SAP HR Service Consultant - External Workforce Center German Required 

Brazil, Pará, Itaituba 

351597726

EXPECTATIONS AND TASKS

In this role you will manage the end-to-end process of external workers within SAP. You will respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors and SAP colleagues.

You will also act as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.

This role requires the handling of confidential data and using HR systems and tools.

• Respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors, and SAP colleagues.
• Effectively communicating and resolving manager, third party vendor, and external worker escalations forwarded.
• Closely cooperating with other organizations (e.g. legal, Compliance, IT) to resolve issues that require third level support.
• Acting as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.
• Executing and enhancing higher complexity processes supported by the EWFC organization.
• Partnering with other stakeholders – Procurement Operations, GPO, Accounts payable in order to improve the process to make as simple as possible for our customers.
• Auditing and updating the Knowledge Base and other resources used by the team as well as supporting knowledge transfer to EWFC Associates.
• Designing and auditing inquiry and data handling processes.
• Supporting reporting requirements.
• Supporting projects as assigned.
• Focuses on cooperation and consultation with other functional HR Consultant roles as well as with HR Business Partners (HRBPs).
• Additional responsibilities are required such as supporting global/multi-country projects.

ROLE REQUIREMENTS

• Results driven and detail-oriented customer service skills
• Fluent English and German
• Ability to multi-task in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient in Project management
• Focus on Continuous improvement and innovation
• Advanced knowledge of HR – related systems and tools
• Aptitude for collaboration in a cross functional environment
• Strong analytical skills with the ability to report, analyse and interpret data & initiate corrective action
• Good knowledge of the external workforce/services procurement processes
• Ability to manage escalations and strong focus on execution
• Need to be always up to date with changes in the organization
• Supports the implementation of change initiatives
• Ability to identify the core of complex issues by analysing available information
• Knowledge of operational excellence basics

DESIRABLE ADDITIONAL SKILLS & EXPERIENCE

• Experience with enterprise software such as SAP Fieldglass, Ariba or other business applications such as CRM, ERP, or financial systems
• Experience of HR, Procurement or Finance processes within a large enterprise

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our

Please note that any violation of these guidelines may result in disqualification from the hiring process.