דרושים Senior Regional Alliances Manager ב-Forter ב-ארהב

What you’ll be doing:

• Support Sales, Business Development and Customer Success organizations, predominantly in the Americas region
• Independently negotiate commercial agreements, including privacy components.
• Support business teams in drafting and negotiating agreements with vendors.
• Advise business teams on legal compliance, including on data protection and privacy issues.
• Advise business teams on recommended courses of action and legal risk, with the ability to judge when to escalate identified issues as appropriate.
• Assist in updating contract templates, drafting global corporate policies and processes, and helping build internal processes and enable the company on such policies.

What you’ll need:

• At least 5 years of relevant legal experience, preferably with at least 2 years in a law firm counseling rapid-growth technology companies.
• Accredited law degree from a top university.
• Admission to the bar and a current license in the relevant jurisdiction.
• Requires substantive experience with drafting and negotiating complex legal agreements (sales, partnership, procurement, NDAs, data processing agreements, others); experience with other internal company functions or areas of law is desired (such as intellectual property or privacy).
• Substantive experience with commercial technology transactions.
• Substantive experience dealing with/collaborating with Sales, Sales Management, Executive team on complex contract negotiations.
• Experience advising on privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).
• Highly responsive and service-oriented attitude.
• Ability to multi-task and work independently with minimal supervision, while adapting quickly to a rapidly changing and challenging environment.
• Practical yet creative problem-solving approach that emphasizes addressing business needs while protecting Forter’s interests.
• Ability to balance priorities and know when to seek executive direction.
• Ability to work across multiple time zones.
• Fluent in English.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Forbes Cloud 100 (2021, 2022, 2023 2024, and )
• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $178,000 - $220,000 annually + bonus + equity + benefits

What you’ll be doing:

• Lead a world class team of CSMs in the GCR region, covering our customers in China
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their company goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead the GCR team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Who are you?:

• 10+ years of CS experience working with large enterprises on software solutions
• 5+ years of management experience as a CS team manager or leader
• Experience in a SaaS startup serving customers that include those in mainland China. Fraud, payments, professional services, and eCommerce experience is highly preferred
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
• Are fluent in written and spoken Mandarin

Benefits:

• Competitive salary and quarterly bonus plan
• Generous PTO policy
• Half day Fridays, every Friday

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

What you’ll be doing:

• Collaborate with some of the largest global retailers to support their unique challenges and provide tailored analytical solutions.
• Conduct thorough data analysis to extract insights that will drive business goals, mostly using Snowflake DB and Kibana.
• Act as a trusted advisor, guiding clients on best practices and strategies for all of our products.
• Stay abreast of industry trends, emerging threats, and advancements in fraud prevention technologies.
• Work closely with internal stakeholders, including Sales, Customer Success, and Analytics to maximize value and success for Forter’s strategic accounts.

What you’ll need:

• Minimum of 3+ years of professional experience.
• Preference working in a client-facing analytics or professional services function, specifically within an enterprise B2B SaaS organization.
• Proficiency in data analysis tools: SQL is a must, Python is a plus.
• Demonstrated ability to convey complex analytical concepts to non-quant audiences.
• Demonstrated ability to lead and manage analytical projects from inception to completion.
• An ability to be proactive and strategic with the needs and challenges of our clients.
• Experience in fraud prevention analytics is a plus.
• Experience in customer-facing interactions is a plus.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

What you’ll be doing:

• Lead a world class team of roughly 6 CSMs in the AMER region, covering our customers in the Enterprise and Commercial segments
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

What you’ll need:

• 8+ years of CS experience working with large enterprises on software solutions
• 2+ years of management experience as a CS team manager or leader
• Experience in a hypergrowth SaaS startup with a technical product
• Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

About the role:

This position will be located in NY and follow a hybrid model.

What you’ll be doing:

• Manage day-to-day administration of health, retirement, and supplemental benefit programs (enrollment, termination, changes, etc) across Americas, EMEA, and APAC
• Oversee global vendor, broker and advisor partnerships to ensure high-quality service and performance
• Conduct benchmarking, utilization, and cost analyses to identify trends, ensure competitiveness, and inform country-specific benefit decisions
• Lead annual compliance filings and support audits (ACA, 401k audit, 5500 filing, P11d filing, NDT, etc)
• Maintain accurate benefits data, reporting, and dashboards
• Coordinate with HR and Payroll to track changes and ensure accurate benefits deductions for each payroll cycle
• Develop and deliver benefits communications and education materials to drive employee understanding and engagement across all countries

What you’ll need:

• 5+ years of experience managing benefits programs across multiple regions
• Bachelor’s degree in Human Resources or a related field
• Strong knowledge of health, retirement, and supplemental benefits programs
• Proven ability to manage benefit programs in a multinational organization
• Excellent communication and collaboration skills with global teams and vendors
• Detail-oriented and proficiency in data analysis to support data-driven decisions

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $103,000 - $128,000 annually + bonus + equity + benefits

About the role:

Forter is looking for ato manage our eCommerce Platform & Ecosystem Connectivity domain. Reporting to VP of Product, Platform Innovation this role is foundational to extending the reach and impact of our Digital Trust Platform. You will own the strategy, roadmap, and execution for building and scaling the infrastructure that allows retailers to plug into our platform.

What you’ll be doing:

• Own a suite of strategic initiatives within your domain. Define the vision, strategy and roadmap for the domain, delivering complex, global projects end-to-end.
• Collaborate cross-functionally with Engineering, BD Partnerships, Marketing, Solution Consulting and Customer Success teams to prioritize and deliver capabilities that unlock new channels and accelerate go-to-market.
• Develop a deep understanding of both Forter and partners’ ecosystems to inform product direction and differentiation.
• Translate partner and customer needs into clear, actionable business cases and technical product requirements.
• Establish and monitor success metrics, continuously iterate based on insights from customer usage, performance, and feedback.
• Use customer and market feedback, competitive analysis and business metrics to inform product direction and requirements. Manage the overall product plan through a thorough analysis of the tradeoffs and relative priorities.
• Serve as a thought leader internally and externally on integration best practices and ecosystem strategy.
• Partner with stakeholders to co-own the GTM plan and ensure proper enablement and education to GTM teams, customers and the field on new features.

What you’ll need:

• 7+ years of experience as a Product Manager with proven experience to specify and deliver quality products.
• Strong technical fluency and ability to work closely with engineering on architecture, tradeoffs, and platform scalability. Experience building and scaling APIs, SDKs, or integration frameworks in a B2B or enterprise SaaS environment.
• Proven ability to manage complex projects providing all relevant deliverables to ensure seamless execution
• Excellent collaboration consensus building and facilitation skills with both technical and non technical stakeholders. Specifically, demonstrated ability to process large amounts of inconsistent information and drive forward decisions based on an objective fact base.
• Experience working at a high growth company
• Self-starter with the ability to work through ambiguity and to do whatever it takes to make your product and team successful

Nice to Have:

• Familiarity with embedding plugins within common eCommerce, payment, and identity platforms such as Salesforce, Shopify, Auth0, etc.
• In depth knowledge of Salesforce ecosystem and architecture across different cloud services (Commerce Cloud, Service Cloud, etc..)
• Experience working with extending Platform APIs to effectively be leveraged by Agentic AI interfaces
• Technical experience such as designing APIs for SaaS services
• Experience working with online retail customer

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

About the role:

This position must be based in Denver and follow a hybrid model.

What you’ll be doing:

• Own the end to end customer relationship, from go-live through renewal, for our largest and most strategic customers while executing a success plan for each
• Enable a variety of client stakeholders on Forter’s portal and technology close to the account going live. After, go-live, run ongoing training and enablement for clients
• Quarterback high impact engagements, particularly executive business reviews to communicate Forter’s value and impact to client executives
• Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters
• Leverage your client relationships and knowledge of Forter’s solution to generate upsell opportunities that you will collaborate with the Sales team on
• Own the retention number for your book of business and oversee the renewal process for expiring client contracts
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction
• Direct client technical inquiries or troubleshooting questions to our Support team and help that team where necessary to ensure a positive customer experience
• Maintain clean data within our internal systems to ensure that both you and Forter’s leadership team have the most accurate info possible about the book of business

What you’ll need:

• Required Education and Experience : Bachelor's Degree and a minimum 6 years of relevant experience post-live, client-facing Customer Success experience where you managed large, strategic, and complex accounts.
• Executive Relationships : Excellent communication skills, especially at the C-level both internally and externally. Proven ability to develop relationships with customer executives while working with stakeholders on account objectives and engagements
• Program Management : Demonstrated excellence at success planning across a large and complex book of business. Experience building successful account plans to retain and grow your customers while showing urgency when reacting to problems.
• Technical Aptitude : High fluency in technical topics for a non-technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts. Known as the best product expert on your past CS teams.
• Expansion Discovery : Proven track record of landing and expanding large strategic accounts in your book of business. You have a nose for discovering and qualifying upsells and cross-sells. Experience with an upsell or revenue quota preferred.

• Industry-Relevant Experience : Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• in NYC (2022)
• #3 on of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, )
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Stock options
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $127,000 - $157,000 annually + bonus + equity + benefits