Cyberark Senior Director Americas Customer Success 

United States 

540129883

Key Responsibilities:

• Lead the regional Customer Success function, ensuring that every engagement—whether human-led or digitally delivered—is designed to drive clear and measurable customer outcomes.
• Build and maintain strong relationships with Key Customers ensuring their needs are met and expectations exceeded" so that applicants are aware it is a customer facing role.
• Continuously optimize our customer engagement strategies to align with lifecycle maturity and account segmentation, ensuring comprehensive coverage across our growing and diverse customer base.
• Collaborate cross-functionally with Sales, Product, Support, and Marketing to build a frictionless customer journey focused on value realization, retention, and expansion.
• Champion a data-informed approach to customer management by embedding predictive analytics and AI tools that enable early risk identification, personalized experiences, and scaled engagement models.
• Embed feedback mechanisms that ensure the voice of the customer is systematically captured, analyzed, and translated into actionable insight—driving improvements across the business.
• Develop and maintain dashboards and reporting mechanisms that track key metrics aligned with industry standards and internal goals, with visibility at all leadership levels.
• Cultivate an inclusive, future-ready team culture that embraces innovation, agility, and accountability. Invest in career development and capability building to support both current needs and future growth.

• 15+ years of experience in Customer Success, Onboarding, or Professional Services roles, with at least 8 years in a leadership capacity.
• Proven expertise in managing global SaaS onboarding programs, driving adoption, and accelerating time-to-value.
• Strong understanding of customer success methodologies, subscription models, and SaaS customer journeys.
• Experience with customer engagement strategies, data-driven decision-making, and process automation.
• Ability to lead cross-functional initiatives and influence senior stakeholders.
• Exceptional communication, relationship-building, and problem-solving skills.
• Comfortable working in a fast-paced, evolving environment, balancing strategic and hands-on execution.
• Willingness to travel as needed.

The salary range for this position is $173,000 – $240,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.