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Google Top Customer Solutions Engineer Mission Critical United States, Texas, Austin 75592952
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
- Experience with network troubleshooting, including one tracing tool (e.g., tracerouter, mtr) and one packet capture tool (e.g., tcpdump, Wireshark).
Preferred qualifications:
- Experience working with distributed systems, and cloud services and infrastructure.
- Experience with terminology/concepts associated with the financial exchange industry.
- Experience with networking protocols supporting ultra low latency systems (e.g., multicast routing, time synchronization, tiered NTP).
- Experience with packet capture/analysis, artificial packet creation, load testing, and traffic path analysis.
- Experience in crisis response or escalation management across teams, with the ability to influence momentum of incident response for critical customer issues.
- System/network administrator level knowledge of Linux/Unix systems, web technologies (e.g., HTTP, HTML, DNS), and networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP).
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