דרושים Facilities Associate Global Real Estate & English German ב-Sap ב-Brazil, Itaituba

EXPECTATIONS AND TASKS

In this role you will manage the end-to-end process of external workers within SAP. You will respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors and SAP colleagues.

You will also act as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.

This role requires the handling of confidential data and using HR systems and tools.

• Respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors, and SAP colleagues.
• Effectively communicating and resolving manager, third party vendor, and external worker escalations forwarded.
• Closely cooperating with other organizations (e.g. legal, Compliance, IT) to resolve issues that require third level support.
• Acting as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.
• Executing and enhancing higher complexity processes supported by the EWFC organization.
• Partnering with other stakeholders – Procurement Operations, GPO, Accounts payable in order to improve the process to make as simple as possible for our customers.
• Auditing and updating the Knowledge Base and other resources used by the team as well as supporting knowledge transfer to EWFC Associates.
• Designing and auditing inquiry and data handling processes.
• Supporting reporting requirements.
• Supporting projects as assigned.
• Focuses on cooperation and consultation with other functional HR Consultant roles as well as with HR Business Partners (HRBPs).
• Additional responsibilities are required such as supporting global/multi-country projects.

ROLE REQUIREMENTS

• Results driven and detail-oriented customer service skills
• Fluent English and German
• Ability to multi-task in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient in Project management
• Focus on Continuous improvement and innovation
• Advanced knowledge of HR – related systems and tools
• Aptitude for collaboration in a cross functional environment
• Strong analytical skills with the ability to report, analyse and interpret data & initiate corrective action
• Good knowledge of the external workforce/services procurement processes
• Ability to manage escalations and strong focus on execution
• Need to be always up to date with changes in the organization
• Supports the implementation of change initiatives
• Ability to identify the core of complex issues by analysing available information
• Knowledge of operational excellence basics

DESIRABLE ADDITIONAL SKILLS & EXPERIENCE

• Experience with enterprise software such as SAP Fieldglass, Ariba or other business applications such as CRM, ERP, or financial systems
• Experience of HR, Procurement or Finance processes within a large enterprise

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

The Traveler Interaction Center is our knowledge centre for Travel & Expense related topics, and it provides support to

What you'll do:

• Handling Travel & Expense inquiries from SAP employees
• Proactively interact with travelers to solve possible issues related to T&E travel planning and reimbursement
• Act as single point of contact regarding T&E topics for T&E Audit team and internal customers – SAP employees
• Drive change and improve the process.
• Monitor internal quality and ensure the completeness of T&E reporting
• Cooperate with GFS T&E Audit team to follow the standard in T&E procedures
• Educate SAP travelers about T&E tools, policies and procedures (organize and hold T&E info sessions)

What you bring:

• Advanced English (minimum upper-intermediate);
• Customer support experience is an advantage
• Understanding of a shared service center concept
• Knowledge of MS Office
• Knowledge of SAP FI module an advantage
• Knowledge and experience in the Travel and Expense process an advantage
• Finance/Business Administration/Accounting degree is preferre

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

A DIGITAL CUSTOMER SUCCESS PARTNER WILL:

• Experience managing high volume Sales and Customer Success engagements with clients
• Proven ability to work with virtual/social tools to engage with customers
• Ability to uncover how a customer defines success and the ability to align that vision with Concur’s delivery of value to create long term mutual partnerships
• Proven track record of exceeding retention and revenue targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
• Strong business acumen and ability to drive a value based conversation
• Anticipate, identify and meet your customers’ needs
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions
• Thrive in a fast paced and evolving environment

Position Requirements:

• Experience in an Account Management and Sales role

• Enterprise Software & SaaS industry experience preferred
• A strong team player, can work collaboratively across multiple teams
• Strong written and verbal communication skills, including negotiating skills
• Passionate with a can-do attitude
• Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What you'll build

Key Responsibilities and Deliverables:

• Assist sales leadership in preparing Quarterly Business Reviews, Territory & Business Plans, and strategic presentations.
• Support Account Executives in the sales cycle, including discovery call documentation, demo meeting notes, and quote approval processes.
• Execute business development campaigns, manage event outreach, and help drive attendance at regional SAP events.
• Conduct account research to prepare briefing documents for strategic MEA North customers.
• Create cross-functional collaboration templates and a playbook for regional QBR planning.
• Develop presentation decks and retrospective summaries for customer workshops and BTM tour events.

What you bring

• University education in computer science, software engineering or a similar technical field
• Strong decision-making, problem solving and execution skills
• Technical background with willingness to learn in fast paced environment
• Highly organised, able to handle pressure and deadlines whilst prioritising competing demands
• Ability to connect and easily relate to people of all levels and backgrounds
• An effective communicator, able to convey clear messages and guidance.
• A knowledge of SAP solutions and cloud-based enterprise applications is preferred
• Fluency in English

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Expected start date: September/October 2025

• Support Controlling & Accounting Activities: Assist in various controlling and accounting tasks including financial reporting, forecasting, budgeting, and financial closing processes to ensure optimal financial performance.
• Financial Performance Reporting: Create and support the preparation of financial performance reports for business units, driving ad-hoc analysis as needed to provide valuable insights.
• Master Data Management: Maintain a clean and accurate master data landscape to ensure the integrity and reliability of financial information.
• Project Participation: Contribute actively to project-related tasks during planning, rollout, and monitoring phases, including associated reporting requirements.
• Collaboration and Communication: Proactively interact and communicate with team members, managers, and other internal customers in an international environment to ensure effective collaboration and knowledge sharing.

What you bring:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Degree: Pursuing a Bachelor's or Master's degree in Business Administration, Economics, or a related field with above-average academic performance (1-2 years remaining). Preferably with a minor or specialization in Finance & Controlling.
• Technical Proficiency: Expertise in MS Office Suite, particularly Excel and PowerPoint; familiarity with Business Intelligence systems is beneficial.
• Language Skills: Excellent written and verbal communication skills in English; proficiency in German is advantageous.
• Attention to Detail: High personal level of quality awareness and commitment to accuracy.
• Analytical Skills: Strong analytical abilities, capable of interpreting complex data and deriving meaningful insights.
• Learning Agility: Eager to learn and develop new skills, with a growth mindset and proactive approach to continuous improvement.
• Adaptability: Ability to work independently and proactively, as well as collaboratively within a team, demonstrating versatility and willingness to take on new challenges.
• Relevant Experience: Initial work experience in the area of Finance & Controlling, such as previous internships or part-time jobs, would be advantageous.

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We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

What You Bring

2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.

A cooperative and productive approach to working relationships, internally and externally.

A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.

• Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.

• Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.

• Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.

• A cooperative and productive approach to working relationships, internally and externally.

• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.

• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.

• A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.

• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.

• Proficiency in English to engage with our global network.

We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.

During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.