SAP HR Service Delivery Manager - External Workforce 

India, Karnataka, Bengaluru 

816307528

About the Role:

With a focus on service excellence you will mentor, coach, and coordinate of day-to-day activities of the team. You will always be looking for appropriate simplification, standardization, process optimization and continuous innovation; to achieve this you to work closely with a wide range of stakeholders outside of the People & Culture organisation.

Furthermore, you will be responsible for supporting the implementation of the SAP People Agenda, which covers also the Technical Roadmap and role modelling our Growth culture.

You will have the opportunity to be involved transformation projects connected to external workforce topics and support the change management essential for the success of these global transformation initiatives.

This role involves the handling of confidential data and using HR systems and tools.

Day to Day Tasks:

• Lead and Develop a High-Performing Team: Navigate a complex landscape of technical, process, and data challenges while adhering to stringent legal and internal standards.
• Ensure Operational Excellence: Plan and monitor resource needs to ensure stable operations, manage onboarding processes, and distribute workloads effectively to meet business objectives.
• Foster Team Growth: Regularly evaluate and discuss team members' performance, providing meaningful feedback to help them develop their full potential and talents.
• Strategic Visioning: Build and continuously evolve a holistic vision and strategy to achieve organizational and transformational goals
• Manage the overall scope of EWF processes, tools, and projects.
• Stakeholder Relationships: Build and maintain a strong professional network and partnerships with all stakeholders to ensure collaboration and alignment.

• Positive Brand Building: Enhance the reputation and brand of our P&C External Workforce center both internally and externally.

Previous experience of working with the external workforce is not essential, you just need to have:

• Strong business and people leadership skills to guide change.
• Relevant working experience in people management in an international environment.
• Curious in your mindset and enjoy problem solving
• Able to multi-task, Manage workloads and set priorities
• Comfortable in a fast-paced environment
• Interested in learning new technology
• Adaptable and able to embrace change
• Experience working within a customer-oriented environment
• Well balanced mix of innovative and operational execution capabilities with a proven track record in both areas.
• Passionate for People Development, Service Excellence, Compliance and data-driven decision making
• Strategic and conceptual thinking, result-oriented, analytical and critical-thinking skills
• Innovative mindset, function agnostic end-to-end thinking, can-do attitude
• Strong communication skills, relationship building, positive influencer
• Fluent in written and spokenEnglish language

​

We win with inclusion

Successful candidates might be required to undergo a background verification with an external vendor.