation
• Support delivery teams to perform and drive root cause analysis to completion
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Mentor and Guide junior members of the team

What you bring:

• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• SAP BASIS – Strong Knowledge and Hands-on experience of Technical Planning, Installations, Upgrades, Maintenance etc.
• Technically fluent in Databases (HANA/DB2/SQL Server/MaxDB/Sybase) administration, Operating Systems (Unix/Windows/Linux), hardware and hyperscalers technologies
• Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services
• Understanding of SAP HECs operations infrastructure, processes, and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
• Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.
• 4-6 years of experience as SAP Basis consultant / System Admin or in a similar role.
• Proficiency in english.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.

Please upload your resume in English.

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