Honeywell Senior Account Manager 

United States 

998073116

Senior Account Manager

· Managing aspects of New/Existing customer relationships with the goal of providing superior service and maximizing value

· Maximization of the annual escalation rate for service contracts

· Communication of the customers’ needs and requirements within the HBS organization

· Balance and persistence in customer follow-up

Key Responsibilities

· Responsible for account retention/growth.

· Drive demand and deliver on sales targets

· Renew and convert maintenance contracts to ‘Connected’ solutions, as well as cross selling a wide and complimentary range of building solutions in order to grow our share of wallet.

· Engage with end-user customers individually, with a front-line seller/product specialist, o to create and close opportunities

· Attend sales calls to recommend products, provide technical sales support, and identify help needed in closing large opportunities

· Work directly in the field one on one with Product Specialists/Front-line Sellers to increase product and regulation knowledge and assist in closing opportunities at end-user customers. Accomplished in sales visits by product recommendations, demos, and training

· Review sales pipeline, monitor trends, add coaching notes, and work with zone managers on help needed

· Signal the business demand to supply chain by means of a detailed forecast. Make manual adjustments when necessary. Notify demand planners of large impact buys or other unexpected surges to demand.

· Engage in 2-way communication with offering managers and engineering to pass on industry intel, requested NPIs, product feedback, and problem solve issues within the business, develop and sustain long-term customer relationships;

· Facilitate resolution of all customer problems; Serve as a central resource for all customer communication. Serve as the customer’s ambassador and advocate;

· This position will be measured on HBS GULF KPIs which is not limited to: service Projects pipeline growth, say-do conversion rate, stakeholders’ engagement, and increase HON market share in Market

YOU MUST

· Have 7+ years’ experience in Sales roles

· Have 5+ years’ experience in the relevant segment/market

· Have Experience in Electrical Low Voltage technologies/solutions.

· Service/Maintenance Experience is preferred

WE VALUE

· Demonstrated ability to develop and foster strong customer relationships

· Knowledge of competitor platforms, products and technologies

· Experience in technical writing and preparation of proposals

· Strong verbal and written communications skills

· Familiarity with industry regulatory requirements and future mandates

· Ability to achieve results through influence in a matrixed-team environment

· Ability to communicate effectively across language and cultural barriers

• JOB ID: req472965
• Category: Sales
• Location: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,9801,Qatar
• Exempt