דרושים Senior Manager Sales Operations ב-F5 ב-United States, Seattle

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

This position manages the activities of systems development, applications development, test strategies and quality assurance functions for system enhancements and new products. Key responsibilities are to develop and manage people, provide technical leadership, lead project planning, facilitate communication, and offer product vision. Coordinates project timelines with Project and Development Managers, determines and obtains resources, assigns work, monitors progress and results, and provides technical leadership. This Manager is a champion for product quality within the department and is accountable for an assessment of product readiness and commitments on product delivery schedules. This is a first-level management position.

Primary Responsibilities

· Employee management including but not limited to sourcing, interviewing and hiring candidates for open positions, onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance evaluations, approving paid time-off (PTO), developing performance improvement plans, and taking disciplinary action.

· Recommends changes to policies and establishes procedures that affect immediate organization(s).

· Act as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.

· Ensures milestones are being met; monitor, track and make visible

· Develops and administers schedules, performance requirements; provides input into budgeting.

· May meet with customers to communicate and review product features

· May communicates product roadmaps and project status to staff, senior management, and other product teams.

· Evaluates and reviews new technologies on their applicability to product architecture and design.

· Prioritizes product features resulting in the correct delivery of needed functionality.

· Coordinates with development service groups resulting in greater communication and higher probability of on time delivery of products.

· Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Knowledge, Skills and Abilities

· Knowledge and expertise in software engineering methodologies.

· Demonstrated ability to lead technical teams

· Proven ability to deliver products with highest quality, on time and within budget.

· Demonstrated ability in mentoring and developing direct reports.

· Experience with QA metrics and reporting

· Extensive experience with bug tracking and triage systems

· Excellent interpersonal and communication skills.

· Demonstrated excellence in all written communications.

· Duties are performed in a normal office environment while sitting at a desk or computer table.

· Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.

· Duties may require being on call periodically or working outside normal working hours (evenings and weekends). Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling.

· Job may be performed on-site at a customer facility or data center, or in an office environment sitting at a desk or computer table.

Qualifications

· B.S. Degree in Computer Science, Electrical Engineering, or other technical degree

· 7+ years software development experience

· 0-3 years leading or managing a development team

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

We are looking for a Product Manager to help design, launch, and manage buying programs that make it easier for customers to purchase and consume our products. This role is focused on execution — gathering requirements, building features in partnership with Product Managers and working closely with Sales and Customer Success to ensure programs deliver value to both customers and F5.

In the Commercial Models Buying Program team you will be part of a very dynamic and collaborative team that addresses a wide range of opportunities. As a Product Manager (PM), you will lead efforts to craft new and improving existing buying programs (like Flex Consumption, Term Subscription, etc.) and supporting Sales with specific Customer deals. You will work collaboratively, driving strategic alignment within the organization, and can communicate to both internal and external audiences. You will develop requirements using a balance of future vision, near term opportunities, customer requirements, business insight, and management of day-to-day program issues.

This role requires a good understanding of both F5 and industry licensing and business practices. You can expect to be mentored and supported in your skill development and career growth by a diverse group of experienced Product Management professionals.

Program Development & Execution

• Translate customer needs, sales feedback, and business goals into clear requirements for buying programs (subscriptions, usage models, credit systems, bundles, etc.).

• Write user stories, define acceptance criteria, and prioritize the backlog to support program delivery.

• Partner with Product, Finance, and Operations to ensure smooth implementation and integration into commerce, billing, and support systems.

Customer & Sales Enablement

• Support Sales, Customer Success, and Marketing with program documentation, FAQs, and training.

• Collect and synthesize customer and field feedback to inform program improvements.

• Work with enablement teams to make programs easy to explain, adopt, and scale.

Program Operations

• Monitor program usage, adoption, and operational performance.

• Identify and resolve issues in workflows, processes, or customer experience.

• Track program metrics and provide input into reporting dashboards.

Cross-functional Collaboration

• Collaborate with senior Product Managers on roadmap alignment while owning specific deliverables.

• Coordinate with Legal, Finance, and Operations on program policies, terms, and compliance.

• Serve as a day-to-day contact point for questions and blockers related to buying programs.

Knowledge, Skills, and Abilities

• 3–5 years of product management, program management, or business operations experience in a subscription business.

• Solid understanding of SaaS business models (subscription, usage-based, consumption credits, etc.).

• Experience writing requirements, managing backlogs, and collaborating with Product, Sales, Customer Success and Finance teams.

• Strong organizational and communication skills; able to translate complexity into clarity.

• Analytical mindset, with the ability to interpret data and identify improvement opportunities.

• Ability to work independently or lead others on projects.

Qualifications

• BA/BS degree in Marketing, Finance, Economics, Statistics, or another relevant field. MBA a plus.

• 3+ years of licensing, pricing, sales, or equivalent.

• Experience using Microsoft Office products (emphasis on Excel and PowerPoint).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Build and maintain strong relationships with a portfolio of customers, ensuring they achieve their desired business outcomes.

• Develop a deep understanding of our solutions to guide customers through adoption, usage, and optimization.

• Monitor customer health and engagement, identifying opportunities to improve adoption, mitigate risk, and drive retention.

• Conduct regular check-ins and business reviews to communicate value, share insights, and align on goals.

• Collaborate cross-functionally with internal teams (Sales, Support, Product, and Marketing) to advocate for customer needs and ensure a seamless experience.

• Identify and support renewal and expansion opportunities by demonstrating the ongoing value of our solutions.

• Capture and share customer feedback to help improve products, services, and processes.

• Contribute to the continuous improvement of Customer Success programs and best practices.

• Experience in a customer-facing role (Customer Success, Account Management, or Consulting), ideally within a SaaS or technology environment.

• Strong communication andrelationship-buildingskills with a customer-first mindset.

• Ability to quickly learn and articulate technical concepts to both technical and non-technical audiences.

• Proven success managing multiple priorities and driving measurable results for customers.

• Experience presenting business reviews or customer success plans to executive stakeholders.

• Analytical, data-driven approach to understanding customer health and identifying growth opportunities.

• Collaborative team player who thrives in a fast-paced, evolving environment.

• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience).

• 3+ years of experience in a customer-facing role within a SaaS, cloud, or technology company.

• Passion for customer success and continuous improvement.

• Excellent communication and problem-solving skills.

• Ability to travel up to 10% as needed.

• Proficiency in English required; additional languages are a plus.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

What you will be doing

• Drive the planning, execution, transition and operational phases of Customer Experience programs focused on delivering value to F5’s internal and external customers.
• Facilitate discussions across teams to proactively resolve issues and blockers while fostering alignment and driving successful outcomes.
• Develop and update status reports, project plans and RAID logs to provide clear visibility into key achievements, program progress, and risks.
• Build and maintain strong relationships across Digital and with business partners across F5 to keep work aligned with business objectives.

What you will bring to this role

• Bachelor’s degree in computer science, Information Technology, or related technical field
• 3-5+ years of technical program management experience in Business Technology or Digital organizations
• Superb verbal and written communication skills for conveying updates to project stakeholders and execs
• Demonstrated ability to drive cross-functional collaboration and to lead using influence
• Excellence in identifying and managing issues and risks across multiple cross-functional projects
• Experience collaborating with globally distributed engineering teams
• Skilled at leveraging Agile and Hybrid methodologies for project delivery
• Demonstrate high emotional intelligence (EQ) and self-awareness

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.