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Applied Materials Technical Support Engineer TSE III - E3 MDP/ALD 
Taiwan, Tainan 
685222918

Yesterday

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What We Offer

Hsinchu,TWN, Kaohsiung,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWN

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Technical Support Engineer

provide technical support remotelyand on siteto FSO personnel forhighly complexequipment malfunction, on wafer, and performance enhancement programswhere first-line product support was unable to isolate or fix a problemUsing advanced troubleshooting methodologies, theysuccess criteria, develop comprehensive action plans,and compile findings, perform root causeand support FSO repair activities through escalation closure.

This role is specifically for the TSE MDP support organization within AGS and as such requires product specialism in MDP, MPKG and ALD hardware and associated software and systems.

Key Responsibilities

  • multipletechnical escalations, resolve with focus on time to resolution and quality of

  • ttend customer field issues meetingswith FSO,collaborate with BU

  • ecommend best practices to improve products,processes,or services.

  • ublishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc.

  • rovideon-sitecoaching to

  • rovideAlphaand BetaSite

  • upport NPIdevelopment early in the product life cycle, andat key customer

  • upportBUDFx(Design for Service / Install)

  • reate,or collaborate in creation of,innovative advancedtrouble shooting

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

complex problems;a new perspective on existing solutions;judgment based on the analysis of multiple sources of information and data.

team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

Explains difficult or sensitive information; works to build consensus. Managedifficult situationsin stressful environments.


Has knowledge of best practices and how own areawith others; is aware of the competition and the factors that differentiate them in the market.

Qualifications

  • Bachelor’sdegreeor equivalent in technical field

  • Ability to work independently and as part of ateam

  • Strong organizational and time management skills

  • Excellent interpersonal and communication skills

  • Ability to handle stressful situations andeffectivelymanage difficult

  • Familiar with suite of MicrosoftApps, andinternalones such asSAP, VSPI,and

  • English(written and verbal)

  • Years of Experience:
    + 5years of experience withApplied MaterialsEndura

  • Work Experience:
    Minimum5years of semiconductorfab

  • Working hours:
    Mon-Fri 8hrper day

  • Yes,generally25%of thetime, but could be as high as 50%

Full time

Assignee / Regular

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