דרושים Senior Compliance Analyst ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

• Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
• Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
• Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
• Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
• Assist with the creation, development, and review of new surveillances and procedures.
• Investigate regulatory issues arising from NYSE business and operations units.
• Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
• Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
• Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
• Other projects, as assigned.

Knowledge and Experience

• Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
• Bachelor’s degree or equivalent work experience.
• Sound judgment.
• Experience relevant to securities markets or compliance (preferred).
• Excellent written and verbal communication skills.
• Ability to work on and prioritize multiple tasks with tight deadlines.
• Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
• Solid data analytics capabilities.
• Ability to write and execute SQL queries against large data (preferred).

Responsibilities

• Support the efficient and effective use of ICE products within the client’s integrated environment.
• Requirements Gathering & Analysis: Collaborate with stakeholders to elicit, analyze, and document business requirements, ensuring alignment with organizational goals and client needs.
• Solution Design & Recommendation: Evaluate existing systems and processes to identify gaps and propose technology-driven solutions that enhance efficiency and effectiveness.
• Stakeholder Communication: Serve as a liaison between business units, clients, and technical teams, facilitating clear and consistent communication throughout the project lifecycle.
• Quality Assurance & Testing Support: Support project testing by creating test plans, validating test cases against business requirements, completing QA testing, and supporting user acceptance testing (UAT) to ensure solutions meet expected outcomes.
• Process Improvement: Analyze business workflows and recommend improvements using data insights, industry best practices, and ICE Mortgage Technology capabilities.
• Product & System Support: Provide ongoing support for ICE products, assisting clients in troubleshooting issues, optimizing usage, and implementing updates or enhancements.
• Documentation & Reporting: Create and maintain detailed documentation including business requirements, design documents, process flows, user guides, and status reports to support transparency and decision-making.
• Training & Knowledge Sharing: Conduct training sessions and workshops for clients and internal teams to ensure effective adoption of solutions and promote continuous learning.

Knowledge and Experience

• Minimum 3 years of MSP user experience
• Exceptional verbal and written communication skills. Ability to communicate effectively with all organization levels
• Familiarity with ICE Mortgage Technology products and services
• In-depth mortgage industry knowledge
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
• Excellent verbal and written communication skills when engaging with all levels of management (e.g. executives, managers, individual contributors)
• Prior training or test support experience preferred
• Ability to prioritize and manage work in a fast-paced environment with the ability to pivot seamlessly when required
• Ability to understand, appreciate and deliver premier service to high-profile clients.
• Demonstrates strong analytical thinking by thoroughly understanding problems before identifying and implementing effective solutions
• Strong MS Word, Excel, and PowerPoint skills
• May require some travel (about 5%)

Responsibilities

• Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
• Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features
• Assist in implementation and set up of new accounts and projects
• Provide expert security modeling, training and support as needed
• Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff
• Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
• Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns

Knowledge and Experience

• Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
• Excellent written and verbal communication skills
• Sufficient analytical skills to understand and interpret theoretical/mathematical calculations
• Sufficient technical skills to troubleshoot the various products and platforms
• PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Knowledge of ICE Servicing Digital and Customer Service applications highly preferred
• Functional knowledge in the following area(s) may be required:
  • Escrow Analysis
  • Insurance, including:
    • PMI/MIP
    • Optional
    • Hazard
  • Taxes
  • Payoffs
  • Customer Service
  • Tracking, including:
    • Disaster
    • Task
    • Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Resourceful and proactive in gathering information and sharing ideas

Responsibilities

IntercontinentalExchange has an opportunity for a Full-Time Billing Analyst. The Billing Analyst will have the following responsibilities:

• Perform billing activities on behalf of various business entities varying in nature from subscription-based, usage-based, and fixed fee based.
• Complete billing implementations to address additions, modifications and terminations of service within accounts timely and accurately.
• Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms.
• Manually calculate revenue amounts, using Excel, to be invoiced to clients based on contractual terms.
• Coordinate with General Ledger, Revenue Operations, and Commercial Operations teams to ensure revenue for assigned business entities is properly recorded and accrued.
• Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies.
• Consistently meet all required deadlines for timely recognition of revenue and issuance of invoices.
• Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally.

Knowledge and Experience

• Associate or Bachelor's degree in Accounting or business-related field.
• At least 2+ years of prior related work experience required.
• Intermediate to advanced Microsoft Excel skills are required.
• Candidate must possess excellent verbal and written communication skills.
• Candidate must have strong organizational skills with extreme attention to detail.
• Must have the ability to analyze and solve problems, prioritize tasks and work independently.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Ability to work in a fast-paced environment and have the flexibility to handle various job assignments.

Job Purpose

The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.

Responsibilities

• License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
  • Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
  • Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
  • Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
  • Reporting: Generate monthly license position reports, dashboards, and financial summaries.
  • SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based

• Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
• Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
• Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
• Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
• Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
• Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
• SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
• Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
• Prepare reports for use by ICE management and by external vendors/auditors.

Knowledge and Experience

Required

• 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
• Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
• Administration of IBM’s ILMT
• Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
• Strong license compliance experience
• Advanced data analysis using excel, excel formulas or other data analysis tools
• Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
• Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
• Strong written and verbal communication skills. Ability to prepare and give presentations
• Ability to multitask and work independently on multiple projects
• Ability to perform well under pressure
• Ability to create diagrams, business processes, workflow and/or entity relationship diagrams

Preferred

• Working experience on Tanium, Axonius or JAMf
• ServiceNow Software Discovery Investigations
• Python, Perl or scripting skills
• AI-driven automation, prompt engineering and LLM integration
• 1+ years CMDB and Hardware Asset Management experience

Responsibilities

• Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management: Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
• Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.
• Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge and Experience

• Bachelor’s Degree in Computer Engineering or related field preferred.
  • 1-3 years of relevant experience in lieu of educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc.).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires superior customer service skills including verbal and written skills.
• Ability to work in a team oriented environment is essential.
• Weekend and off hours support is required.
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.

Skills

• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools