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MoonActive Production Engineer 
Israel, Tel Aviv District, Tel Aviv-Yafo 
182555062

08.07.2024
Responsibilities
  • Managing game escalations, including business and technical aspects
  • Performing in-depth troubleshooting including analytics events, reading and analyze game logs
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
  • Leading game campaigns and technical maintenance events end 2 end
  • Managing game releases, including rollouts, tracking business KPIs, crash rates and ANRs
  • Providing solutions for complex issues that were escalated by other support levels
  • Collaborating with the Business, Operation, Support and R&D teams
Requirements
  • 2+ experience in Tier2, Technical Support, Production Engineer or similar role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasker, self-learner, highly motivated and a team player
  • Strong capabilities building organized processes and structured formal documentation.
  • English - excellent written and verbal communication skills

Advantages:

  • Working with Kibana/Grafana
  • Experience with Python
  • Experience with rolling out apps on Apple/Android platforms
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