דרושים Employee Experience Technical Writer ב-Airbnb ב-ארהב

The difference you will make:

From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role you will contribute ideas that further the vision of the product, define a project’s content strategy, and drive consensus for the language we use throughout the guest experience.

A typical day:

• Touch base with your team to review project goals and timelines
• Write clear and concise copy across multiple product touchpoints
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work

Your expertise:

• 8+ years of experience in UX writing, content design, or content strategy
• Experience shepherding ideas from early stage concepts to launch
• Experience working with and presenting to executive teams
• Experience writing content principles, messaging frameworks, and style guides
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Offices: United States

A Typical Day:

• Develop and implement innovative recruiting strategies to fuel business growth
• Lead, inspire, and empower a high performing team of recruiters to build high quality pipelines
• Oversee team success: manage prioritization, delegate responsibilities, and ensure accountability
• Mentor, guide, and support the career development of our Technical Recruiting team members
• Leverage data to continuously improve hiring processes—from candidate experience to interviewing, and events
• Role model effective leadership l through collaborative everyday interactions and sound decision-making
• Deliver regular data, metrics, and performance reports to keep the team and stakeholders informed
• Collaborate with recruiting leadership to execute on strategic hiring plans
• Partner with leaders across technical teams, Talent Partners, and other business functions to align on headcount and workforce planning

Your Expertise:

• 10+ years of experience in technical recruiting including 2+ years of experience managing full cycle in-house Technical Recruiters
• Ability to build strong partnerships with leaders at all levels of the organization
• Genuine passion for developing and leading people
• Strong communication and organizational skills
• Proven track record in delivering on hiring goals
• Ability to build effective recruiting strategies that contribute to the team’s hiring goals
• Ability to motivate and inspire a recruiting team and stay calm during high pressure recruiting cycles
• Ability to drive and complete projects executing against timelines

Offices: United States

The Difference You Will Make:

You will play a crucial role in tackling projects that power search and recommendations across the entire Airbnb platform—directly influencing how guests and hosts connect in meaningful ways. Success in this role requires a strong sense of ownership, coupled with the ability to think critically and strategically while managing relationships with cross-functional stakeholders.

A Typical Day:

• Shape and influence the technical direction of projects, ensuring we meet stakeholder needs while maintaining high-quality standards. Rapidly prototype and validate project ideas through iterative development cycles, adapting as necessary based on insights and data.
• Balance broad, outcome-driven thinking with attention to critical details, exercising sound judgment to prioritize where deep focus is necessary to ensure successful execution.
• Define and secure stakeholder alignment on clear, measurable success criteria to accelerate AI initiatives. Regularly assess risks and opportunities, and devise proactive mitigation strategies to maintain momentum and project success.
• Maintain transparent and effective communication channels to keep stakeholders informed of progress, developments, and challenges.
• Expertly present outcomes and updates to senior leadership, clearly and comprehensively articulating trade-offs, risks, and emerging opportunities.

Your Expertise:

• At least 10 years of work experience, with at least 8 years as a TPM or relevant experience
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Self-motivated, proactive and proven ability to adapt well and work with teams having different operating cadences.
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data driven analyses, and influencing results
• Experience with ML models, LLMs, LRMs, feature development, model testing and resource management to support the development of AI-powered product experiences.
• Familiar with A/B testing, incremental delivery and deployment.
• Ability to ramp up quickly and learn new technologies with minimal lag time.
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders.

Offices: United States

The Difference You Will Make:

As a Senior Engineer on our seasoned team, you will be a crucial technical contributor on our most critical initiatives, often engaging with partners well outside of your direct team. You’ll contribute heavily to our flagship initiatives, and you’ll sometimes lead major projects with other engineers and functions, leveraging your skills and experience throughout the full software development lifecycle. Your ingenuity, technical expertise, and leadership abilities will serve as a force multiplier for your team and collaborators. You’ll help level up your team around you in technical and operational excellence, delivering on our short term commitments, while building momentum for the long term.

A Typical Day:

• Design solutions, write code
• Work side by side with your core team, deep in the weeds of the code for services your team owns and operates
• Mentor and inspire your teammates, especially those with less experience than you
• See, own, solve, and execute on your own new ideas that will enable us to build products that can more effectively adapt to the often amorphous world of tax

Your Expertise:

• 5+ years relevant experience as software engineer, with expertise in technologies such as React, TypeScript, GraphQL, Design Systems, etc.
• Able to contribute/operate down the stack as needed: Java, Thrift, Airflow, or similar technologies
• Experience designing, building, launching, and operating complex, user-facing software
• Ability to toggle between executing on company-defined priorities and self-defined goals
• Great at collaborating and influencing technical direction on aspects not directly within your control
• Able to communicate well with a wide variety of cross functional partners such as Legal, Customer Support, Experience Design, etc.
• Skilled at managing initiatives with ambiguous or rapidly shifting requirements
• Able to contribute to the enrichment of the general engineering culture of the wider organization
• Experience with Global Tax or related regulatory/compliance domains highly desirable

Offices: United States

A Typical Day:

• Lead research strategy across Global Operations, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across the UXR team.
• Facilitate alignment among Product Managers, Designers, Writers, Customer Support teams, and partner organizations on project plans including goals, scope, and timeline.
• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across the wide variety of areas within Global Operations.
• Execute in a fast-paced environment with ambiguity.

Your Expertise:

• 12+ years industry experience, using both qualitative and quantitative research methodologies.
• 5+ years managing UX researchers.
• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices.
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Strong experience managing in a remote working environment.
• Past work in a horizontal product space.
• Past experience leading research in at least one of the following areas: Trust, Safety, Customer Support, Privacy, or a related area.

Bonus experience:

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences.
• Background in leading research on sensitive topics.
• Experience in multiple areas of Trust, Safety, Privacy, Customer Support, and identity.
• Past close collaboration with other research functions, including Market Research or Consumer Insights

Offices: United States

The Difference You Will Make:

This role is deeply cross-functional, with projects spanning a wide surface area. Building positive relationships across a multitude of technical teams will be essential to your success as a leader. This role will also:

• Lead Complex Technical Programs & AI Transformation: Drive the predictable and impactful delivery of complex technical programs, particularly those focused on system integration and infrastructure. This involves leveraging deep AI fluency and advanced software architecture skills to implement AI-driven processes and tools for hypothesis testing, design validation, and requirements synthesis to accelerate development cycles.
• Technical Execution & Proactive Quality: Oversee technical execution at a granular level, manage architectural dependencies and mitigate engineering risks. This includes deploying and championing AI-powered solutions for efficient bug triage, predictive root cause analysis, automated testing, and enhancing overall code quality and architectural health within the infrastructure domain.
• Strategic Technical Problem Solving: Proactively identify and resolve technical risks, manage technical debt, and ensure adherence to best practices in a complex, multi-system environment, with specific expertise in cloud infrastructure and MLOps .

A Typical Day:

• Collaborate with leaders across the company to manage and continuously optimize delivery activities and processes. Create alignment on strategies and roadmaps, and ensure effective prioritization / trade-offs against overall strategy and organizational constraints
• Maintain a portfolio view of programs and ensure senior leadership has sufficient visibility into execution status, issues, and decisions to ensure continued alignment
• Partner with cross-functional leaders to proactively understand their needs and opportunities for your team; offer a strategic perspective, sound judgment, and attention to detail to aid in achieving practical business impact
• Build and maintain a high-performance culture- you will be responsible for developing a team of TPMs, providing continual feedback, coaching and career growth for direct reports
• Help scale your team's impact by favoring automation over manual work, setting realistic goals and expectations with stakeholders, and up-leveling TPM skills
• Provide executional guidance and support for your team’s projects by helping simplify the technically complex, unblocking teams, identifying risks and opportunities
• Partner with your peers leading other TPM teams to strengthen the craft
• As needed, hands on management of large, complex, strategic programs

Your Expertise:

• 13+ years of experience with building and managing a team of Technical Program Managers within the Infrastructure technology domain.
• Strong technical program management background, with demonstrated experience leading large projects across multiple software teams.
• Experience leading and mentoring a team of TPMs, creating a culture of inclusiveness and sustainability
• Organizational leadership, with an ability to collaborate with and influence teams across boundaries
• Self-motivated, curious, proactive with a proven ability to adapt well and work with teams having different operating cadences.
• Experience working in a highly cross-functional environment where communication with multiple groups is imperative

Offices: United States

The Difference You Will Make:

We’re seeking a seasoned and imaginativeto create scaled educational content that inspires and empowers hosts across Homes, Services, and Experiences—from first-timers to Superhosts. You'll blend instructional design, behavioral science, and deep production expertise to deliver engaging, actionable content across multiple formats—from in-product education and toolkits, to workshops, short-form videos, and interactive learning experiences.

• Lead the design and execution of scalable learning experiences for Airbnb Hosts across a variety of formats, including in-product education, workshops, toolkits, videos, interactive content, assessments, articles, and live events.
• Work closely with LX leads to transform strategic briefs into tangible solutions and clear production plans that drive progress from concept to execution with rigor and clarity.
• Apply your multidisciplinary design expertise to all stages of creative production, from bringing early ideas to life with low-fidelity sketches and prototypes through to final delivery of polished, high-quality assets.
• Deliver educational content that is insight-driven, beautifully crafted, and aligned with Airbnb’s brand and learning standards.
• Collaborate closely with LX strategy and production leads, the host community, and cross-functional partners in product, marketing, legal, and policy.
• Ensure all educational experiences meet standards for brand consistency, instructional quality, and accessibility for a global audience.
• Design with a deep understanding of how people learn—creating experiences that engage, motivate, and drive meaningful action. Background in behavioral or learning sciences is a plus.
• Lead projects through the full development lifecycle—setting timelines, ensuring quality, and coordinating with cross-functional stakeholders for successful implementation.
• Continuously inspire and inform our team of new tools, platforms and opportunities for innovative learning and instruction at scale.

• 10+ years of experience in instructional design, learning experience design, or educational content creation, preferably in tech, product, or media settings.
• Skilled in multiple instructional disciplines, including curriculum design, storytelling, instructional video, short-format content, visual design, peer learning, and/or interactive experience design.
• Exceptional writing and communication skills, with the ability to create clear, concise, and engaging learning content.
• Demonstrated expertise developing and delivering learning experiences across diverse formats and channels—live, digital, and in-product.
• Proficient in tools such as Figma, Keynote, video editing software, UX design platforms and CMS/LMS systems; familiarity with generative AI tools for learning is a plus.
• Proven track record of developing and leading learning programs that drive measurable impact.
• Experience creating scaled educational programs for global audiences, with awareness and sensitivity to cultural, regional, and generational differences.
• History of delivering premium-quality creative work, with experience collaborating with external creative partners such as editors, videographers, producers, and localization teams.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• Curious, empathetic, and passionate about Airbnb’s mission, with a deep respect for and understanding of the Host community.
• Passion for Airbnb’s brand, mission, and core values.

Offices: United States