A TechOps Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.
What will you do?
- Provide technical support to customers worldwide and Troubleshoot complex technical issues
- Automate processes and tasks to improve efficiency and reduce the risk of errors.
- Solve networking technical issues
- Overseeing new customer installations
- Deploying SW upgrades
- Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
- Occasional travel to customer sites for advanced troubleshooting