Job Purpose
The SAM Compliance Engineer plays a critical role in ensuring software compliance and support audit readiness. Using ServiceNow SAM Pro, this role ensures that software asset management tooling and compliance management is operating effectively.
Responsibilities
- License Compliance: On-going review of industry and best practices of licensing changes as it related to internal systems and/processes to ensure proper license usage and compliance; End-user device, On-premises and Cloud Infrastructure devices.
- Contracts Review: Ability to review software vendor contracts to assess and determine licensing, usage and compliance needs.
- Audit Support: Prepare cost and usage reports for internal and/or vendor audits.
- Operational Improvements: Identity opportunities to improve operations via process improvements and/or automation
- Reporting: Generate monthly license position reports, dashboards, and financial summaries.
- SAM Compliance Tooling: Administration of tools such as ILMT, License Servers, SAMPro configuration (DMAP, SW Models, Entitlements, SAMPro Workspace), File Based
- Software Asset Management Operations: Develop and maintain a deep understanding of the software asset lifecycle, IT Asset Management policies, SAM procedures, the data model and functionality of the CMDB and software asset management tools in ServiceNow
- Understand License Terms: Thoroughly review and comprehend the terms and conditions of software license agreements and understand the systems we have to maintain compliance; including but not limited to open source and commercial libraries.
- Maintain Centralized License Inventory: Ensure completeness of software license inventory in a ServiceNow CMDB; maintain records of software purchases and licenses; work onboard and manage licenses acquired by other groups or through acquisition activities.
- Manage Overall License Position and Usage Tracking Strategy: Develop and partner with stakeholders to develop methods and implement systems/procedures to manage and track usage and license effectively; monitor how licenses are used and assigned within the organization.
- Conduct Regular Audits: Regularly assess compliance with license terms, identify any discrepancies and trends.
- Ongoing Compliance Awareness and Education: Continue to educate and train staff on software compliance, policies and tools.
- SAM Reporting: Continue to develop and maintain core data and metrics in the form of live ServiceNow Reports and/or dashboards.
- Software Discovery Management: Understand and partner with stakeholders to ensure the appropriate level of data is collected to support the SAM License Compliance Program; co-manage data enrichment from data/discovery sources to ensure appropriate data coverage; may manage and/or own discovery tools as needed.
- Prepare reports for use by ICE management and by external vendors/auditors.
Knowledge and Experience
Required
- 3+ years’ experience in Software Asset Management, end user, infrastructure and Cloud license compliance
- Experience with ServiceNow SAM Pro, including license workbench and reconciliation jobs.
- Administration of IBM’s ILMT
- Strong understanding of software licensing (IBM, Microsoft, Adobe, Oracle, etc.).
- Strong license compliance experience
- Advanced data analysis using excel, excel formulas or other data analysis tools
- Bachelor’s degree in computer science, Business Administration, Finance or Information Technology
- Certifications in SAM (e.g., CSAM, ServiceNow SAM Pro)
- Strong written and verbal communication skills. Ability to prepare and give presentations
- Ability to multitask and work independently on multiple projects
- Ability to perform well under pressure
- Ability to create diagrams, business processes, workflow and/or entity relationship diagrams
Preferred
- Working experience on Tanium, Axonius or JAMf
- ServiceNow Software Discovery Investigations
- Python, Perl or scripting skills
- AI-driven automation, prompt engineering and LLM integration
- 1+ years CMDB and Hardware Asset Management experience
