Principal Product Designer jobs at Intuit in United States, San Diego

• Customer Champion
• Strategic Outreach : Collaborate with the analytics team to identify and target high-value prospects for the Lighthouse program. Develop and execute compelling outreach campaigns across various channels (email, phone, etc.) to engage potential customers.
• Relationship Deepening : Develop and implement a comprehensive customer engagement model specifically for the Lighthouse program, focused on building long-term relationships and fostering customer loyalty. Continuously engage with customers, demonstrating value, gathering feedback, and identifying opportunities for deeper integration and growth.
• Success Story Development : Identify and cultivate high-impact customer success stories within the Lighthouse program to showcase the positive impact of Intuit products. Collaborate with marketing to develop compelling narratives and prepare customers for participation in case studies, testimonials, and Intuit events.
• Feedback Champion : Establish a systematic process for gathering and analyzing customer feedback specifically from Lighthouse participants. Proactively share insights with internal teams to inform product development, refine the Lighthouse program, and advocate for customer needs.
• Action-Oriented & Organized : Track all touchpoints meticulously, ensuring accurate records of interactions, needs identified, and next steps. Stay on top of follow-ups, ensuring no opportunity slips through the cracks.

• Customer-Centric Mindset : A genuine passion for understanding and advocating for customer needs. Proven ability to build strong relationships and establish trust.
• Experience : 5+ years of experience in a senior level customer-facing role, ideally within a sales, business development, or customer success capacity.
• Communication Prowess : Exceptional written and verbal communication skills. You're able to clearly articulate value propositions, craft compelling emails, and build rapport through phone conversations.
• Analytical Mindset : Comfortable interpreting data to inform your outreach strategies and track progress against goals.
• Self-Starter : You're proactive, resourceful, and take initiative. You're able to manage your time efficiently and thrive in a fast-paced environment.
• Passion for People : You genuinely enjoy connecting with others, understanding their needs, and fostering relationships.
• Bonus Points:
  • Experience with CRM systems (e.g., Salesforce, HubSpot)
  • Familiarity with marketing automation tools
  • Knowledge of Intuit suite of products and ecosystem
  • Familiarity with solution consulting

We are seeking a
Principal Software Engineerwith deep expertise in compilers, programming language design, and virtual machine technologies (JVM, CLR, or similar). In this critical role, you will lead the evolution of our tax development languages, enabling a future where AI is deeply integrated into both the tax development lifecycle and runtime systems.

You'll drive innovation at the intersection of language technology and AI, helping us transform how complex tax solutions are designed, developed, and delivered.

• Lead the architecture, modernization, and implementation of compiler and runtime technologies, working with proprietary and general-purpose language environments.
• Evolve our language ecosystem to integrate seamlessly with AI-driven workflows and intelligent tooling.
• Design and enhance programming language features with a focus on enabling AI-assisted development, runtime optimization, and future scalability.
• Collaborate with AI/ML teams to define how language constructs and runtimes interact with AI models and services.
• Drive technical decision-making across compiler optimization, code generation, language evolution, and runtime systems.
• Research emerging trends in AI, compilers, and software engineering to keep our platform on the cutting edge.
• Mentor engineers and champion technical excellence across the organization.
• Produce high-quality, maintainable code and detailed technical documentation.Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:

  Southern California $242,000 - $327,500This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• 10+ years of professional software engineering experience.
• Deep expertise in compiler design , programming language theory , and runtime systems .
• Hands-on experience working with JVM , CLR , or other modern virtual machine technologies.
• Strong programming skills in C++, .NET, Java
• Solid understanding of software performance optimization, memory management, and concurrency.
• Experience with modern software engineering practices (version control, CI/CD, testing frameworks).

You’ll be at the center of driving clarity, prioritization, and execution across a diverse portfolio of initiatives that align with the broader enterprise goals. This is a high-visibility role, ideal for someone who brings a strong blend of operational excellence, strategic mindset, and people-first leadership.

Operational Strategy & Planning

• Lead annual and quarterly operational planning processes, aligning priorities with enterprise objectives and GSP’s strategic roadmap.
• Develop and manage OKRs and success metrics to ensure focus and accountability across the team.

Program & Initiative Execution

• Drive end-to-end delivery of high-impact, cross-functional initiatives from scoping to implementation.
• Establish frameworks and scalable processes for effective program governance, progress tracking, and risk mitigation.

Project Prioritization & Portfolio Management

• Partner with the Chief of Staff, PMO leader and GSP leaders to assess and prioritize project investments that deliver measurable business value.
• Maintain visibility and alignment across key workstreams to ensure resources are focused on the most critical outcomes.
• Operationalize reporting out of projects, RTB and Change the Business that impact Input Goals, Big Bets and True North objectives.

Planning and Performance

• Lead the development and integration of strategic and operational plans across GSP, ensuring strong alignment with company-wide objectives.
• Drive continuous performance evaluation through robust planning models, capacity assessments, and KPI frameworks that measure both operational delivery and business value.
• Partner with Finance, PMO, and business unit leaders to translate plans into actionable roadmaps, resource allocations, and investment strategies.
• Monitor and adapt plans based on business shifts, helping the organization remain agile and focused on the highest-impact outcomes.
• Support quarterly and mid-year performance reviews with data-driven insights and narratives that inform leadership decisions and improve execution discipline.

Budget Planning, Forecasting, and Adjustments

• Lead the comprehensive budget planning process, developing detailed forecasts, and managing ongoing budget adjustments in close collaboration with finance and departmental leads to ensure fiscal responsibility and strategic resource allocation.
• Maintain rigorous oversight of financial performance, regularly analyzing variances against forecasts, and proactively implementing necessary adjustments to align spending with operational needs and overarching business objectives.

Operational Health Metrics & Reporting

• Design, implement, and manage operational health metrics and performance dashboards that provide transparency into team effectiveness, project health, and business impact.
• Build and deliver regular reporting cadences (monthly, quarterly, ad hoc) to leadership and cross-functional partners to drive accountability and inform decision-making.
• Use data and insights to proactively identify risks, highlight wins, and recommend improvements to operating models and workflows.

Stakeholder Engagement & Influence

• Build strong, trusted relationships across GSP, Finance, Tech, and other enterprise teams.
• Communicate complex plans and progress clearly and persuasively with executives and stakeholders at all levels.
• Develop and implement strategies and planning models that accelerate decision-making to drive performance, achieve sustained YoY growth, and ensure target delivery.

Culture & Connected Leadership

• Foster a culture of collaboration, inclusion, and continuous improvement within your team and across partner functions.
• Lead with empathy, curiosity, and influence—demonstrating a strong ability to connect strategy to people and execution.

• 8+ years of experience in Strategic Program Management, or a similar function—preferably within a matrixed, fast-paced tech environment. Experience with Procurement operations, Purchasing, Accounts Payable, Supplier Data Management, Strategic Sourcing, Source to Contract, and 3rd party risk management.
• Customer obsessed- gets inspired by the customer problem and partners with process owners to inspire changes, or education and outreach
• Proven ability to drive operational excellence and lead complex, cross-functional programs from concept to completion.
• Strong strategic thinking skills, with the ability to connect the dots between data, strategy, and action.
• Excellent communication, stakeholder management, and executive influence skills.
• Comfortable working with ambiguity and pivoting priorities as needed to align with enterprise needs.
• Influences and drives decisions by crafting a clear point-of-view that includes options, proposed data-backed recommendations, and rationales.
• Proactively identifies obstacles, helps develop recommendations for resolution, and quickly escalates to leaders.
• Exhibits high levels of judgment, innovation and creativity; is a strategic thinker
• Effective use of inquiry and advocacy to work through barriers
• Ability to work independently as well as lead and collaborate in cross-functional teams
• Strong organizational and time management skills

As a Growth and Retention Strategist, you will:

• Collaborate with cross-functional teams, including customer success, product management, and analytics, to reduce churn and drive customer retention across our QuickBooks customer base.
• Design and execute customer experiences tailored to high value customers to proactively address pain points, reinforce product value, and deepen engagement.
• Partner closely with customer success teams to synchronize messaging and outcomes across customer communications, retention efforts, and digital support platforms.
• Use Salesforce functionality and capabilities, such as data segmentation, workflow automation, and campaign tracking, to streamline engagement strategies and measure success effectively.
• Create playbooks, toolkits, and materials that empower customer success representatives to have meaningful conversations and deliver compelling value propositions to customers to reduce churn.
• Leverage data-driven insights to identify behaviors correlated with churn risks and execute strategies to mitigate those risks.
• Monitor funnel metrics and key performance indicators (KPIs) for retention and churn, continually optimizing efforts to align with growth objectives.
• Collaborate with product teams to influence roadmap priorities based on customer feedback around adoption challenges and unmet needs.
• Test, learn and iterate quickly to drive learnings and create value with velocity.

The ideal candidate for this role:

• Experience in SaaS Businesses: Proven track record of working in SaaS organizations with deep understanding of subscription-based models, user engagement, and customer retention strategies.
• Salesforce Expertise: Proficient in Salesforce functionality, including data segmentation, customer success representative workflows, customer lifecycle management, and reporting dashboards.
• Customer Success Knowledge: Hands-on experience working within or alongside customer success teams, with a strong grasp of how retention programs support long-term growth.
• Analytical Mindset: Strong ability to interpret customer data, identify retention trends, and implement actionable insights to reduce churn.
• Collaborative Problem-Solving: Comfortable working across teams in a matrixed organization while driving alignment toward business objectives.
• Campaign Execution: Proven ability to design and launch targeted customer experiences both in and out of product.
• Customer-Centric Approach: Passionate about helping customers succeed, staying empathetic to their challenges while advocating for solutions that drive measurable impact.

Preferred Qualifications:

• Bachelor’s degree in Business, Customer Experience, Marketing or related areas. Master’s degree or specialized certifications are a plus. Equivalent experience will be considered.
• 5+ years of experience in product marketing, customer success, or similar roles in SaaS businesses.
• Experience working with financial software or with small businesses is a strong advantage.
• Ability to manage multiple projects, prioritize outcomes, and meet deadlines in a fast-paced environment.

As a Principal, you will seek to identify and realize new growth opportunities for TurboTax within our core tax portfolio. You will partner with marketing, product & tech, finance, data science to ideate and bring your growth strategies to life. Your skill set as a growth strategist will be fully employed to define the highest-priority opportunities, as you work closely with cross functional partners to execute deep dives, business requirements, success criteria and roadmaps. This will facilitate Director and VP decisions across product, marketing, finance and data science and drive action to ultimately grow the business.

Specific Responsibilities Include:

• Lead strategic initiatives, including development of clear action plans, identification of success metrics and targets, and management of timelines, focused on the TurboTax “Do It With Me” product
• Own mix management within the portfolio, ensuring we are meeting business performance objectives
• Leverage customer insights, competitive understanding, and data analytics to unlock growth opportunities and influence product, marketing and data science roadmaps.
• Size new opportunities and articulate actionable recommendations that drive business impact; proactively identify roadblocks and suggest alternative solutions.
• Leverage the appropriate learning strategies, including qualitative and quantitative consumer research and A/B in-market testing to roll-out experiences and creative that deliver improved business outcomes.
• Develop clear business requirement documents that translate customer insights into impactful benefits and growth initiatives.
• Collaborate closely with Product Management, Analytics, Finance, Marketing and Research teams to create and deliver seamless customer and partner experiences.
• Proactively analyze business data to generate insights and make informed decisions that drive business results.
• Represent the voice of the customer at the table and provide leadership across product, marketing, sales and other partner teams
• Facilitate joint problem-solving with mid-level and senior-level business partners
• Author and deliver high-impact presentations and plans
• Develop relationships with mid-level and senior business leaders
• Coach and mentor junior team members

• 8+ years within a growth related role. This could range from product marketing, growth strategy, business strategy, product management
• Business Ownership: Strong command of the business and identifying opportunities to pivot or accelerate to address revenue goals.
• Strategic and Analytical: Experience with both qualitative and quantitative customer research. Ability to quickly analyze and synthesize data from a variety of sources and distill into clear, concise recommendations for an executive audience. Proven ability to leverage data to measure business performance, inform growth opportunities and business case development.
• Self Starter: Demonstrated track record of self-motivation and willingness to proactively and independently take on leadership roles in projects, prioritize what matters, and manage multiple work streams simultaneously.
• Versatile Problem Solver: Forward-thinking leader with the ability to problem solve with ambiguity, drive data-based decisions and own outcomes, and roll up their sleeves to execute.
• Collaborator & Influencer: Strong interpersonal and influencing skills in a cross-functional, fast-moving environment. Ability to interact with colleagues of all levels in a peer-like way.
• “Test & Learn” mindset: Has a track record of innovation. Ability to translate customer insights into marketing and product activities that achieve tangible results
• Strong Communication: Has strong communication skills (written/verbal), presentation and facilitation skills
• Raises the Bar: Passion for excellence and the desire to have a significant impact on the business
• Self-Motivated: Highly self-motivated and willing to proactively take on leadership roles within project teams and the company at large
• BA/BA required or equivalent work experience, MBA preferred

As a Principal Product Manager on the Product Growth team, you will lead the identification and execution of high-impact growth initiatives, balancing rapid experiments for immediate results with long-term investments that drive scalable growth across business units and ultimately the company. You will own the vision, strategy, and execution of critical product funnel optimizations, leveraging data and experimentation to deliver measurable outcomes. In this role, you will guide a dedicated pod of Engineering, Design, and Data Science teammates, ensuring alignment and excellence in execution across the organization. As the Growth function continues to scale, this role also offers opportunities to take on broader leadership responsibilities.

• Strategic Vision and Leadership :
• Identify, define, and own the growth strategy for prioritized funnels, aligning with key business objectives.
• Set a clear vision and roadmap for growth initiatives across multiple time horizons, working closely with cross-functional partners to execute on that vision effectively.
• Serve as a lighthouse example for understanding, identifying, and executing high-impact growth work, setting a gold standard for growth practices across the Product organization
• Team Leadership and Collaboration :
• Act as the central point of coordination for cross-functional teams, fostering strong collaboration and alignment across functions.
• Partner closely with other Product Managers and business leaders to ensure cohesive growth strategies across the organization.
• Provide mentorship and thought leadership within the team, creating a culture of high velocity, a bias for action, experimentation and shared learnings.
• Data-Informed Experimentation :
• Partner with analytics and data science to uncover growth opportunities through data insights and opportunities to improve instrumentation and logging across GBSG’s portfolio of products.
• Establish and track key metric goals and countermetrics to ensure sustainable growth outcomes that are deeply customer centric.
• Execution and Innovation :
• Drive execution of end-to-end experiments and feature improvements, maintaining a focus on velocity and measurable impact.
• Pilot innovative growth tactics that can scale across the organization, creating a blueprint for future pods.
• Scale the Function as a Center of Excellence
• While this role initially focuses on individual contributions and cross-functional leadership, there is a clear pathway to product leadership opportunities as the Growth function scales.

Experience:

• 8+ years of experience in product management, with a proven track record of driving growth at scale through data-driven initiatives and experimentation.
• Experience leading cross-functional teams, including engineering, design, data science, and research.
• Proven ability to work collaboratively with and influence other Product Management, Marketing, and Engineering leaders to drive outcomes.
• Bachelor's degree required; technical degree (Computer Science, Engineering, etc.) or MBA preferred. Equivalent experience will be considered.

Customer-Centricity and Business Acumen:

• Deep customer empathy and a strong commitment to customer centricity, serving as a fierce advocate for customer needs throughout the growth process.
• Thorough understanding of business fundamentals and how growth metrics directly impact business outcomes, enabling alignment between product initiatives and organizational goals.

Analytical Rigor:

• Exceptional ability to analyze and synthesize data to inform decisions, identify opportunities, and measure outcomes.
• Experience working closely with data science and analytics teams to uncover actionable insights.

Collaboration and Leadership:

• Strong cross-functional collaboration skills, with the ability to lead and inspire teams across engineering, design, marketing, and analytics.
• Effective communicator capable of aligning stakeholders and driving consensus in a fast-paced environment.

Execution Excellence:

• Bias for action, with a track record of delivering results through agile, iterative processes.
• Ability to balance short-term wins with long-term growth strategies.

Preferred Qualifications

• Experience in driving product growth within a large organization.
• Familiarity with AI-driven optimization and personalization techniques.
• Background in financial technology or B2B software serving the SMB segment

As a Sr. Staff Product Designer on the Product Growth team, you will lead the design strategy and execution of high-impact growth initiatives. Your role will involve crafting user-centric experiences that drive scalable growth across business units and the company. Collaborating within a dedicated pod of Engineering, Product Management, and Data Science teammates, you will ensure alignment and excellence in execution across the organization. As the Growth function continues to scale, this role offers opportunities to assume broader leadership responsibilities.

Design Strategy and Leadership:

• Define and own the design strategy for prioritized growth initiatives, ensuringalignment with business objectives.
• Meaningfully contribute to evolving Intuit’s Design System and practices as you test, learn, and iterate on the customer experience.
• Develop a clear design vision and roadmap across multiple time horizons,collaborating with cross-functional partners to execute effectively.

• Serve as a lighthouse example for understanding, identifying, and executinghigh-impact growth design work, setting a gold standard for design practices acrossthe Product organization.

• Act as the central point of coordination for cross-functional teams, fostering strongcollaboration and alignment across functions.
• Partner closely with Product Managers, Designers, and business leaders to ensurecohesive growth strategies across the organization.
• Provide mentorship and thought leadership within the team, cultivating a culture ofhigh velocity, a bias for action, experimentation, and shared learnings.

User-Centered Design and Experimentation:

• Leverage customer insights and data to inform design decisions, ensuring solutions are deeply rooted in customer empathy and address real user needs.
• Develop and implement design experiments to test hypotheses, iterating rapidlybased on feedback and data.
• Establish and champion growth design principles to ensure sustainable growthoutcomes that are customer-centric.

Execution and Innovation:

• Drive the execution of end-to-end design solutions, maintaining a focus on quality,velocity, and measurable impact.
• Pilot innovative design approaches that can scale across the organization, creating a blueprint for future growth design initiatives.
• Contribute to scaling the function as a center of excellence, with a clear pathway todesign leadership opportunities as the Growth function expands.

• 7+ years of experience in product design, with a proven track record of driving growth through user-centered design and experimentation.
• Experience leading cross-functional teams, including engineering, productmanagement, data science, and research.
• Demonstrated ability to work collaboratively with and influence other Design, Product Management, Marketing, and Engineering leaders to drive outcomes.

Customer-Centricity and Business Acumen:

• Deep customer empathy and a strong commitment to customer-centricity, serving as a fierce advocate for customer needs throughout the design process.
• Thorough understanding of business fundamentals and how tasteful design impacts growth metrics and business outcomes, enabling alignment between design initiatives and organizational goals.

Analytical Rigor:

• Exceptional ability to analyze and synthesize qualitative and quantitative data toinform design decisions, identify opportunities, and measure outcomes.
• Experience working closely with research and data science teams to uncoveractionable insights.

• Strong cross-functional collaboration skills, with the ability to lead and inspire teams across functions.
• Effective communicator capable of aligning stakeholders and driving consensus in a fast-paced environment.

Execution Excellence:

• Bias for action, with a track record of delivering results through agile, iterative design processes.
• Ability to balance short-term wins with long-term investments.