דרושים Consumer Communications Lead ב-Paypal ב-United States, New York

Job Description:

Minimum Requirements: Master’s degree, or foreign equivalent, in Business Administration, Marketing Management, Communications, or a closely related field plus three years of experience in the job offered or a related occupation. Employer will also accept a Bachelor’s degree, or foreign equivalent, in Business Administration, Marketing Management, Communications, or a closely related field plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

• Experience with Go-to-Market (GTM) Strategy Development, Multifaceted Product Distribution Strategy Development, and Sales Enablement & Training (2 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Data Analytics & Market Research, including using tools Tableau and Statista (or Datorama and Gartner), and at least one of the following: MRI, Simmons, NetBase, Qualtrics, or Quid (2 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with B2B Product Launch Planning, Cross-Functional Requirements Setting, and Deliverables Workstream Leadership (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Data Visualization & Dashboarding: building dashboards and using visualization tools to track performance and insights (2 years);

• Experience with Cross-Function Stakeholder Collaboration, Performance Measurement, Campaign Execution, Delivery Risk Assessments, De-Risk Decisioning Strategy (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Competitive Benchmarking & Analysis, Customer Journey Mapping & Success Strategies (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Customer-Centric Storytelling, Value-Based Product Positioning & Messaging Creation, and translating complex data insights into narratives (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Content Creation for client Acquisition & Retention, Sales Training & Enablement, Servicing Training & Enablement (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience with Senior/Executive Leadership Presentations in an eCommerce, Payments, or Technology Company (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

• Experience in Project Management, Program Management, or similar, while managing multiple priorities simultaneously (3 years with a Master’s Degree or 5 years with a Bachelor’s Degree);

Salary:$241,925.00-$300,500.00per annum. 40 hours per week; M-F, 9:00 a.m. to 5:00 p.m.

Must be legally authorized to work in the U.S. without sponsorship.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience, identifying where it is falling short and prioritizing the improvements that matter most to the customer.
• Learn Deliberately: Develop and execute learning plans to uncover customer needs, leveraging research, data, and insights. Design experiments and conduct research to validate hypotheses and improve customer experiences. Become a data champion for measuring our live products – building the mechanisms and culture that unlock the future growth of our products.
• Work Across Altitudes: Develop long-term vision and strategies that will dramatically grow the use of our products globally, while also sweating the details that make sure what we build lives up to that vision.
• Force Multiply: Bring teams together to maximize the impact. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store.
• Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams.
• Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement.
• Be Accountable: Own the success and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

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Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Develop and articulate clear functional strategy and objectives in alignment with brand marketing strategy and operations requirements to deliver compelling results
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in field of brand marketing
• Allocate resources, responsibly and apply creativity to convey a consistent and compelling brand message
• Provide support, coaching and guidance to others to build strong brand recognition and loyalty
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Minimum Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

As a cross-functional leader, you will manage high-visibility, complex brand and marketing programs from concept to launch—partnering closely with internal stakeholders, executive leadership, cross-disciplinary creative teams, and external agency partners. Your ability to navigate betweenwill be critical to delivering multi-channel campaigns that resonate, perform, and scale globally.

Brand & Creative Excellence

• Champion and implement Venmo’s brand foundations , including Visual Identity, Verbal Identity (ensuring consistency across Marketing and Product), and overall foundational strategy (naming conventions, positioning).

• Manage and enforce brand approvals : maintain brand guidelines (Brand HQ), oversee logo/wordmark usage in partnerships, and ensure brand fit across campaigns, activations, and product applications.

• Serve as brand steward and creative champion, ensuring consistency, integrity, and excellence across all consumer-facing experiences.

Integrated Marketing & Campaigns

• Own the strategic development and day-to-day management of integrated advertising campaigns and marketing programs from inception through delivery.

• Translate business goals into actionable marketing plans and creative briefs, aligning program execution with brand and performance objectives.

• Serve as the main point of contact between internal stakeholders, leadership, and agency partners created best-in-class creative.

• Partner closely with creative teams to guide campaign development, ensuring strategic alignment and adherence to Venmo’s brand identity and creative standards.

Branded Experiences & Touchpoints

• Lead the creation of branded product experiences, spanning physical (Venmo Debit Card and Credit Card) and digital experiences.

Creative & Production Leadership

• Build and lead Venmo’s rapid, agile creative and production arm —overseeing intake, resourcing, and execution of briefs with internal teams and external agencies.

• Manage creative team output across design, copy, and production for high-priority initiatives.

• Tackle reactive/quick-turn creative and content needs

Leadership & Team Development

• Lead and grow a team of program managers and creative project managers to build scalable processes and best practices.

• Manage relationships with external agencies and production partners to ensure quality, timeliness, and cost-effectiveness.

Qualifications

• 12+ years of experience in account management, program management, and brand marketing—preferably within a creative agency or brand environment.

• Proven track record of leading large-scale brand and advertising programs across digital, social, video, and traditional media.

• Strong understanding of brand identity systems, creative workflows, and marketing campaign lifecycles .

• Excellent communication, leadership, and problem-solving skills.

• Ability to think both strategically and tactically in a fast-paced environment.

• Experience collaborating with cross-functional teams (media, analytics, creative, production) in-house at a high-growth brand or Fortune 500 company.

• Background in consumer-facing industries such as tech, retail, CPG, or lifestyle.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Develop and implement the overall communication strategy, aligning with corporate goals and objectives.
• Lead the design and execution of high-impact communication projects to support strategic decision-making.
• Collaborate with executive leadership to identify and prioritize communication opportunities.
• Oversee the development and maintenance of communication programs, ensuring scalability and efficiency.
• Ensure compliance with communication regulations and standards.
• Drive innovation in communication practices and tools, staying ahead of industry trends.

Expected Qualifications:

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

Executive Communications:

• Lead executive communications for business leaders within PayPal’s Large Enterprise business, developing communication strategies that align with leadership vision and business objectives

• Craft talking points, presentations, and communications for various internal and external engagements ensuring consistent messaging and alignment with company strategy

• Develop an external communication strategy to enhance visibility and reputation as a thought leader on key trends impacting global enterprises

• Help curate executive LinkedIn and social strategy to engage with key audiences and raise visibility positioning PayPal as a leader in commerce

Internal Communications:

• Develop and implement internal communication plans that keep employees informed, engaged, and aligned with the organization's technology vision and business priorities

• Manage internal platforms and channels to facilitate transparent and effective communication within the organization

External Storytelling:

• Develop and execute external communication strategies that showcase the company's merchant story to media, partners, customers, industry influencers, and the broader public

• Drive thought leadership initiatives to promote PayPal’s Large Enterprise offerings, B2B innovation, and talent driven by key trends, industry insights, and market dynamics

• Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content

• Cultivate brand advocates within the organization and empower them to share our merchant story through various channels.

Ideal Qualifications:

• 10+ years of experience in corporate, finance, or B2B/merchant communications

• Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences

• Experience working with C-level executives and a deep understanding of executive communication strategies

• Track record of successful thought leadership and external storytelling campaigns

• Familiarity with current communications trends and a passion for supporting businesses through innovative approaches

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Experience with LLM integrations, conversational AI or agent-based systems

• Background in commerce platforms specifically order management & lifecycle

• Experience supporting products from 0-1 and bringing new product to market

• International product experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities

• Create short- and long-form video content, including scripting, shooting, and editing for executive messages, cultural campaigns, and internal storytelling.
• Support NY based executive internal comms needs using multimedia approaches. Support NY based and/or global corporate wide events with storytelling, photo and video capture and amplification.
• Launch and maintain new editorial series—both written and audio—that feature employee voices, leadership insights, behind-the-scenes stories, and mission-driven initiatives.
• Act as a creative beacon for editorial innovation, help discover fresh angles, untold stories, and immersive storytelling opportunities across formats and geographies.
• Explore new content formats such as podcasts, audio clips, and microvideo features to reach employees where they are and enhance message retention.
• Collaborate closely with internal partners, creative teams, and senior stakeholders to ensure content is on brand, visually sharp, strategically sound, and deeply human.
• Contribute to and design visual assets, including infographics, digital boards, photo stories, etc.
• Own the management and publication of key aspects of the company’s intranet
• Employ a rigorous measurement approach to assess and consistently increase your impact

Preferred Qualifications

• Financial services industry experience preferred.
• Significant experience in employee engagement and communications for a dispersed and cross-functional audience.
• Excellent writer, who can make and can articulate complex ideas simply and creatively. Former journalist a plus.
• Strong technical skills and multimedia expertise. Creative and engaged in new forms of digital content and communications channels.
• Passion for driving understanding of business strategy and priorities and building community and sense of belonging among employees.
• Comfortable and effective in serving as a strategic communications partner to senior leaders; able to confidently offer ideas and negotiate communication plans, both verbally and in writing.
• Proactive in identifying needs and a self-starter who adopts a solution-oriented mindset to address them.
• Highly flexible and able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
• Able to embrace ongoing change, pivot quickly, and effectively deliver against tight deadlines; demonstrate flexibility, resilience, and grace under pressure.
• Enjoy both strategizing and “rolling up your sleeves” to execute plans.
• Collaborate with senior leadership to identify communication opportunities and challenges and address them through new approaches that breakthrough to employees.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team in area of expertise.
• Diplomatic, with the ability to identify and manage organizational and cultural sensitivities.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.