Microsoft Technical Support Engineering 

China, Shanghai 

779934994

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

In Modern Work (MW), we help our customers get and stay productive with Microsoft 365 product families.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, andnew ways to achieve more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own,and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empowerand collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Bachelor orMaster’sDegree inComputerScienceor related field

• 5+ years technical support, technicalconsultingor relatedcustomer-facingtechnology experience

• in cloud computing services such IaaS and PaaS, especially Microsoft Azureservices, including Azure VM, Azure network, Entra ID and so on

• Strong knowledge of virtualization technologies such as VMware and Azure Virtual Desktop

• Familiarity with networking concepts and troubleshooting especially in application layer

• in scripting languages such as PowerShell and Python

• problem-solvingability and debugging experience in cloud and client applications

• Excellent communication skills and s

Experience in one or more of these areas desirable

• Strong understanding of Windows 365 Cloud PC architecture, administration, and configuration

• Strong knowledge of Microsoft Intune such as device management and access management

• Programming experience in SQL and no-SQL scripting

• Familiarity with Microsoft 365 apps and Microsoft Purview

• Having Microsoft Azure certificates such as Azure Solution Architect Expert is a plus

Language Qualification

• Mandarin Language: fluent in reading, writing, and speaking.

• English Language: fluent in reading, writing, and speaking.

Responsibilities

Response and Resolution

• leveragingtroubleshooting tools and practices.

• high levelsof customer satisfaction.

• Communicate technical information clearly and effectively to customers and internal teams.

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

• You deepen your technical and professionalproficiencyto enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement

• Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

• Participate in on-call rotations to provide after-hours technical support as needed.

• Contribute to the development of technical support processes and procedures.

• .

• Ability to enhance the technicalexpertiseof peers via the development of product training, mentoring of new hires, and through content development.

• Ability to apply technology to improve existing products and systemsforcustomers and for internal use.

• Ability to activelyparticipatein team support by proposing and implementing solutions.