Dell UX Writer 

United States, Texas, Round Rock 

360901205

UX Writer

User Experience (UX) Design drives the delivery of a world-class user experience throughout the Dell Technologies portfolio. We add ourto a varied range ofprojects, focusing on ideation, user-flow analysis, wireframing, interaction, design, visual design,and execution. Our input ensures that our customers experience the highest levels of usability, desirability, and satisfaction.

UX Writeron ourRound Rock, Texas.

team oversees creating and governing all transactional content that is sent to Services customers. This content is executedacross digital communicationschannels, including email, SMS, system notifications, UI messaging, social media, chatbots, and internal tools.While the primary focus will be on transactional touchpoints,also experiment with new avenues to build holistic and connected end-to-end experiences.

In this role,collaborate with designers, writers, developers, and other key business stakeholders to create, test, and improve communications. Understanding the context and where the customer is in their journey is critical to being successful in this role.

You will:

• internal technical and non-technical information to compose quality writing in the form of email messages, notification texts, andothercommunicationsthat our customers can understand and use to get the most out of our service offers

• Craft, write, edit, test, and improve content to align with Dell’s brand voice and the Services style guide

• Become an expert in your assigned workstreams or product groups

• Evaluate the customer’s communication journey across different channels to understand what information is relevant and useful to the customer

• the Services Customer Communicationsteam tobecome advocates in how theyusecontent in designs and storytelling.Work alongside researchers

• with trends incontentdesign and UXto stay informed of best practices

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Requirements

• 2+ years of experience working directly inUX writing, content design, content strategy, or information architecture;8+ years of related experience in a professional role with aBachelor’s degree in marketing, English, journalism, technical publishing, or related fields; or6+ years with aMaster’sdegree or PhD; or equivalent experience

• Experience writingclear, concise, and compelling contentfor different use case scenarios on a large complex websiteorsoftware applicationswithstandards inaccessibility, and globalization in mind.

• Ability to design content solutions to improve systems, overcome technical constraints, and reduce content debt

• Strong storytelling skills and experience sharing strategic rationale of content decisions with stakeholders

• Mastery of conversational writing in United States English that is professional, yet approachable, and inclusive

Desirable Requirements

• Experience working withstyle guides, transactional email templates, qualitative research,andcollaborative designand projecttoolssuch as Figma, Miro,LeanKit, and

• Experience working in an agile environment, product management or UX design.

compensation practices.The salary range for this position is.