דרושים Director Culture & Engagement Strategy ב-Samsung ב-ארהב

Role and Responsibilities

• Competitive landscape monitoring – establish comprehensive GTM competitive intelligence framework tracking market positioning, pricing strategies and launch activities across mobile ecosystem competitors and develop GTM architecture to help align product launches and guiding attach strategy
• Strategic insights generation – synthesize insights across categories and market data into actionable strategic recommendation to inform GTM strategy and make recommendations to executive leadership and cross-functional teams
• Channel performance optimization – analyse performance across Samsung’s complete channel ecosystem (Samsung.com, carriers, strategic accounts) to drive revenue and market share growth
• Customer journey analytics – Map and optimize customer acquisition funnels, conversion rates, and retention metrics across channels
• ROI measurement – establish comprehensive measurement framework linking go-to-market initiatives to business outcomes
• Stakeholder management – Collaborate with product management, marketing, sales, and retail to ensure data-driven strategic alignment and support unified go-to-market execution
• Analyse, understand, and articulate the GTM strategy, plan and timelines across functions and determine the strength of the total GTM plan across teams relative to previous years and target
• Launch performance analysis – evaluate post-launch performance metrics to inform and optimize future go-to-market strategies and execution
• Ensure all GTM deliverables are aligned with business priorities and objectives

Minimum Qualifications

• Bachelor's Degree in business management, marketing or related field with 6+ years of directly related experience is required
• Project management experience
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in an NT LAN/WAN network environment
• Experience with project management visualization
• Experience using Jira and Confluence to manage projects
• Experience storytelling with data in PowerPoint
• Self-starter with excellent time management skills, ability to multitask and detailed oriented
• Excellent verbal and written communication skills
• Product or category management experience

Preferred Qualifications:

• Extensive experience in business strategy, analytics, OKR development and launch planning is strongly preferred
• Prior experience in a technology environment preferred.
• Experience working with multinational companies.
• MBA or advanced degree in relevant field
• Go-to-market experience: direct experience in channel strategy, pricing optimization, or competitive positioning
• Experience managing 100+ person matrixed teams
• Experience with Agile SAFE methodology a plus

Position Overview

The head of Mobile Enhancements (ME) will be responsible for the performance, category management, development, and execution of the ME product management portfolio. The Mobile ME Management strategy will focus on hardware platform product requirements, device launch, software updates, Voice of the Customer, building strategies, and providing technical/sales enablement for all consumer and enterprise channels, through direct and indirect channels. Responsibility will also include require coordination with the Marketing, Retail, Account teams, and Account category leads for all product planning, launches, and GTMexecution.

Responsibilities

• Responsible for the Samsung ME PM organization’s overall business success in the U.S. region will include a strong product roadmap, and pipeline to support ambitious growth objectives.
• Lead the development of the Services enablement plan for Mobile that drives mobile growth strategies of upgrades, new customer acquisition, product attachment across all Mobile categories, and customer loyalty/retention through enhancement of end-user customer experience.
• Development and ownership for Samsung ME Product Management strategy for the US market with respect to wrist wearables, true wireless and accessories for all segments and channels
• Drive alignment between SEA & Samsung HQ in Korea on product, service, experience, and partnership roadmap planning
• Collaborate cross-functionally with other teams to identify capabilities gaps, drive process improvement, and share of industry and global best practices
• Work with internal CE (Consumer Electronics), CS (Care) and Mobile divisions to identify and create a seamless experience across all Samsung products and services with strategic customers that involve product integration.
• Execute marketing programs, program management, and post-program evaluation. Understand and analyze data to evaluate aggregate and individual marketing programs - such as ROI, sales lift, etc.
• Utilize multiple POS and Syndicated data sources to develop a deep understanding of the retail and online sales environment leveraging multiple shopper data sources to gain strong understanding of the Mobile New Computing shopper
• Coordination of the US strategy, messaging, product portfolio and support with HQ and other subsidiaries
• Support and drive strategic planning activities in collaboration with HQ and service partners
• Define product and service requirements and partnership priorities with R&D teams in Korea and in North America
• Development and management of programs that drive Mobile Channel Sales sell in and sell out
• Partner with Retail team to develop Mobile New Computing category growth plan incorporating strategies for levers such as space, assortment, pricing, training, merchandising, and promotions
• Development and management of device competitive comparisons for utilization across the sales and services organizations
• Actively participate in joint carrier and retailer account calls with account team category leads and account leadership
• Management of Carrier and National Retail dedicated channel product marketing resources to align with overall customer account team objectives
• Alignment of B2B and B2C product management and device launch objectives
• Ownership and management of flawless device launch execution for all smartphone, tablet, and wearables products
• Develop and guide Samsung thought leadership in the ME device product marketing arena
• Serve as the primary Voice of the Customer relative to ME product marketing requirements and strategy to local leadership and HQ
• Work with sales teams to understand customer strategies, new technology, and service rollouts and identify/execute on partnership opportunities with strategic customers that involve product integration
• Develop a holistic view on entire Product services in all channels and across the entire service portfolio to further expand the Mobile Paid Services attachment rate and drive revenue.
• Define product solutions with a comprehensive understanding of all channel expectations and requirements, product development process, required resources as well as strong business and financial acumen.
• Provide strategic direction on product design in a manner consistent with product visions and business objectives.

Minimum Qualifications

• The ideal candidate will have 16+ years tenure building a winning U.S. strategy and operations in consumer technology with an understanding of B2B2C sales channel, business planning, and marketing from a related-Mobility business in devices, service provision, consumer electronics, Internet, or other related technologies
• Prior experience developing and managing mobile product and support strategies required
• Prior experience managing product launches and product marketing required
• Prior experience in a telecommunications environment required
• Prior experience managing and developing product marketing staff required.
• Prior experience leading a sales, services, or product team required
• Ability to identify service and support risks and associated solutions within wireless product technologies
• Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment
• Must have demonstrated project and program management skills

Preferred Qualifications

• Bachelor’s degree and 14+ years of relevant experience

Role and Responsibilities

• Media Operations Management:
  • Oversee the end-to-end media operations process, ensuring seamless execution of media plans and tactics.
  • Collaborate with media planners, buyers, and agency partners to optimize media spend and deliverables.
  • Monitor media performance metrics and provide actionable insights to improve campaign effectiveness.
• Financial Governance:
  • Manage the $700M+ Media budget, ensuring accurate forecasting, tracking, and reporting of expenditures.
  • Conduct regular audits of media invoices, ATBs (Actual-to-Budget), and financial documents to identify discrepancies and ensure compliance with budgetary guidelines.
  • Implement and enforce best practices for billing, budget oversight, and financial governance to minimize variances and improve accuracy.
• Process Improvement:
  • Develop and maintain standardized processes for media operations, including billing, reporting, and reconciliation.
  • Identify inefficiencies in current workflows and propose solutions to streamline operations and enhance productivity.
  • Lead initiatives to fast-track onboarding and upskilling of the Media team to address capacity constraints.
• Stakeholder Collaboration:
  • Serve as the primary point of contact for finance teams regarding media-related financial inquiries and discrepancies.
  • Work closely with agency partners to ensure alignment on billing methodologies, deliverables, and financial expectations.
  • Communicate effectively with internal stakeholders to provide updates on media operations, financial performance, and improvement initiatives.
• Discrepancy Resolution:
  • Investigate and resolve discrepancies in media billing and ATBs, providing clear explanations and actionable recommendations.
  • Implement early warning systems (e.g., Red Amber Alerts) to flag significant variances and enable timely corrective actions.
• Build and Develop Best Practices for Ways of Working
  • Develop training manuals, onboarding initiatives, as well as manage training initiatives for staff development and growth
  • Foster a collaborative and high-performing team culture focused on operational excellence and continuous improvement

Minimum Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. Advanced degree or certifications in finance or media management are a plus.
• Experience:
• Minimum 7+ years of experience in media operations, planning, or buying, with a proven track record of managing large-scale media budgets.
• Strong financial acumen with experience in budget management, forecasting, and financial analysis.
• Demonstrated ability to manage complex operations, resolve discrepancies, and implement process improvements.
• Skills:
• Proficiency in media planning tools (e.g., Strata, Mediaocean) and financial software (e.g., Excel, SAP).
• Excellent analytical skills with the ability to interpret data and provide actionable insights.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Detail-oriented with a focus on accuracy and compliance in financial governance.
• Knowledge:
• In-depth understanding of media channels (linear TV, digital, OOH) and industry-standard methodologies for billing and ATB allocations.
• Familiarity with agency partnerships and best practices for media governance.

Preferred Qualifications:

• Experience in a fast-paced, high-volume media environment with limited staff capacity.
• Knowledge of digital media trends and their impact on budgeting and billing methodologies.
• Leadership experience in managing and developing high-performing teams.

Role and Responsibilities

• Analyze market trends, consumer behavior, and competitive activities to identify growth opportunities and inform go-to-market category strategy and product development
• Conduct sales analysis to evaluate product and sales channel performance, identifying areas for improvement and innovation
• Collaborate with strategy, sales, category & product management to prepare comprehensive reports and presentations that communicate insights and recommendations to senior leadership
• Monitor industry developments and emerging technologies to assess their potential impact on product strategy and category management
• Lead ad-hoc projects and initiatives as needed to address strategic challenges and opportunities

Skills and Qualifications

• Bachelor’s degree in Business Administration, Economics, Statistics, or a related field; MBA or advanced degree preferred
• 6+ years of experience in analytics or related fields, with a preferred focus in product management or category management.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and ability to visualize results and recommendations in PowerPoint.
• Experience with market research methodologies, consumer insights analysis, and sales performance evaluation
• Strong communication and presentation abilities, capable of influencing stakeholders at all organizational levels
• Strategic mindset with the ability to think critically and develop innovative solutions to business challenges
• Proven track record of driving results through data-driven decision-making

Preferred Qualifications

• Experience in the consumer electronics, CPG or retail industry
• Knowledge of advanced analytics techniques such as predictive modeling and machine learning a plus

• Prior experience with 3rd party data sources such as NPD, IDC, Nielsen, Strategy Analytics or Canalys

Role and Responsibilities

• Analyze and evaluate marketing programs and develop & recommend improvements by team based on product growth plan, profit and ROI/KPI analysis, historical performance data, and company strategic initiatives
• Work with cross-functional teams to plan marketing and promotion spend allocation to validate ROI and alignment with company and strategic goals
• Institute improvements for MDF management across the organization, including data housing, communication, and variance management
• Communicates process changes for MDF management, guidance from leadership and Suwon Office with SEA overall MDF % and communicates MDF budget amount to each team
• Lead the target plan meetings with MDF stakeholders to ensure the programs are align to company’s goals
• Consolidate bottoms-up MDF forecasts for both monthly target planning and annual management planning by account by category
• Create and allocate overall SEA MX MDF budget, provides team and category budget recommendations to review final forecast with MDF management and product management
• Analyze historical marketing programs performance to identify areas of improvement and innovation
• Prepare and deliver regular data-driven insights of marketing programs to the internal stakeholders
• Manage and publish daily, bi-weekly, and monthly MDF reporting, budget status, forecast accuracy, financial metrics by category, and channel spend analysis
• Analyze strategic initiative programs based on profit and ROI analysis and provide recommendations to leadership

Skills and Qualifications

• Bachelor’s degree in Marketing, Finance, Business, Accounting, or related field and 6+ of progressive experience
• Very strong business analytical skills, financial acumen, budget management know-how required
• A proven self-starter and a highly motivated individual with a strong ability to aggregate and consolidate from disparate data sources not readily available or stored
• Experience with managing and tracking budget
• Experience with developing financial and operational analysis and presenting information to management
• Strong financial and general accounting knowledge
• Strong PowerPoint skills, familiarity with SAP or other ERP systems

Preferred Qualifications

• Bilingual (English, Korean)
• Strong Excel skills
• Background in marketing finance or marketing with FP&A experience

Role and Responsibilities

• Strategic Vision Development & Alignment (with support from the VP and Team Leadership): Lead, develop and execute company’s long term strategic plans. Also, conduct comprehensive analysis to ensure strategic plans are aligned with market demands and company’s objectives.
• Market and Industry Analysis : Monitor and analyze industry trends, competitive landscape, and market shifts to identify strategic opportunities and threats. Also, provide insights into new business model innovation that can give Samsung competitive edge.
• Strategic Planning: Oversee the development of strategic plans, including short-term objectives and long-term goals, ensuring they support the overall corporate vision.
• Merger & Acquisition Due Diligence: Identify, evaluate, and recommend potential M&A opportunities that align with strategic goals. Manage due diligence and integration planning for acquisitions.
• Strategic Opportunity/Project Initiative Development : identify, evaluate, and develop new market opportunities and business models to drive growth; spearhead creation of strategic business cases; Oversee development of strategic projects from inception to execution, facilitating cross-divisional collaborations and ensuring they meet strategic goals
• Change Management: Lead change management efforts to ensure smooth transitions when new strategies are implemented, addressing cultural and operational shifts.
• Performance Monitoring: Implement metrics and KPIs to monitor strategy execution. Regularly review performance against strategic objectives and adjust plans as necessary.
• Cross-functional Leadership: Collaborate with department heads (e.g., Finance, HR, Operations) to ensure strategic initiatives are integrated across the organization.
• Stakeholder Engagement: Communicate strategic direction to the board of directors, executive team, and other key stakeholders. Facilitate buy-in and alignment on strategic priorities.
• Innovation Management: Promote a culture of innovation by fostering environments where new ideas can be tested and scaled. Ensure the company stays at the forefront of industry trends.
• Risk Management: Identify strategic risks and develop mitigation plans. Ensure that strategic decisions consider potential risks and their impacts.
• Strategic Partnership Development & CEO Networking Support : Build and nurture a network of external experts and C-level executives to bring innovative ideas and businessopportunity/partnershipsto Samsung. Identify, develop and manage Chief Executive level network in support of Samsung’s North America CEO in the U.S. market.
• Thought Leadership : Serve as a thought leader within the company, advocating for strategic thinking and innovation; present strategic insights and recommendations to executive leadership and externalcustomers/partners;develop overarching strategy and business analysis and presentations for the top management meetings.
• Strategic Meeting & Presentation Support: work with the leadership to prepare top management and cross-divisional level meetings and workshops including preparation of the agenda, presentation preparation, including all necessary back up analysis.
• Customer Experience: Continuously look for ways to enhance the Samsung’s customer experience through strategic decisions, whether through product enhancements, service offerings, or retail strategy.
• Customer/Installed base strategy: Continuously look for ways to enhance the customer experience through strategic decisions, whether through product enhancements, service offerings, or retail strategy, across LOB and services.

Skills and Qualifications

Qualifications

• Bachelor's Degree with 15+ years of directly related experience is required. Including, but not limited to strategic planning, business management, corporate leadership, and financial decision-making.
• MBA preferred
• Must have a strong working knowledge of management strategies, financial accounting, marketing, supply chain, and operations
• Experience communicating cross-functionally, domestically, globally and up & down an organization
• Ability to synthesize large amounts of information quickly
• Experience collaborating with senior executives across a large organization
• Experience leading innovation initiatives that create real world impact, including expertise in design thinking, consumer insights, experimentation, and user experience in a corporate and environment
• Outstanding written and verbal communication skills. Sophistication in communications, interpersonal relations and diplomacy.
• Excellent analytical, problem resolution and decision-making skills
• strategic planning and execution skills

Cultural fit and behavioral Competencies

• Thought leader who can drive action, embody and encourages intelligent creativity
• Enjoys working closely with multiple partners and complex stakeholders
• Idea generator: Consistently curious about the world and must be able to draw on your experience and also tools and techniques to solve innovation challenges
• Fast-thinking, nimble, adaptable and thrive in a fast-moving environment. Always to new ideas with the ability to recognize the business value of ideas
• Possess the demeanor, business maturity, intellect and integrity required to establish immediate credibility with key stakeholders within the company and motivate your team in a way which lets them play to their strengths
• Possess strong verbal and written communication skills and be masters in the art of persuasion to strategically get your point across
• Entrepreneurial spirit and a restless heart
• Head and heart in balance. Deeply human in understanding people problems and commercially sharp with advice
• Our people are smart and ambitious and also humble. Strong opinions lightly held is how we sum it up.
  Lifelong learners are a great fit for our organization

Leadership CORE Competencies

• EXCELLENCE
  Drives action with humility, EQ, and an unwavering passion for performance and results
• CHANGE
  Embodies and encourages intelligent creativity
• CO PROSPERITY
  Navigates highly matrixed and complex organizations successfully as part of a team
• PEOPLE
  Builds and develops best-in-class teams built on trust, accountability and mutual respect for each other and the organization
• INTEGRITY
  Inspires trust, confidence, and consensus across the organization by fostering relationships

Responsibilities

Reports to the Executive Director, Retail Channel Operations, based in our Englewood Cliffs, N.J. Headquarters.

Position Objective

• Partner with DA business stakeholders across sales, marketing, and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming.

• Support all product launches and promotional activities, including ONE Launch, and key drive times

• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment

• Lead Samsung placement planning to optim­­­­ize sales for each LOB product category across retail locations

• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights

• Digital content implementation (on device + digital in-store signage)

• Outline the channel training strategy, work with cross-functional partners to develop a training plan, and field team (MSMs) to execute HE retail training initiatives

• Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management

• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements

• Evangelizing the Samsung LOB vision and mission

• Lead a visible and high-performing DA Channel Operations team

Skills and Qualifications

• Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories

• Experience in customer experience design, development and visibility, and knowledge of retail tech

• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives

• Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles

• Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company mission

• Ability to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timeline

• Approximately 25% travel is expected

Desired Characteristics:

• Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needs

• A passionate customer advocate

• Demonstrated experience in executive presentations, ,storytelling and sound bites

• Self-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platforms

• Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers

• Challenges the status quo, never settles, and drives, innovates to find a better way

• Humble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your team

The salary range for this role is expected to be between $197,500 and $244,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.