Representative Customer Care jobs at Paypal in France

This job will contribute, ask questions, engage, and collaborate with your immediate team. You will occasionally suggest efficiencies and exercise judgment on important issues.

Essential Responsibilities:

• Engage and collaborate with immediate team members.
• Contribute to solutions and suggest process efficiencies.
• Exercise judgment on issues of importance within the team.
• '--Assist in early-stage sales funnel activities to drive revenue growth.
• Utilize customer contact information to nurture interest and gain commitment.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

We welcome applications from candidates of all backgrounds. While this role does not require bilingual skills, the ability to communicate fluently in both French and English is highly valued and will be considered a strong asset.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The USA national hourly pay range for this role is $39 to $64

Our Benefits:

Any general requests for consideration of your skills, please

This job assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You’ll research issues, interpret transaction activity, and resolve concerns to support their business. You’ll also mentor new agents, provide feedback to managers and team leads, and act as an escalation point for complex cases. By proactively communicating with support teams and educating customers on product features, you’ll enhance their experience. Additionally, you’ll handle escalations, consultation lines, and various communication channels while ensuring privacy, security, and compliance.

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.
• Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback.
• Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience.
• Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues.

Expected Qualifications:

• 2 years of relevant work experience

The total compensation for this position may include an annual performance bonus (or other incentive compensation as applicable), equity, and medical, dental, vision and other benefits. For more information visit

The U.S. national annual pay range for this role is $18 to $21 an hour USD.

Our Benefits:

Any general requests for consideration of your skills, please

This job develops strategic engagement plans, facilitates workshops, creates communication strategies, acts as a subject matter expert, leads discussions on market trends, designs comprehensive solutions, oversees resolution processes, and builds strong client relationships. It involves analyzing feedback trends and proposing tailored growth opportunities.

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify issues and recommend best practices to enhance sales team efficiency and effectiveness.
• Lead functional projects and programs, ensuring successful outcomes through effective coordination and collaboration.
• Prepare detailed sales reports and presentations, offering valuable insights to support decision-making.
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's offerings.
• Foster a culture of continuous improvement within the customer success team, promoting professional development and growth.

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please

Pay with Venmo allows Venmo users to transact with e-commerce merchants utilizing their Venmo balance and/or any linked financial instrument.You will be responsible for defining a product strategy and executing a prioritized roadmap aimed at enabling more merchants to accept Venmo quickly and easily, while also improving the product’s value proposition for merchants and consumers.We’re looking for a roll-up-the-sleeves product manager who can empathize with both merchant commerce partners and Venmo consumers; and can translate the needs of both into a comprehensive product roadmap.This role requires strong leadership skills, strategic thinking, technical and data acumen, and the ability to navigate ambiguity and drive alignment across multiple teams and stakeholders.

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

• 8+ years of related experience with software or technology product management -- preferable in e-commerce, payments or financial services
• Experience building a product roadmap and working with cross-functional stakeholders to deliver measurable impact
• Analyze, quantify, and articulate trade-offs of what you are building
• Familiarity with Fintech products and concepts
• Strong verbal communication and presentation skills to senior leaders and stakeholders
• Deep attention to detail; desire to collaborate on new processes forefficiency
• Demonstrated ability to work independently and still hit core responsibilities and keydeadlines
• Know how to collaborate and tactically work with senior leaders that are stakeholders on your projects and ability to quickly build consensus.
• Experience with qualitative and quantitative user testing

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please

This job assists customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions. You’ll research issues, interpret transaction activity, and resolve concerns to support their business. By providing proactive guidance and real-time solutions, you’ll enhance customer loyalty while ensuring privacy, security, and compliance with account guidelines.

Essential Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
• Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
• Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
• Maintain account confidentiality, ensuring customer privacy and security in all interactions.
• Recommend solutions and alternatives that align with customer needs and business objectives.
• Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
• Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.

Minimum Qualifications:

• Minimum of 1 year of relevant work experience

Our Benefits:

Any general requests for consideration of your skills, please

What you need to know about the role:The Business Development Representative will lead and execute coordinated outreach campaigns, incorporating both phone calls and strategic digital communications, including email and connections on social and professional platforms. This high-performing individual will focus on building meaningful relationships with merchants, driving market development opportunities at scale and with high velocity.Your day to day:• Contact prospective merchants across phone, email, in-person events and social platforms to generate and uncover new opportunities at scale and velocity.
• Perform initial needs assessment of prospect while identifying existing pain points to determine how PayPal’s platform could address those needs.
• Research and stay up to date on current market trends, opportunities and competition
• Conduct research to expand contact lists within targeted accounts using tools like Zoominfo, Sales Navigator and other methods.What do you need to bring:• Desire to learn inside sales methodologies and strategies.
• 1-2 years of sales, marketing or business development experience. SaaS sales experience is a plus.
• Dynamic hunter personality with a drive to reach decision makers is essential.
• Demonstrated track record of achieving both individual and team goals in a professional setting.
• Ability to work collaboratively and effectively, both on a team and individually, in a high energy, ever-changing, dynamic sales environment.

Essential Responsibilities:

• Complete routine tasks with detailed instructions.
• Utilize customer contact information to reach out via phone, social, and email.
• Discover customer needs and explain PayPal’s value proposition.
• -Gain customer commitment to take the next step in the sales process.
• Suggest changes to existing processes and procedures to improve efficiency and results.

Minimum Qualifications:

• No relevant work experience required

Our Benefits:

Any general requests for consideration of your skills, please