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Microsoft Cloud Solution Architecture Manager Belgium, Flemish Brabant, Zaventem 920204994
09.07.2024
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Responsibilities
- People Management: Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework
- Customer Centricity: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work (MW) expertise to enable defined Customer Success Plan outcomes
- Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
- Business Impact: Manage MW Usage, support business and deliver on customer value. Coach the team to develop opportunities to drive Customer Success business results by working with business and TDMs to ensure they understand MW value proposition and get value from their investment. Drive usage growth of MW workloads through Customer Success excellence; reducing competitive threat.
- Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging MW technical expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP. Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.
- Technical Leadership: Learn It All - Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals.
- Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey
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