Applied Materials Technical Support TSE Engineer III - E3 

United States, Texas, Austin 

290176390

Technical Support Engineer

provide technical support remotelyand on siteto FSO personnel forhighly complexequipment malfunction, on wafer, and performance enhancement programswhere first-line product support was unable to isolate or fix a problemUsing advanced troubleshooting methodologies, theysuccess criteria, develop comprehensive action plans,and compile findings, perform root causeand support FSO repair activities through escalation closure.

This role is specifically for the TSE MDP support organization within AGS and as such requires product specialism in MDP, MPKG and ALD hardware and associated software and systems.

• multipletechnical escalations, resolve with focus on time to resolution and quality of

• ttend customer field issues meetingswith FSO,collaborate with BU

• ecommend best practices to improve products,processes,or services.

• ublishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc.

• rovideon-sitecoaching to

• rovideAlphaand BetaSite

• upport NPIdevelopment early in the product life cycle, andat key customer

• upportBUDFx(Design for Service / Install)

• reate,or collaborate in creation of,innovative advancedtrouble shooting

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

complex problems;a new perspective on existing solutions;judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Managedifficult situationsin stressful environments.

• Bachelor’sdegreeor equivalent in technical field

• Ability to work independently and as part of a

• Familiar with suite of MicrosoftApps, andinternalones such asSAP, VSPI,and

• REQUIRED :
  5+years of experience withApplied MaterialsEndura

• Work Experience:
  Minimum5years of semiconductorfab

• Working hours:
  Mon-Fri 8hrper day

• Yes,generally25%of thetime, but could be as high as 50%