דרושים Lead Solution Engineer - Financial Services ב-Salesforce ב-Singapore, Singapore

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Responsibilities:

• Work hand in hand with Senior Executives from the ASEAN ESMB business to ideate and evaluate Go-to-Market changes

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.

• Drive forecast management excellence to ensure sustained, predictable growth across all teams, coordinate weekly forecast calls to track status of sales pursuits.

• Drive a regular operational model and cadence for the regional leadership team including regular business reviews

• Build executive presentations, crafting key recommendations for senior executives in strategic decision making and investment

• Manage a portfolio of projects to identify business growth opportunities and/or improve operational efficiency

• Analyse the health and momentum of the business by tracking and interpreting performance metrics

• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

• Work cross‐functionally with extended teams on transformational projects

• Manage ad hoc requests from top management

Desired Experience/ Skills:

• Strong experience in sales strategy, business analytics, consulting or finance in South East Asia

• Experience in a fast-paced growth global SaaS/PaaS company

• Problem-solving: Ability to structure complex problems, diagnose issues, originate new solutions and make recommendations

• Excellent communication skills: Ability to translate analysis into easily digestible messages and make succinct executive presentations (verbal/ written) for senior leaders

• Flexibility and sense of urgency: Ability to adjust on the fly to new demands and resilience in an environment of ambiguity

• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and drive to work in a rapidly changing growth environment

• Excellent analytical skills: Demonstrated ability to conduct data-driven analysis and draw insights.

• Experience using business intelligence and data visualisation tools such as Tableau or Einstein Analytics is favourable

• High proficiency in Excel, Google Sheets, PowerPoint and Google Slides; basic understanding of multidimensional databases and prior experience with SQL, Business Objects, Tableau, or Tableau CRM (Einstein Analytics) are a plus

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Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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you will:

• Lead Transformation Efforts:Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.

• Inspire and Develop a High-Performing Team:Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.

• Collaborate for Success:Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.

• Shape Solutions:Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.

• Foster Growth and Innovation:Develop innovative go-to-market strategies, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.

• Champion Salesforce Values:

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Salesforce’s transformational value proposition.

• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.

• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.

• Collaborate with Sales to create and execute growth plans that align with Salesforce’s strategic vision.

• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.

• Develop and scale organizational programs to enhance team productivity, expertise, and collaboration.

• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.

• Support customer engagements by facilitating discussions at both the CIO level and deep technical conversations with Heads of Architecture.

• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.

Leadership and Strategy:

• Prior experience as a Solution Engineering Manager ( 2 or more years of experience in managing teams) is required.

• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.

Industry-Focused Solution Leadership:

• Develop and lead a team of solution engineers specialising in public sector, manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.

Strategic Industry Domain Knowledge:

• Partner with sales, product, and engineering teams to align Salesforce’s industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Customer-Centric Approach:

• Strong track record of engaging C-level executives and influencing their transformation agendas.

• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.

Technical Expertise:

• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly

• Proficiency in IT architecture, enterprise applications, and business process integration.

Transformation Mindset:

• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.

• A passion for technology, innovation, and driving continuous improvement.

Operational Excellence:

• Strong analytical and negotiation skills, particularly when engaging at the C-level.

• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.

Personal Attributes

• Exceptional communication and presentation skills in English & Tagalog is required to manage customers based in Philippines.

• A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.

• Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.

• Skilled at balancing strategic vision with attention to detail and operational execution

Your Impact:

• Present CRM solutions to a business or technical audience.

• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as represent their team's needs to the executive staff.

• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.

• Allocate resources across your region to maximize impact.

• Act as a sounding board for their team, being someone who SE’s feel comfortable bringing challenges to and working through a solution.

• Set a culture within your team that makes your SE’s excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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We're looking for a highly accomplished and senior-level Agentforce Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimisation.

As a Senior Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

Your Impact:

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimised, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyse, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviours to optimise performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelise engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment.

• Strong background in Computer Science or a related engineering discipline.

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks.

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery).

• Significant direct experience with the Salesforce platform, including advanced configuration, customisation, and complex development.

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives.

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects.

• Ability to travel 25-50% of the time, as needed to customer sites.

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing and deploying conversational AI solutions within highly regulated industries.

• Expert-level experience with Apex and/or Python coding languages in a professional setting.

• Prior experience in a customer-facing, hands-on technical lead or architect role.

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect).

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds).

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development.

• Experience contributing to open-source AI frameworks or libraries.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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• Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
• Drive the discovery process, helping to uncover your customers current pains and align to their business objectives
• Prepare and deliver high impact presentations and demonstrations that tell Slack’s differentiated story
• Partner with customers to design Slack based solutions that drive value and significant business impact
• Ensure that customers understand and are comfortable with how Slack protects organizations with its industry-leading security program
• Become an expert in industry-specific drivers and insights
• Serve as the authority on competitions products, their market positioning and strategy.
• Work with other Salesforce teams to position Slack as part of their multi-cloud sale strategies.
• Guide customers through the evaluation process of Slack ensuring that our solution meets key business objectives and technical requirements
• Contribute to the success of a newly formed specialist team and a rapidly growing and evolving SE organization
• Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap

• Recommended 1+ years of sales engineering or solution consulting experience in a SaaS organization
• Excellent written and verbal communication skills; a knack for delivering compelling presentations and product demonstrations.
• A consultative approach with solving your customers business challenges and have a track record of successfully overcoming technical and security objections. Problem solving is in your DNA!
• Familiarity with the enterprise SaaS ecosystem
• Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work
• Strong initiative and sense of independence and self-motivation, ability to prioritize tasks effectively
• Ability to travel to customers for meetings
• Fluent in Tagalog
• Business proficiency in English

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Our software development focuses on enabling service owners to operate their services safely at scale, whether through paved path integrations onto observability frameworks, optimizing existing systems, designing infrastructure or eliminating work through AI/ML. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale which are unique to Salesforce, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. Experience with AI/ML systems, autonomous agents, or observability for intelligent platforms is a strong plus.

Required Skills

• 5+ years of experience in Python, Go, or Java for automation, tooling, and integration.

• Hands-on experience designing, building and operating large scale distributed systems, identifying shortcomings and optimization opportunities

• Demonstrated experience in developing and deploying production-grade software applications or services.

• Engineering Resiliency and Reliability: Design and develop systems,tools, and platforms that strengthen the resiliency and reliability of distributed services

• Strong experience with AWS or GCP and services like EC2, VPC, IAM, S3, EKS.

• Expertise in Kubernetes and modern container orchestration.

• Deep understanding of SRE principles: SLIs/SLOs, availability, resiliency, and incident metrics (TTD, TTR).

• Experience with AI/ML platforms, agents, or intelligent observability systems.

• Familiarity with observability tooling: Grafana, OpenTelemetry, Zipkin/Jaeger, and TSDBs.

• Hands-on with CI/CD pipelines and Git-based workflows.

• Experience with IaC and config management tools: Terraform, Helm, Ansible, or Puppet.

• Strong Linux systems knowledge and troubleshooting skills.

• Data-driven mindset for identifying systemic issues and improving service reliability.

Responsibilities

• Design, build, and maintain scalable backend systems and cloud-based services.

• Write clean, testable, and efficient code following engineering best practices.

• Develop automation and tooling to reduce manual effort and improve system reliability.

• Enhance observability through monitoring, logging, and distributed tracing.

• Support integration of AI-driven automation and observability platforms.

• Work closely with product and infrastructure teams to ship features and improvements iteratively in Agile teams.

• Define and implement SLIs/SLOs with engineering teams, driving reliability into system architecture.

• Build automation and self-healing capabilities to reduce manual operations.

• Operate and scale monitoring, alerting, and tracing systems for proactive issue detection.

• Lead post incident analysis, conduct postmortems, and ensure effective root cause resolution.

• Improve CI/CD practices to accelerate safe, frequent deployments.

• Use data to uncover trends, inform prioritization, and drive platform improvements.

• Collaborate on integrating AI-driven automation and observability to enhance reliability.

• Support and scale multi-cloud, multi-region services.
  

Desired Skills

• Knowledge of microservices, service mesh, or zero-trust infrastructure.

• Experience operating in global, multi-tenant, or compliance-sensitive environments.

• Strong written and verbal communication, with emphasis on documentation and knowledge sharing.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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* Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.* Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
* Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

- Strong communication skills in English
- This position will be based in the Philippines
- Pre-sales consulting experience with experience focused exclusively on the digital space
- Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
- Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design
- Understanding of digital marketing best practices
- Experience Storytelling, Storyboarding, Technical Solution Design

Experience developing mobile responsive web pages, emails and apps

Experience with presentation software including PowerPoint, Google Slides.
- Pitching ideas, presenting to internal/external stakeholders- 3 to 10+ years relevant work experience
- Industry experience across financial services, telecommunications, travel or retail preferred
- SQL and relational database modelling experience
- Understanding and experience in the Martech landscape
- Enterprise software experience

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