דרושים Global Head Syndicates Middle Office ב-Citi Group ב-United Kingdom, London

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

• Manage the day-to-day running of the Natural Resources Middle Office team based in London.
• Manage the day-to-day client contact and handling of client issues relating to Letters of Credit, Cash against documents and other Trade Services products with proactive follow up with the respective Operations; Sales; Product Management teams.
• Full understanding of how security is taken over transactional collateral.
• New client on boarding and management. Work in partnership with Implementations; Sales; Product and Technical Partners.
• Maintain pristine controls for all aspects of the middle office function to ensure effective risk management for EMEA Trade.
• Maintain active engagement with Product, Sales and Coverage partners in relation to new customer requirements.
• Enable EMEA Trade to provide our clients with a "best in class" service through streamlined operations delivery, innovative client solutions, clear, concise and timely responses to queries, Trade related issues and timely escalation of any issues to operations managers.
• Provide awareness to all managed clients of tools available to them to aid them.
• Understanding of Tripartite agreements and hedging.
• Escalate customer feedback, processing delays and errors appropriately.
• Monitoring of secured transactions and collateral, tracking the lifecycle from purchase to sale.
• Liaising with warehouse companies, clients and counterparties.
• Ensure the team maintain clear and concise positions in Triquesta per customer detailing transactional financing exposures and status of outstanding transactions ensuring that facility utilisation requests from clients fall within the agreed credit parameters.
• Ensure approval requests are received for transactions that fall outside the approved criteria.
• Report accurate positions for transactional financing per obligor and client group to the relevant Natural Resources Transactors adhering to Citibank's risk management policies and procedures.
• Identify any potential efficiencies and opportunities to automate/digitise.

What we’ll need from you:

• Relevant years of experience in a related senior level role with experience in managing a trade middle office team
• Commodities Middle Office knowledge and experience
• A strong understanding of Trade related functions and processes.
• Knowledge of applicable Operational Policies / procedures / Control Standards
• Excellent Client Services skills
• Ability to work effectively in situations requiring analytical, interpretive, and problem-solving techniques
• Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships
• Proven experience in creating and implementing processes that result in improved business performance
• Ability to manage multiple priorities simultaneously

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Time Type:

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads

• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.

• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting.

• Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management

• Responsible for EMEA rollouts of modernized strategic payment platforms

• Drive stability and resiliency across EMEA payment flows

Additional Responsibilities:

• Establishes strategic plans for function.

• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned

• Own and lead disaster recovery plans.

• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

• Ensure development plans are in place for staff

Qualifications:

• Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.

• Experience of senior stakeholder management

• Quality orientation with a strong eye for detail

• Process driven approach with an appreciation of industry best practice

• Detailed-oriented, with strong analytical skills

• Develops and maintains effective and positive working relationship with peers, stakeholders and management

• Pro-active, organized, thorough and energetic

• Excellent communicator, presenting to senior management level stakeholders

• Manager of managers in a diverse distributed environment

• Demonstrable track record of impactful organizational improvement

• Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers

• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads

• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.

• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting.

• Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management

• Responsible for EMEA rollouts of modernized strategic payment platforms

• Drive stability and resiliency across EMEA payment flows

Additional Responsibilities:

• Establishes strategic plans for function.

• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned

• Own and lead disaster recovery plans.

• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

• Ensure development plans are in place for staff

Qualifications:

• Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.

• Experience of senior stakeholder management

• Quality orientation with a strong eye for detail

• Process driven approach with an appreciation of industry best practice

• Detailed-oriented, with strong analytical skills

• Develops and maintains effective and positive working relationship with peers, stakeholders and management

• Pro-active, organized, thorough and energetic

• Excellent communicator, presenting to senior management level stakeholders

• Manager of managers in a diverse distributed environment

• Demonstrable track record of impactful organizational improvement

• Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers

• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

This role will be based out of the London, UK office.

Strategy and Process

• Drive execution of key strategic initiatives for CCB Globally and across Banking to ensure delivery with high quality, accuracy and timeliness. This will include a combination of leading or supporting projects or initiatives, depending on their nature
• Own the strategic, administrative, operational, and process enhancements on key CCB / Banking processes in partnership with internal other teams e.g. Cluster BE, Coverage, Loans, Resources, Strategy, Risk, Finance, etc.
• Support the Global BE team to articulate strategic priorities, support governance programs & track performance against strategic priorities
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed effectively
• Manage and coordinate teams of cross-functional stakeholders. Provide strategic direction and accountability across disparate teams to create excellent outcomes
• Independently lead project management of global key enabler workstreams (e.g. internal partnerships, target market framing, product gap analysis, data remediation, etc).

Business Reviews

• Analyze detailed performance metrics to understand business drivers, opportunities & threats. Monitor ongoing performance
• Leverage global data sources to prepare adhoc analysis on key strategic / operational and deliver actionable insights
• Lead/support the development of and production of materials for management presentations, town halls, etc.
• Share best practices within CCB BE broadly and across Banking.

Risk & Controls

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Substantial experience in financial services.
• Prior commercial banking experience preferred.
• Connects the dots, is proactive and takes ownership.
• Experience working in global and complex settings with multiple stakeholders.
• Proven ability to work in a team of diverse skill sets and cultures.
• Proven ability to work in high-pressure, time-sensitive environments.
• Knowledge of tech-enabled reporting tools.
• Ability to quickly grasp and master new concepts, functional and technical knowledge.
• Excellent communication skills, influence others to achieve business objectives.
• Excellent Excel and PowerPoint skills.

Education:

• Bachelor's degree/University degree or equivalent experience.

Time Type:

Implement Enhanced Testing and Recovery:

• Oversee the implementation and execution of Production Swing testing for critical applications, ensuring applications run from their alternate site for a minimum of 5 days.

• Implement and oversee Data Recovery testing, ensuring applications can recover critical data from backup solutions within the defined Impact Tolerance (ITOL).

• Drive the onboarding of critical applications to the One-Touch Recovery orchestration solution.

• Minimize the Recovery Time Actual (TRTA) for critical applications.

Design and Architecture:

• Champion resilient application design by advocating for and integrating resiliency principles into architectures, and promoting the use of established resiliency patterns.

• Leverage cloud-native services and features to enhance application resiliency. This includes services for auto-scaling, load balancing, and disaster recovery.

• Explore and implement chaos engineering practices to proactively identify and address system weaknesses under stress.

Proactive Vulnerability Management:

• Proactively identify vulnerabilities through regular architecture reviews, comprehensive scenario testing, and foundational testing.

• Document and demonstrate mitigation efforts for all discovered vulnerabilities. This includes developing remediation plans, implementing necessary changes, and validating the effectiveness of mitigations.

• Ensure that all identified vulnerabilities have remediation plans scheduled.

Operational Resilience Adherence:

• Ensure that all critical applications adhere to operational resilience testing and recovery requirements.

• Collaborate with relevant stakeholders to define and maintain appropriate impact tolerances for critical business services.

Performance Measurement and Reporting:

• Monitor and report on key resilience metrics, including the number of applications executing production swing tests, the number of applications on One-ouch Recovery, recovery times and adherence to operational resilience requirements.

• Provide regular updates to senior management on the status of resilience initiatives and key performance indicators.

Key Qualifications:

• Relevant professional software engineering experience - and in particular in SRE roles

• Expertise analyzing complex application, database, network, and OS issues across a distributed large scale customer facing systems

• Strong communication skills and ability to work effectively across multiple business and technical team

• Experience in Java, .NET, Maven, Gradle, Jenkins, Helm, Puppet, Chef, Ansible, Kubernetes, AWS, Splunk, Prometheus

• BS degree in computer science or equivalent field

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

Time Type:

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

This product management role is part of the Global Liquidity and Cash Concentration (‘GLCC’) solutions area. The position entails responsibility for Cash Concentration, Notional Pooling and Real-Time Liquidity Product Management and Commercialization activities for the UK, Europe and MEA cluster encompassing product strategy and performance, product and platform delivery/ rollout, deal management, commercialization risk & control and re-platforming.

What you’ll do:

Product Strategy and Performance

• Contribute to the product strategy and roadmap based on market developments & customer needs.
• Provide inputs to investment strategy and prioritization across GLCC solutions in liaison with cluster teams.
• Gather market intelligence and develop market sizing to identify the attractiveness of particular markets segments and product offerings. Define and analyse sector trends, opportunities, and issues.
• Plan and execute pricing and expense management initiatives to optimize portfolio performance.
• Drive management visibility of performance drivers and delivery to plan through regular updates and presentations.
• Alignment with multiple stakeholder groups including Global/ Cluster Product, Operations, Technology, Sales, Banking, Legal and Risk teams to drive the product agenda for the relevant clusters.

Product & Platform Development/ Rollouts

• Work with Global Product Development leads to support the rollout of new or enhanced products, features, and global platforms to the cluster, while ensuring that all necessary approval requirements and governance processes are adhered to.
• Collaborate with technology, operations, and client-facing teams to plan and execute the phased migration of liquidity structures from legacy platforms to global platforms.
• Contribute to the enhancement of digital capabilities and STP processes to improve client experience.

Commercialization

• Drive client usage and commercial success of GLCC products, harnessing data/metrics and through alignment with LMS Solutioning, sales and banking teams.
• Assist sales and relationship managers in identifying client needs and proposing solutions in line with business objectives.
• Develop and update GLCC client collateral and internal collateral to support value articulation and commercialization efforts.
• Ensure maintenance and updates to product content on internal and external channels.
• Deliver trainings to client-facing teams on product positioning and usage.

Deal Management

• Engage with and support LMS solutioning and client-facing teams on deals and client asks.
• Ongoing support for deals including deal review, pricing approvals and exception handling.
• Recommend and deliver process improvements in collaboration with onboarding, operations, technology, and other teams.

Risk and Control

• Build and maintain a pristine risk and controls environment in collaboration with global, and cluster partners.
• Ensure timely and comprehensive Product Approval Program review and Capability Grid updates.
• Appropriate assessment of risks in reviewing and approving deals.
• Ongoing monitoring of the product portfolio vis-à-vis established risk acceptance criteria.
• Driving risk mitigation and remediation efforts in coordination with Legal, Risk, Sales, Banking, Operations, and other teams.
• Proactive identification, ownership and management of issues and incidents.
• Contribute towards preparation and support for of audits / regulatory reviews.

What we’ll need from you:

• Significant level of expertise and demonstrated experience in Product Management and/or Product Development discipline, preferably in Liquidity and Cash Management.
• Expertise or knowledge of interest rates and currencies is useful.
• Knowledge of Citi and TTS systems and processes is helpful.
• Demonstrated analytical, problem-solving and decision-making skills.
• Ability to make complex judgments and to provide solutions based on sophisticated analytical thought.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type: