Applied Materials Technical Support Engineer TSE III - E3 MDP/ALD Taiwan, Tainan 685222918
What We Offer
Hsinchu,TWN, Kaohsiung,TWN, Linkou,TWN, Taichung,TWN, Tainan,TWNYou’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Technical Support Engineer
provide technical support remotelyand on siteto FSO personnel forhighly complexequipment malfunction, on wafer, and performance enhancement programswhere first-line product support was unable to isolate or fix a problemUsing advanced troubleshooting methodologies, theysuccess criteria, develop comprehensive action plans,and compile findings, perform root causeand support FSO repair activities through escalation closure.
This role is specifically for the TSE MDP support organization within AGS and as such requires product specialism in MDP, MPKG and ALD hardware and associated software and systems.
multipletechnical escalations, resolve with focus on time to resolution and quality of
ttend customer field issues meetingswith FSO,collaborate with BU
ecommend best practices to improve products,processes,or services.
ublishing Technical Lessons Learned, troubleshooting guides,technical (ET)papers, etc.
rovideon-sitecoaching to
rovideAlphaand BetaSite
upport NPIdevelopment early in the product life cycle, andat key customer
upportBUDFx(Design for Service / Install)
reate,or collaborate in creation of,innovative advancedtrouble shooting
Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.
complex problems;a new perspective on existing solutions;judgment based on the analysis of multiple sources of information and data.
team and other related teams; works within broad guidelines and policies.
Explains difficult or sensitive information; works to build consensus. Managedifficult situationsin stressful environments.
Has knowledge of best practices and how own areawith others; is aware of the competition and the factors that differentiate them in the market.
Bachelor’sdegreeor equivalent in technical field
Ability to work independently and as part of ateam
Strong organizational and time management skills
Excellent interpersonal and communication skills
Ability to handle stressful situations andeffectivelymanage difficult
Familiar with suite of MicrosoftApps, andinternalones such asSAP, VSPI,and
English(written and verbal)
- Years of Experience:+ 5years of experience withApplied MaterialsEndura
- Work Experience:Minimum5years of semiconductorfab
- Working hours:Mon-Fri 8hrper day
Yes,generally25%of thetime, but could be as high as 50%
משרות נוספות שיכולות לעניין אותך
