Citi Group Middle Office Oversight Manager Hybrid 

United Kingdom, Scotland, City of Edinburgh 

901056891

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Senior Manager will be responsible for all Middle Office oversight. Client ownership is key with a requirement to meet with clients on an ongoing basis through the year on their service across many Middle Office functions. The role will also be involved in client onboarding and implementing internal change & efficiencies to support business growth

What you will do:

• Ensure that all client deliveries are met to agreed service level agreements and regulatory requirements.
• Ensure communication with clients, both internal and external, is effective.
• Ensure that oversight controls and processes are effective and that these are reviewed on an ongoing basis with a focus on business risk
• Ensure oversight of offshore teams is effective, and that feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues.
• Investigation and resolution of complex queries and client queries in a timely manner.
• Develop strong, pro-active relationships with all internal and external customers.
• Lead on projects and process improvements and the resultant training.
• Working closely with other relevant operational peers to ensure that process risks are minimised.
• Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
• Deputise for Senior Manager at internal and external meetings.

Development Value:

• Opportunity to work in a dynamic and growing business
• Opportunities to develop a team in a rapidly changing environment
• Opportunity to develop industry knowledge, communication and management skills.
• To develop relationships with colleagues in other Operational Areas
• Opportunity to provide oversight and govern offshore teams

What we'll need from you:

• Significant management & interpersonal skills are essential
• Knowledge of Middle Office services and clients
• Experience using Aladdin would be a plus
• Project Management skills will also be an advantage
• Communication skills

• Highly numerate

• Pragmatism combined with a can-do attitude is a pre-requisite.
• Excellent oral and written communication skills
• Excellent interpersonal skills
• A high energy level and an enquiring mind

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Time Type:

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