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Google Top Customer Solutions Developer Mission Critical Canada, Ontario, Waterloo 388795183
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in Java, C, C++, Python, Go, or JavaScript.
- Experience with network troubleshooting, including one tracing tool (e.g., traceroute or mtr) and one packet capture tool (e.g. tcpdump or Wireshark).
Preferred qualifications:
- Experience working with distributed systems, and cloud services and infrastructure.
- Experience in crisis response or escalation management across teams and ability to influence momentum of incident response for critical customer issues.
- Experience with terminology/concepts associated with financial exchange industry.
- Experience with networking protocols supporting ultra-low latency systems (e.g., multicast routing, time synchronization, and tiered NTP).
- Experience with packet capture/analysis, artificial packet creation, load testing, and traffic path analysis.
- Knowledge of Linux/Unix systems at system/network administrator level, web technologies (e.g., HTTP, HTML, and DNS), and networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP).
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