Applied Materials Technical Support Engineer TSE - Etch E3 Sr United States, Texas, Dallas 228539450
Technical Support Engineer (TSE)
TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.
Support multiple technical escalations, resolve with focus on time to resolution and quality of work
Attend customer field issues meetings with FSO, collaborate with BU engineers
Recommend best practices to improve products, processes, or services.
Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
Provide on-site coaching to FSO
Provide Alpha and Beta Site support
Support NPI development early in the product life cycle, and at key customer sites
Support BU DFx (Design for Service / Install) projects
Create, or collaborate in creation of, innovative advanced trouble shooting tools
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.
Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.
- Education:Bachelor’s degree or equivalent in technical field
- Skills:
Ability to work independently and as part of a team
Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to handle stressful situations and effectively manage difficult problems
Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
- Certifications:Applied Materials Etch Product Certification or equivalent.
- Languages:English (written and verbal)
- Years of Experience:3+ years of experience with Applied Materials Etch products or similar
- Work Experience:Minimum 3 years of semiconductor fab experience
- Shift:Mon-Fri 8 hr per day
- Travel:Yes, generally 25% of the time, but could be as high as 50%.
- Relocation Eligible:No
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