Responsibilities
- Customer specific processing and support for ICE Data Services clients with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
- Provide excellent customer care with deep knowledge of system workflow processes, including moderate understanding of key product features
- Assist in implementation and set up of new accounts and projects
- Provide expert security modeling, training and support as needed
- Performs other duties as assigned such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested by the sales and account management staff
- Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
- Work closely with various team such as Product, Quality Assurance, Data and Development to resolve client concerns
Knowledge and Experience
- Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science
- Excellent written and verbal communication skills
- Sufficient analytical skills to understand and interpret theoretical/mathematical calculations
- Sufficient technical skills to troubleshoot the various products and platforms
- PC skills needed for basic experience in software navigation, especially when assisting clients as well as for efficient spreadsheet data manipulation
