Truist Loss Mitigation Specialist 

United States, Virginia, Richmond 

357967626

Regular or Temporary:

English (Required)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide excellent customer service to all internal business partners and external clients by way of inbound/outbound calling and/or written correspondence following client experience expectations.
2. Evaluate client’s request or concerns to determine qualifications for assistance or optimal resolution.
3. Accurately complete documentation and workflow updates in all required systems.
4. Compile written correspondence, if applicable. Provide support such as processing client requests, loan maintenance and required follow-up items.
5. Minimize risk by complying with Federal regulations, state laws, Bank policy and Unit procedures. Identify, mitigate or communicate any issues or concerns to appropriate parties.
6. Manage assigned tasks and complete with accuracy and timeliness.
7. Leverage multiple systems and business tools to monitor and determine/support appropriate outcomes/actions that may be product specific or supports multiple product types.QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School Education or equivalent. 1+ years of customer service or call center experience. Flexibility to adapt to frequently changing processes and procedures.
2. Demonstrate proficiency in basic computer applications, such as Microsoft Office software products
3. Strong verbal and written communication skills
4. Strong critical thinking skills for effective problem identification and resolution in common and more complex situations
5. Good interpersonal skills to promote teamwork, but able to work well independently

Preferred Qualifications:
1. College/Associate degree or equivalent work experience
2. 2+ years of customer service and/or call center experience in a fast paced production environment
3. Strong knowledge of Bank applications and products