Team8 Technical Support Engineer 

Israel, Tel Aviv District, Tel Aviv-Yafo 

92087220

About The Position

As a Technical Support Engineer, you’ll be the one making sure that all existing customers’ issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Roles & Responsibilities

• Provide first-line technical support to clients.
• Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
• Collaborate with Customer Success and Sales teams on product issues impacting customers in compliance with SLA requirements, drive key escalations internally, and join escalation calls with customers as needed.
• Conduct training sessions and webinars for clients to enhance their understanding and use of our products.

What You Need

• Prior technical experience around Cyber security subject matters (web / network security).
• 2+ years of experience providing world-class customer support as a support at enterprise organizations for Security and SaaS platforms, with a proven ability to effectively prioritize and escalate customer issues, take full ownership and drive rapid resolution, focus on customer experience, and minimize customer impact.
• Willingness to work Monday – Friday.
• Previous startup experience is a must.
• Excellent technical skills: Log Analysis, Troubleshooting of Bug Reports.
• Excellent written and verbal communication skills, including communicating technical concepts clearly and effectively.
• Fluency in English.