This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Minimum qualifications:
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
Experience with web technologies (HTTP, HTML, DNS, TCP, etc.).
Experience working with distributed systems, and with common solutions, design patterns, or best practices.
Preferred qualifications:
Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
Experience with cloud based serverless, storage, and developer tools technologies.
Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
Experience with web or mobile app development and troubleshooting database issues, schema design, and SQL query profiling.