This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
Experience working with distributed systems, and with common solutions, design patterns, or best practices.
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
Preferred qualifications:
Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.