This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Minimum qualifications:
Bachelor's degree in Science, Technology, Engineering or equivalent practical experience.
6 years of experience with troubleshooting for customera needs, triaging technical issues, or software development.
Experience in creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
Experience with debugging and coding in Java, C, C++, Python, Go, or JavaScript.
Experience in working with distributed systems, with common solutions or design patterns.
Experience with web technologies (e.g., Hypertext Transfer Protocol (HTTP), HTML, Domain Name System (DNS), Transmission Control Protocol (TCP), etc).
Preferred qualifications:
Experience with crisis response and escalation management across multiple teams, including leading incident response for customer issues.
Experience as a system/network administrator in working with Linux/Unix operating systems, from Kernel to Shell, file systems, and client-server protocols.
Experience with system virtualization, on-premise, or hybrid cloud computing environments.
Experience in developing developer tools for operations (e.g., automation, testing, and debugging).
Experience with public cloud (e.g., Google Cloud Platform) services and debugging workload issues across multi-node environments.
Ability to communicate in Japanese fluently to communicate with local customers.