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Lightrun TECHNICAL SUPPORT ENGINEER Israel, Tel Aviv District, Or Yehuda 634898237
Today
Responsibilities
- Take ownership of reported customer issues and drive them to resolution.
- Research, diagnose, and troubleshoot system issues, providing effective solutions.
- Follow escalation procedures to route unresolved problems to the appropriate teams.
- Collaborate with technical counterparts to promote product adoption and expansion.
- Advocate for customer needs internally, acting as their technical representative within Lightrun.
- Upgrade Lightrun application for on-prem customers.
- Contribute to the knowledge base by documenting common issues and solutions.
- Prioritize and manage multiple open cases simultaneously, ensuring timely resolution.
- 3+ years of experience in technical support, technical customer success, or delivery engineering roles.
- Hands-on experience with at least three of the following: AWS, Docker, Kubernetes, Helm.
- Proficiency in at least one programming language: Java, Python, Javascript, or C#.
- Code comprehension skills - ability to read and understand code.
- Experience with logs and monitoring systems: Datadog, Logs.io etc.
- Experience with support tools such as Salesforce, Jira, or similar platforms.
- Strong problem-solving skills and ability to respond quickly to customer requests.
- Excellent communication, customer-facing, and interpersonal skills.
- Ability to adapt and learn new technologies in a fast-paced environment.
- Prior experience in Development, DevOps or Delivery Engineer is a strong advantage.
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
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