Partner Principal Specialist jobs at Mongodb in United States, New York

We believe strongly in personal growth and mentorship so your ability to succeed is directly related to your desire to grow.

This role is fully onsite, Monday through Friday, at our New York City headquarters.

Our ideal candidate will have:

• 4+ years of experience in an end-user IT support role, including direct technical support for Executives and VIPs
• Proven ability to deliver white-glove, high-touch service in fast-paced, high-visibility environments
• Hands-on experience with macOS and Windows troubleshooting and administration
• Strong diagnostic and problem-solving skills, particularly with conference room and office AV technology
• Minimum 1 year of experience as a Slack administrator, including application support and integration management
• Proficiency with Jira for project management, including sprint planning, backlog grooming, and task ownership
• Solid understanding of AV VLANs and multicast traffic, with experience working closely with Network teams to resolve AV-related connectivity and performance issues
• Experience with Zoom Room NDI configuration, deployment, and management for high-quality video production and streaming workflows
• Intermediate knowledge of office network infrastructure and endpoint connectivity
• Demonstrated success in supporting and integrating multiple SaaS platforms across an enterprise environment
• Familiarity with AV platforms such as Crestron, Biamp Tesira, and Dante audio networking
• Practical understanding of home office video conferencing and streaming technologies
• Experience delivering AV&C support for corporate events, board meetings, and internal broadcasts
• A proactive mindset with a focus on automation and process improvement
• Strong written and verbal communication skills, able to explain complex technical topics across audiences
• Experience maintaining internal documentation and contributing to scalable self-service resources
• Calm, empathetic, and composed under pressure, with the ability to manage multiple real-time issues
• Familiarity with Zendesk and other ITSM/ticketing systems
• Willingness to travel to domestic and international offices as needed
• Preferred experience with video/audio production for live or hybrid events
• Experience administering Zoom, WebEx, Google Meet, and collaboration platforms such as Lucidsuite
• Bonus: Familiarity with Monday.com, Fellow, and Microsoft Teams administration

• Configure, deploy, and maintain end-user hardware and conference room technology, with a focus on automation and efficiency
• Deliver hands-on, in-person troubleshooting to support employees in maximizing productivity through effective technology use
• Administer and maintain SaaS applications, while building integrations to streamline and automate recurring workflows
• Provide high-touch, white-glove technical support to executives and other VIP stakeholders
• Act as a technical advocate within the organization—conducting training sessions, creating self-service documentation, and promoting best practices
• Ensure seamless interoperability across collaboration tools and platforms to drive efficient and intuitive user experiences
• Participate in on-call rotations and be available for off-hours maintenance, upgrades, or urgent escalations
• Support and manage AV systems for day-to-day use as well as internal events, executive meetings, and company-wide broadcasts
• Serve as the on-site point of contact for AV contractors during office buildouts, refreshes, and technology upgrades
• Maintain accurate and comprehensive documentation of all support activity to inform internal knowledge bases and user guides
• Collaborate closely with the IT Support and Workplace teams to coordinate local meeting logistics and ensure smooth operations
• Provide backup support for general IT troubleshooting and walk-up assistance when needed

The IT AV&C Support Specialist will be successful in this role when they can execute the following strategic tasks/responsibilities:

• Maintain an accelerated personal growth path:
  • In 8 months you’ll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day AV tasks.
  • Within 8 months you’ll be actively developing novel solutions to inefficient processes and problems.
  • By 12 months you’ll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. This could mean anything from becoming a Slack Integration Wizard to a Zoom Rooms Guru; your growth path is largely defined by your interests and desires.
• Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleagues
• Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
• Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts

• Proactively prospect, identify, qualify and develop a sales pipeline through our Global/Regional System Integrators
• Work with our Enterprise Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Recruit and build strong and effective partner relationships, resulting in growth opportunities
• Own, on behalf of VP - Area Sales, all things partner related
• Manage Partners at an Area level but loop back to Global team
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 5+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business
• 3+ years of quota-carrying experience generating pipeline and selling through Global/Regional System Integrators in a heavy sales matrix model
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets
• Skills in building business champions and running a complex sales process
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, devops and open source technology a plus
• Drive and a competitive nature: Possess a strong desire to be successful
• Skills in managing time and resources; sound approach to qualifying opportunities
• Aptitude to learn quickly and establish credibility. High EQ and self-aware
• Passion to grow your career in the largest market in software (database) and a desire to develop and maintain an in-depth understanding of MongoDB products

• Develop and maintain reporting to track campaign effectiveness, partner engagement, and ROI
• Analyze campaign trends and insights to provide data-driven recommendations that influence campaign strategy and execution
• Regularly present campaign performance data to Global Partner Marketing stakeholders

• Identify opportunities to build and automate reporting and data management processes
• Track and manage all joint marketing campaigns with global CSP partners, ensuring data accuracy and consistency
• Provide visibility into how global campaigns impact revenue and lead conversions
• Collaborate with Global and Regional Partner Marketers to ensure seamless tracking of campaign-influenced deals
• Continuously refine campaign tracking methodologies and develop scalable reporting frameworks

• Work closely with Global Cloud Partner and Regional Marketers to manage MDF budgets, tracking fund utilization and performance impact
• Ensure all campaign funding requests align with business objectives and adhere to partner funding rules
• Submit accurate funding claims and invoices, ensuring compliance with CSP partner processes

• Strong analytical mindset with experience in performance reporting and data visualization
• Experience with marketing analytics, sales operations, or business intelligence tools (e.g., Salesforce, Tableau, Looker, Google Analytics, Excel, Google Sheets, or similar)
• Familiarity with MDF processes, funding claims, and partner credit rules is advantageous but not required
• Exceptional organizational and project management skills, with a detail-oriented approach
• Strong communication and stakeholder management skills to collaborate effectively with cross-functional teams

As a Growth Marketing Specialist focused on Conversion Rate Optimization (CRO), you will be responsible for developing and implementing optimization strategies to engage our users across multiple channels including email, in-product, and more. This role requires experience in A/B testing, content optimization, and user behavior analysis within a SaaS environment. You should have excellent problem-solving and communication skills, the ability to translate data into actionable insights, a collaborative mindset, and be extremely organized.

• Analyze existing communications and performance data to identify opportunities for optimization
• Develop and prove data-driven hypotheses through A/B testing to increase engagement and conversion rates
• Implement successful optimizations across web pages, email, in-product messages, and other channels
• Enhance the user experience by helping to identify and create frictionless conversion paths between lifecycle areas
• Communicate insights and recommendations to cross-functional stakeholders, including Product, Analytics, and Marketing Operations
• Develop a deep understanding of MongoDB Atlas’ user base to make content recommendations and identify messaging gaps

• 2+ years of B2D or B2B experience with CRO, A/B testing, and data analysis in a growth or lifecycle marketing role
• Proficiency with email marketing platforms (Iterable, Marketo, Eloqua, etc.) and customer engagement platforms (Intercom, Braze, etc.)
• Strong understanding of email best practices and how they impact conversion rates.
• Familiarity with lifecycle/growth marketing strategies and how they intersect with CRO efforts
• Understanding of how to successfully scale optimizations efforts across different areas of the user journey
• Excellent problem-solving skills and the ability to translate data into actionable insights
• Strong communication and cross-functional collaboration skills with teams including product, analytics, and marketing operations
• Adaptability and flexibility under pressure with a strong grasp of task prioritization and proper evaluation of situational urgency
• An ownership mentality and drive to always keep learning and improving

• Provide hands-on support for the planning and execution of first-party events, including MongoDB.local programs
• Assist with event logistics such as registration, signage, materials preparation, and vendor communication
• Help ensure cross-functional alignment by coordinating with field/strategic marketing, revenue marketing, DevRel, and other teams
• Work closely with the Strategic Event Operations team to support campaign execution, lead flow management, and sponsorship fulfillment
• Maintain accurate event data, track key metrics, and assist in post-event reporting
• Help manage event communications, including internal updates, promotional materials, and event messaging
• Support event managers with budget tracking, invoices, and contract management
• Be adaptable and work across global time zones to support first-party team members, ensuring smooth execution regardless of location

• Timely and accurate execution of event tasks
• Positive feedback from internal stakeholders and event attendees
• Ability to manage multiple projects efficiently in a fast-paced environment

• Highly organized and detail-oriented, with strong project coordination skills
• A team player who thrives in a support role and enjoys enabling team success
• Flexible and comfortable working across time zones to support global teammates
• A clear and proactive communicator who keeps stakeholders informed
• Solution-oriented with a “get things done” mindset
• Comfortable working in a fast-paced, high-growth environment

• 1+ years of experience in event coordination, event marketing, or a related support role
• Strong organizational and administrative skills
• Ability to manage multiple projects and deadlines simultaneously
• Strong communication skills, both written and verbal
• Comfortable working independently while being part of a global team
• Proficiency in Google Suite, Slack, and Zoom
• Willingness to travel (~20%, domestically & globally)
• Based in North America, preferably east or central time zones

• Experience in the tech industry or working with B2B events
• Familiarity with event platforms like Cvent, Splash, and Jifflenow
• Exposure to marketing automation or CRM tools (Salesforce, Eloqua, etc.)
• Fluency in a non-English language