דרושים ב-Ebay ב-Australia, New South Wales, Sydney

Responsibilities

• General Manager (GM) for eBay Commerce Australia Pty. Ltd. (eCA), eBay’s regulated Australian payments entity. Represent eBay externally with regulators, government officials and industry bodies.

• Drive the development of regulatory frameworks to comply with the Australian Financial Services Licence including governance, policies and controls, operational risk management, safeguarding funds and regulatory reporting.

• Define and implement a strategy to deliver strong, clear governance across eCA as required by external regulations and internal eBay policies.

• Lead eCA Board meetings (agenda, materials, and minutes). Ensure the Board is fully equipped to supervise the business of the entity and its financial affairs.

• Develop detailed understanding and aligned plans for all activities performed by the entity to anticipate and mitigate risks.

• Chair management meetings, monitoring and urgently closing out issues across the entity. Foster a culture of learning to drive continual improvements.

• Supervise service levels as detailed in eBay Support Agreements and external contracts. Champion improvements to service levels across eBay and key 3rd parties through predefined channels.

• Act as a key representative for eCA for audits & ensuring detailed planning and preparation ahead of time and Management Action Plans are completed. Work with Enterprise Risk Management as part of the ERM monitoring program.

• Stay ahead of financial services & regulatory requirements, advising the business on opportunities and risks from a changing payment landscape.

• Deeply understand the regulatory requirements on eBay’s product design. Integrate cross functionally, working closely across Legal, Compliance, Tax, Privacy, Sourcing, Auditors, Finance, Product, Risk, Payments, and senior management to ensure current regulatory requirements are understood as they apply to eBay and fulfilled with future requirements adequately planned for.

Job Requirements

• Ability to work in a dynamic, fast paced environment and to influence cross functionally, act quickly, and conclusively with outstanding attention to detail.

• Effective executive level communicator with strong diligence, documentation, and executional follow through.

• Sound experience working with regulators and expertise in payments/ financial services with an ability to apply regulatory requirements to functional applications.

• Commercial outlook with ability to assess comprehensive impacts to the business.

• Strategic and creative problem solver with self-confidence, ‘can do’ attitude, sound judgement and a good sense of humour.

• Consistent track record leading sophisticated projects across large and distributed organisations.

• Ability to thrive in a fast-paced, dynamic environment, comfortable leading with ambiguity

• Highly collaborative and a standout colleague.

Experience and Qualification

• Completed a Bachelor’s Degree or equivalent in Banking, Finance, Accounting or other relevant areas.

• Worked with a company which has an AFSL (or an authorised representative of an AFSL). Responsible Manager experience is must-have .

• Experience in financial product advice, including drafting financial services guides, product disclosure statements (or like offer documents), merchant terms and conditions, overseeing the provision of financial product advice in relation to payment facilities on a day-to-day basis, or the development of advice templates,

• Experience in financial/remittance services, including reviewing application / onboarding requirements, attending to funds settlement processes, configuring payment gateways, attending to transaction processing, or assisting merchants / clients to maintain compliance with payment card network rules and regulations.

• Oversee day-to-day facilities operations, including both hard and soft services (e.g., maintenance, janitorial, events, catering, etc.).
  

• Manage small- to medium-scale facilities projects, ensuring timely delivery within scope and budget.
  

• Foster a proactive service culture, ensuring prompt and effective resolution of workplace maintenance and service issues.
  

• Regularly visit regional offices to audit performance and ensure consistency in service quality.
  

• Develop, manage, and report on both expense and capital budgets, in close collaboration with Finance.
  

• Act as a primary liaison with a variety of stakeholders including Security, HR, IT, Procurement, Real Estate, Space Planning, Design & Construction, EH&S, Legal, and Brand teams.
  

• Partner with business unit leaders and third-party vendors to ensure efficient and safe workplace operations.
  

• Identify and drive initiatives to enhance service delivery, reduce costs, and optimize operational performance.
  

• Develop and implement standardized facilities management practices and tools to ensure consistency and efficiency across all regional locations.
  

• Excellent interpersonal and communication skills, with a strong service-oriented mindset.
  

• Proven ability to influence without authority and collaborate across diverse functional groups.
  

• Financial acumen with experience in facilities budget development and oversight.
  

• Demonstrated success managing teams across multiple locations.
  

• Trusted and persuasive communicator who can build strong relationships with senior leaders, team members, and external vendors.
  

• Experience managing facilities within fast-paced, technology-driven environments.
  

• Proactive and results-oriented with a high level of accountability and follow-through.
  

• Skilled in vendor management with a focus on performance and customer satisfaction.
  

• BA/BS degree preferred in Facilities Management, Hotel Management, Mechanical/Electrical Engineering, Architecture, Design, or Business Administration.
  

• 7+ years of facilities management experience, ideally in a technology company setting.
  

• 5+ years of people management experience (direct or indirect), with demonstrated leadership in dynamic office environments.
  

• Ability and willingness to travel frequently across regional office sites.
  

Key Responsibilities

Strategic Leadership:

· Develop & execute eBay Australia’s shipping & logistics roadmap, prioritizing cross-border efficiency and scalability.

· Lead carrier negotiations (domestic: AusPost, StarTrack, Toll; international: DHL, FedEx, UPS, regional specialists) for competitive rates, service levels, and innovation.

· Design solutions for complex international logistics challenges (customs clearance, duties/taxes, tracking, returns).

Operational Excellence:

· Manage day-to-day logistics performance across B2C, C2C, and B2B channels, focusing on delivery speed, cost, and reliability KPIs.

· Oversee cross-border compliance (Australian Border Force, AQIS, GST regulations) and risk mitigation.

· Work with Product/Tech teams to enhance shipping tools, tracking visibility, and seller integration.

· Advise Commercial teams on logistics-driven growth opportunities (e.g., new international corridors).

· Support Customer Service with escalation resolution and root-cause analysis for delivery failures.

Data-Driven Innovation:

· Analyze shipping data (costs, transit times, damage rates) to identify trends, inefficiencies, and improvement areas.

· Pilot new technologies (e.g., AI-driven routing, blockchain customs docs) and last-mile solutions.

· Optimize returns logistics & reverse supply chains for international items.

· Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.

· Build trusted relationships with carriers, 3PLs, customs brokers, and internal stakeholders (Sales, Marketing, Finance).

eBay Global Shipping is seeking a dynamic and operational-focused Manager of Shipping & Logistics to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia’s carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options for their buyers.

Key Responsibilities

Operational Management & Performance:

· Manage the daily operational performance of eBay Australia's shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.

· Serve as the primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).

· Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.

· Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.

Carrier Relationship & Strategy:

· Support the development and execution of the carrier strategy for Australia.

· Assist in contract negotiations and rate reviews, providing data-driven insights on performance and cost.

· Onboard and integrate new carrier partners and services into the eBay platform.

· Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.

· Work closely with the eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.

· Partner with the customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.

· Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.

Data Analysis & Reporting:

· Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance, analyze root causes of issues, and identify opportunities for optimization.

· Develop and present regular reports on shipping performance to internal stakeholders.

Qualifications & Experience

· 7 years of experience in logistics, supply chain management, or parcel carrier management, preferably within e-commerce or a fast-paced retail environment.

· Demonstrable, hands-on experience working with Australia’s major and regional carriers (e.g., Australia Post, StarTrack, Sendle, etc.). You understand their systems, processes, and operational strengths and weaknesses.

· Strong operational background with experience managing SLAs, KPIs, and daily performance metrics.

· Proven ability to build and maintain effective relationships with external partners and internal teams.

· Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).

· Excellent problem-solving skills and the ability to thrive in a dynamic environment.

Highly Desirable:

· Knowledge of cross-border shipping processes and challenges is advantageous.

· Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.

Here are some things you’ll find yourself doing day-to-day:

• Managing a team across Deals & Retail Promotions. Including team members who are part of our graduate rotation program, helping them develop their skill set, build their personal brand, and feel a part of the team

• Onboarding and training new team members, creating a results driven and collaborative team culture

• Developing our quarterly plans and to drive innovation and engagement in our promotion’s playbook

• Leading partnership negotiations with vendors and driving strategy and collaboration

• Being the key stakeholder across Advertising, Seller marketing and product driving collaboration and improving ways of working

• Owning the Deals & Sales & Events strategy – Driving simplified and precise execution

• Driving business growth by running our weekly promotion, acquisition, and retention campaigns

• Leading cross-functional teams (of creative/brand, social media, email, digital marketing, merchandisers, Product, UX, analysts, legal) to deliver multi-channel marketing campaigns and promotions

• Generate standardised reporting for all campaigns to track and report performance; report on critical metrics and generate next step recommendations

The person we’re looking for:

• Marketing background, 5 years experience with owned digital marketing channels

• Retail or e-commerce background preferred

• Bachelor’s degree in relevant field

• You’re agile and thrive under pressure

• You put the customer at the heart of what you do

• A multitasker who can drive multiple projects and project streams at one time

• Ability to influence others and establish relationships across the organisation

• Drive to hit financial targets

Role: Sneaker Authenticator

• Inspect, authenticate and re-package sneakers adhering to strict standards and processes.
• Utilise expertise in sneakers to confirm an item's authenticity by locating brand identifiers (i.e SKU, size, manufacturer defects, assess wear)
• Evaluate the quality of materials and construction of footwear
• Work with eBay software and technology systems to track the item from dock receiving to the moment it is posted to the end customer.
• Proactively work with the warehouse team and customer service to optimise processes.
• Keep detailed notes and enter accurate data into our authentication database, including release information, product skus and production dates
• Proactively work with other departments to improve processes

• Knowledge of sneakers across all brands, including originals, luxury and re-releases
• Prior experience of authentication desired.
• An eye for detail, with a precise and analytical mindset.
• Comfortable with technology platforms.
• Highly organized with demonstrated attention to detail
• Dedicated to empowering the team around them and being a inclusive and supportive team member and contributor in all that you do.
• Uphold our eBay beliefs and deliver our company DNA with impact.
• Ability to work independently as well as part of a team
• Ability to work in a fast-paced and high-volume environment
• Must be available and willing to work extended hours as occasionally needed, including weekends and holidays, to meet business needs.
• Must be able to hold and move boxes (up to 20kg)

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Reduce Transaction Friction: Identify and implement solutions to decrease the proportion of transactions experiencing friction, such as SNAD and cancellations, while improving policy adherence and automation.

Solve Complex Problems:

Foster key relationships across the organisation to understand global products, localise them for the Australian market, and manage projects from inception to execution.

Develop Mechanisms: Strengthen assessment, monitoring, testing, and goal-setting standards, creating sustainable mechanisms to report results and address issues with internal partners.

This position is based in Sydney, Australia.

What You Will Bring:

Understands the importance of analytics, design, and research in building new processes and deploying new technologies.

Is a strategic thinker with vision and creative problem-solving skills.

Builds and sustains positive relationships, both locally and globally.

Communicates clearly, effectively, and proactively with outstanding listening, written, and verbal communication skills.

Uses data effectively to drive decisions.

Project Management experience in ecommerce and marketplaces.

Demonstrable experience in process improvement.

Experience in supporting cases that require optimisation across multiple partners.

Ability to use quantitative and qualitative insights effectively.

Education/ Relevant experience:
University/graduate degree, preferably in a business-related area
5+ years ecommerce operations and project management experience.