Citi Group EMEA Head Production Services - Director 

United Kingdom, England, London 

552463357

This role is the EMEA head of Production Services for Citi’s Crown Jewel - Treasury and Trade Services (TTS) Payment Technology and involves the following responsibilities:

• Senior Stakeholder management - facing off to cluster heads, payments product EXCO, technology & ops heads

• Production Management for the complex and diverse EMEA clusters - 50 countries encompassing 350 production applications, multiple branches, Critical Business Services and FMIs & Clearing systems.

• Manage the complex Payments Regulatory Environment for UK and CEP legal entities – responsible for ensuring accurate and timely PSD and DORA reporting.

• Director level senior coverage for EMEA overlapping with NAM and Asia; this will allow us provide global follow the sun senior management capability for payments production management

• Responsible for EMEA rollouts of modernized strategic payment platforms

• Drive stability and resiliency across EMEA payment flows

Additional Responsibilities:

• Establishes strategic plans for function.

• Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions.

• Influences and negotiates with senior leaders (across functions); may communicate with external parties

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned

• Own and lead disaster recovery plans.

• Lead and deliver local staff forums, present global, regional and location news encouraging global collaboration.

• Contribute to define and Implement standard methodologies for the department. Ensure transparency and consistency across teams in the region and globally.

• Ensure team adheres to standard methodologies and process including driving compliance to clockwork, resilience and capacity planning

• Develop positive relationship with the infrastructure & other functional support teams to drive efficiency

• Set measurable / challenging goals for self and team ensuring continuous improvement and self-development of staff

• Ensure development plans are in place for staff

Qualifications:

• Relevant advanced level experience in a leadership role, with extensive experience in business, functional and people management.

• Experience of senior stakeholder management

• Quality orientation with a strong eye for detail

• Process driven approach with an appreciation of industry best practice

• Detailed-oriented, with strong analytical skills

• Develops and maintains effective and positive working relationship with peers, stakeholders and management

• Pro-active, organized, thorough and energetic

• Excellent communicator, presenting to senior management level stakeholders

• Manager of managers in a diverse distributed environment

• Demonstrable track record of impactful organizational improvement

• Demonstrable senior Application Support or Project Management experience relating to distributed teams and managing managers

• Drive and determination: Demonstrates self-motivation and drive and shows determination to achieve goals

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree/ Master’s degree preferred and managerial experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type: