דרושים Agency Operations Associate - Servicing Team ב-Capital One ב-United States, Charlotte

Responsibilities:

Responsibilities of the position include being a subject matter expert and key contact internally withRisk, Compliance and Audit and externally with the Agencies. In addition to the following responsibilities (either directly or via oversight and leadership of the team):

• Manage insurance compliance and reporting to GSE’s

• Vendor compliance and oversight;

• Oversight and quality review of New Loan Boarding

• Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams

• Ensure compliance with Agency guidelines

• Ensure compliance with Master Servicing procedures for the loan servicing portfolio

• Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other complex borrower related issues

• Track Loan Operations metrics and ensure teams are well managed

• Ability to understand complex customer needs

• Applies experience and analysis to develop creative and innovative solutions for variousissues

• Provide guidance to the team on all aspects of GSE requirements, communication, andreporting

• Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools.

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 4 years of experience working in Commercial Real Estate

• At least 3 years of experience managing a loan servicing team

• At least 2 years of Fannie Mae and Freddie Mac experience

Preferred Qualifications:

• 5+ years of experience working with GSE-backed multifamily loans

• 4+ years of experience managing a loan servicing team

• 3+ years of Fannie Mae and Freddie Mac experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Senior Manager Insurance will be responsible for managing a team of Associates and the oversight of Insurance Compliance functions for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government-Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner.

Responsibilities:

• Responsibilities of the position include being a subject matter expert and key contact internally with Risk, Compliance and Audit and externally with the Agencies, Third Party Vendors in addition to the following responsibilities (either directly or via oversight and leadership of the team):

• Evidence of Insurance and Policy collection; Paid receipt/invoice collection; Insurance Compliance reviews, requests for modifications, etc...; Vendor compliance and oversight; Force placement insurance coverage; Regulatory Compliance for Flood Insurance;

• Insurance Reporting and certifications to GSE’s and Master Servicers

• Ensures Team metrics are functions are well managed

• Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams

• Ensure compliance with Agency guidelines

• Ensure compliance with Master Servicing procedures for the loan servicing portfolio

• Performing problem research

• Applies experience and analysis to develop creative and innovative solutions for variousissues

• Provide guidance to the team on all aspects of GSE requirements, communication, and reporting

• Work directly with Agency Finance technology team on dashboards and enhanced reporting tools.

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 5 years of experience working in Commercial Real Estate

• At least 5 years of experience managing a loan servicing team

Preferred Qualifications:

• 6+ years of experience working with GSE-backed multifamily loans

• 6+ years of experience managing a loan servicing team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Associate will be the primary contact and decision maker for all aspects of the deal closing process.

Responsibilities:

• Review complex loan documents, drive deal closing calls that include internal and external deal team members and counsel.

• Ensure legal documentation accurately reflects the intentions of the credit approval.

• Facilitate teamwork and continuity.

• Solid knowledge required for the role and pursues gaining new knowledge when required.

• Positively accept change and engage productively with the team and relevant stakeholders.

• Ensure transactions are closed in compliance with the Bank’s loan policy and any other requirements designated by the credit approval.

• Works with Relationship Manager/Underwriters to understand the transaction and make sure that all relevant documentation is obtained for a timely closing.

• Liaise and coordinate pre-closing requirements with internal and external clients (Underwriter, Relationship Manager, Borrowers, Agent Banks).

• Demonstrate ability to balance required regulatory and policy requirements when making decisions.

• Remain current on all pending and proposed regulatory changes affecting compliance.

• Ensure Know Your Customer “KYC” requirements have been met prior to closing a transaction.

• Resolve issues that might impede closing and use judgment to involve the manager and internal counsel when required.

• Complete post-closing steps to ensure that all necessary documentation is received by downstream partners.

• Monitor and clear loan exceptions; respond to audit requests

• Book and fund new loans and related activities in the loan accounting system.

• Perform process quality reviews of work such as cash break analysis and comprehensive testing of system enhancements.

• Develop, design, and follow inter-departmental controls and risk reducing processes.

• Prepare and submit periodic departmental, team, and metric reports.

• Maintain accuracy and customer satisfaction as the singular priority.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 75024, 23238 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of Loan Closing or Loan Servicing experience in Commercial or Business Banking

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 2+ years of Commercial Loan Closing or Commercial Loan Servicing experience

• 2+ years of Loan Syndication (agent or participant) experience

• 1+ years of experience with ACBS

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Responsibilities:

Responsibilities of the position include being a subject matter expert and key contact internally withRisk, Compliance and Audit and externally with the Agencies. In addition to the following responsibilities (either directly or via oversight and leadership of the team):

• Manage insurance compliance and reporting to GSE’s

• Vendor compliance and oversight;

• Oversight and quality review of New Loan Boarding

• Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams

• Ensure compliance with Agency guidelines

• Ensure compliance with Master Servicing procedures for the loan servicing portfolio

• Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other complex borrower related issues

• Track Loan Operations metrics and ensure teams are well managed

• Ability to understand complex customer needs

• Applies experience and analysis to develop creative and innovative solutions for variousissues

• Provide guidance to the team on all aspects of GSE requirements, communication, andreporting

• Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools.

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 4 years of experience working in Commercial Real Estate

• At least 3 years of experience managing a loan servicing team

• At least 2 years of Fannie Mae and Freddie Mac experience

Preferred Qualifications:

• 5+ years of experience working with GSE-backed multifamily loans

• 4+ years of experience managing a loan servicing team

• 3+ years of Fannie Mae and Freddie Mac experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Responsibilities

• Review and understand legal documentation in order to input onto servicing system

• Perform quality control reviews with strong attention to detail for all loans entered into system

• Ability to work both independently and collaboratively through projects and day to day functions.

• Ability to meet tight deadlines during high volume times with accuracy

• Initiate loan disbursements (Insurance, Tax, Reserves)

• Process Escrow Analysis reviews and identify any discrepancies

• Monitor servicing mailbox and complete data updates to system

• Attend assigned training covering regulatory and compliance issues

• Effectively communicate with Borrowers, Insurance Agents, third party vendors and internal associates

• Assist in initial and ongoing review of departmental procedures.

• Participate in planning, testing and implementing projects aimed to streamline and or automate manual tasks.

• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 1 year of experience in financial services

Preferred Qualifications

• 2+ years of Commercial Bank Operations, Loan Servicing, Risk, Compliance or Government Sponsored Entities (GSE) experience

• 2+ years experience with McCracken Strategy System

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.