דרושים ב-Orcaai ב-Israel, Tel Aviv-yafo

A TechOps Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.

What will you do?

• Provide technical support to customers worldwide and Troubleshoot complex technical issues
• Automate processes and tasks to improve efficiency and reduce the risk of errors.
• Solve networking technical issues
• Overseeing new customer installations
• Deploying SW upgrades
• Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
• Occasional travel to customer sites for advanced troubleshooting

What You'll Do

As a Senior System Engineer at Orca AI, you'll be the technical lead for system-related aspects of our products. You'll work closely with cross-functional teams to design, implement, and deliver robust solutions that redefine maritime operations. Your responsibilities will include:

• Define System Architecture: Establish hardware and software requirements for new and existing products.
• Collaborate Cross-Functionally: Work alongside Product Management and R&D Team Leaders to ensure seamless design, implementation, and testing.
• Understand Customer Needs: Analyze market trends and customer feedback to shape technical solutions.
• Lead System Integration: Oversee hardware and software integration, ensuring smooth interactions between components.
• Support Field Operations: Provide technical support for field trials, customer deployments, and production processes.
• Problem-Solving: Identify, communicate, and resolve technical challenges throughout the development lifecycle.
• Mentorship: Guide and mentor technical team members, fostering a culture of innovation and continuous learning.

What will you do?

•  Lead a team of software engineers while participating in Orca AI's hyper-growth
• Lead complex, multi-disciplinary engineering projects
• Lead the software engineering, processes and standards with an impact on the whole software group in Orca AI.
• Recruit, empower and grow team members
• Design architecture with scalability, flexibility, and maintainability in mind.
• Work with Product Management, plan and prioritize according to risks, deadlines, and external commitments
• Work along other teams including Algo & System
• Ensure open communication within the team, and establish genuine trust and working relationships that enable the team to deliver and excel.
• Report directly to the VP R&D

Responsibilities:

• Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
• Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Operation Managers, Technical & Safety Managers, Captains ), by providing the customer with best practices on how to use the products.
• Represent the voice of the customer and be part of the product development roadmap
• Partner with Sales and Product Teams on upsell, cross-sell, and expansion opportunities.
• Leverage your product knowledge and experience to ensure customers receive the utmost value of Orca-Ai products.

Requirements:

• 5+ years’ experience in Customer Success, preferably in cybersecurity/B2B enterprise software/ SaaS company /or equivalent roles.
• Technical knowledge and skills related to software solutions (SaaS environment) AI & Computer vision.
• High prioritization skills and process orientation - accountability and personal organization are essential.
• Native English speaker with excellent written and verbal skills.
• Exceptional interpersonal skills.
• Thrive in a fast-paced dynamic and ever-changing environment.
• A team player and great communicator, comfortable working with multiple interfaces simultaneously.
• Bachelor’s degree.
• Background in Maritime is a strong advantage.
• We work 4 days a week from the office in Tel Aviv

Responsibilities

• From discovery and ideation to delivery and iteration.
• Conduct explorations, including interviews, usability tests, and data analysis, to uncover customers’ pain points and validate design solutions.
• Map and refine user journeys.
• Work closely with fellow designers as well as Product, R&D, and Data teams to define requirements and deliver high-impact features that balance user needs with business goals.
• Create wireframes, prototypes, and interactive mockups to communicate design concepts, validate ideas, and gather user feedback.
• Leverage tools like Mixpanel and Fullstory to analyze user behavior, identify friction points, and iteratively improve designs.
• Clearly communicate design concepts and progress to stakeholders, including executives, using storytelling and data to support your decisions.
• Work within an agile framework, iterating on designs based on feedback and evolving requirements.
• Creating and maintaining a scalable design system.

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization to support Orca AI’s business goals. Reporting to the COO, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, and performance standards. You will develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

Key Responsibilities

• Develop and execute a scalable strategy for Support and NOC operations, ensuring a proactive, customer-first approach.
• Lead and mentor high-performing group of support engineers, NOC specialists, and operational staff, fostering a culture of accountability, collaboration, and innovation.
• Oversee real-time monitoring, incident management, troubleshooting, and resolution to minimize downtime and maximize system performance.
• Implement and refine SLAs, KPIs, and operational processes to drive service excellence and continuous improvement.
• Establish escalation protocols and ensure rapid response times to critical incidents, partnering with Engineering and Product teams to drive root cause analysis and long-term solutions.
• Develop customer support workflows, self-service tools, and knowledge bases to improve customer experience and reduce resolution times.
• Collaborate closely with Product, Sales, and Customer Success teams to align support initiatives with business objectives and customer needs.
• Leverage data-driven insights to optimize service delivery, enhance automation, and improve operational efficiency.
• Provide regular performance reports and strategic recommendations to senior leadership.

In this strategic role, you will lead Orca AI’s expansion into the U.S. defense sector, driving growth for our cutting-edge passive optical perception suite —a system built on advanced computer vision and designed to deliver robust situational awareness across mission-critical maritime defense operations.

The Orca AI platform enables a wide range of applications, including—but not limited to—Unmanned Surface Vessel (USV) navigation, contested environment operations, Intelligence, Surveillance, and Reconnaissance (ISR), fleet protection, coastal and shoreline monitoring, port and harbor defense, and passive monitoring of strategic maritime assets. All of this is achieved , ensuring stealth, safety, and operational efficiency in GPS- or comms-denied environments.

RESPONSIBILITIES

• Own and grow Orca AI’s defense sector business , with a focus on passive computer vision-based perception across domains like USV autonomy, fleet escort, MDA, and silent surveillance.
• Expand U.S. operations and footprint by shaping R&D collaboration, programmatic investment, and adoption of Orca AI systems within U.S. military platforms and exercises.
• Build and maintain trusted relationships with defense primes, research labs (e.g., ONR, DARPA), naval warfare centers, and relevant PEOs and commands.
• Proactively lead and manage proposal development, budgeting, and capture planning for U.S. defense opportunities.
• Translate evolving defense priorities (e.g., INDOPACOM deterrence, contested logistics, unmanned systems integration) into actionable growth plans for Orca AI.
• Contribute to shaping Orca AI’s product roadmap to align with the future force design, unmanned/manned teaming, and emerging maritime operations concepts.

REQUIRED QUALIFICATIONS

• Minimum 10 years of relevant experience in defense, military operations, advanced technology programs, or defense business development.
• Deep understanding of U.S. defense procurement processes, acquisition pathways (including OTA, SBIR, and FAR-based contracts), and relevant naval or joint capability development programs.
• Proven track record of business capture and execution within the U.S. defense market, particularly in autonomy, AI, ISR, or maritime platforms.
• Prior military experience or strong background in naval operations, maritime surveillance, or defense technology innovation highly preferred.
• Network of trusted relationships across DoD, Navy, USMC, SOCOM, or Coast Guard decision-makers and influencers.
• Strong communication and presentation skills, capable of engaging with technical teams and senior government leadership alike.
• U.S. citizenship and ability to obtain and maintain a security clearance required.

Mission First Mindset

You're driven by national security and understand the critical role perception plays in enabling safe, effective, and autonomous maritime operations across the defense spectrum.

Ownership Mentality

You act like a founder. You build, lead, and scale opportunities independently—turning early-stage initiatives into long-term success stories.

Technical and Tactical Fluency

You grasp the operational needs of the modern warfighter and can translate technical systems—like multi-sensor fusion, AI-driven detection, and autonomous perception—into mission-relevant capabilities.

Strategic Thinking and Execution

You see the big picture but also know how to close. You connect the dots between emerging threats, operational needs, and Orca AI’s unique value.